2007 SATURN OUTLOOK service

Services Provided
The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever comes rst, and, in Canada only, up to a
maximum of $100.
Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 Canada). In Canada, service
to provide diesel may be restricted. For safety
reasons, propane and other alternative fuels
are not provided through this service.
Lock-out Service:Lock-out service is covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available
if you have an active OnStar
®subscription.
To ensure security, the driver must present
personal identication before lock-out service is
provided. In Canada, the vehicle registration is
also required.
Emergency Tow From a Public Roadway
or Highway:Tow to the nearest Saturn
retailer for warranty service or in the event
of a vehicle-disabling accident. Winch-out
assistance is provided when the vehicle is
mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire in
good condition, when equipped and properly
inated, is covered at no charge. The customer
is responsible for the repair or replacement of
the tire if not covered by a warrantable failure.
Jump Start:A battery jump start is covered at
no charge if the vehicle does not start.
Trip Routing Service (Canada only):Upon
request, Roadside Assistance will send you
detailed, computer personalized maps,
highlighting your choice of either the most
direct route or the most scenic route to your
destination, anywhere in North America, along
with helpful travel information pertaining to
your trip.
Please allow three weeks before your planned
departure date. Trip routing requests are limited
to six per calendar year.
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Trip Interruption Benets and Assistance
(Canada only):In the event of a warranty
related vehicle disablement, while en route and
over 250 kilometres from the original point of
departure, you might qualify for trip interruption
expense assistance. This assistance covers
reasonable reimbursement of up to a maximum
of $500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night),
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts,
and a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for
trip interruption expense assistance.Alternative Service (Canada only):There
could be times when Roadside Assistance
cannot provide timely assistance. Your advisor
may authorize you to secure local emergency
road service, and you will be reimbursed up to
$100 upon submission of the original receipt to
Roadside Assistance.
In many instances, mechanical failures may be
covered. However, any cost for parts and labor
for non-warranty repairs are the responsibility
of the driver.
Saturn and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole discretion,
the claims become excessive in frequency or type
of occurrence.
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Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
of the vehicle
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included
in the coverage provided by the New Vehicle
Limited Warranty. Saturn and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notication.
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If your vehicle cannot be driven, know where
the towing service is taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone
number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
Gather the important information you need from
the other driver. Things like name, address,
phone number, driver’s license number, vehicle
license plate, vehicle make, model and model
year, Vehicle Identication Number (VIN),
insurance company and policy number, and a
general description of the damage to the other
vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they need. If they ask
for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a Saturn
retailer or a private collision repair facility to x
the damage, make sure you are comfortable
with them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
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Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you.
Saturn service manuals are written for trained
technicians, and in some cases, specialized
tools and equipment are necessary to complete
certain repairs. However, the manuals are
available to owners who either have the training,
or wish to gain a greater understanding of the
technical aspect of their Saturn.
For additional publications information or
to order publications in the United States,
call toll free 1-800-2-SATURN or visit
www.saturn-publications.com to order on-line.
In Canada, Saturn service manuals are available
by calling toll free 1-800-551-4123.
Owner Publications
Information on how to obtain product bulletins and
as described below is applicable only in the fty
U.S. states and the District of Columbia, and only
for cars and light trucks with a Gross Vehicle
Weight Rating (GVWR) less than 10,000 pounds
(4 536 kg). Copies of individual bulletins are also at
your participating Saturn retailer. You can ask to
see them.
In Canada, information relating to product service
bulletins can be obtained by contacting your
Saturn retailer.
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Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors
product performance in the eld. We then prepare
bulletins for servicing our products better. You
can get these bulletins, too.
Bulletins cover various subjects. Some pertain
to the proper use and care of your vehicle.
Some describe costly repairs. Others describe
inexpensive repairs which, if done on time with
the latest parts, may avoid future costly repairs.
Some bulletins tell a technician how to repair
a new or unexpected condition. Others describe
a quicker way to x your vehicle. They can help
a technician service your vehicle better.
Most bulletins apply to conditions affecting a
small number of vehicles. Your Saturn retailer
or a qualied technician may have to determine
if a specic bulletin applies to your vehicle.
To order Saturn bulletins, call Saturn
Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
Vehicle Data Recording and
Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the
vehicle’s performance and how it is driven. For
example, your vehicle uses computer modules
to monitor and control engine and transmission
performance, to monitor the conditions for airbag
deployment and deploy airbags in a crash and, if so
equipped, to provide anti-lock braking to help the
driver control the vehicle. These modules may store
data to help your dealer/retailer technician service
your vehicle. Some modules may also store data
about how you operate the vehicle, such as rate
of fuel consumption or average speed. These
modules may also retain the owner’s personal
preferences, such as radio pre-sets, seat positions,
and temperature settings.
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OnStar
If your vehicle has OnStar®and you subscribe
to the OnStar®services, please refer to the
OnStar®Terms and Conditions for information
on data collection and use. See alsoOnStar®
System on page 145in this manual for more
information.
Navigation System
If your vehicle has anavigation system,
use of the system may result in the storage of
destinations, addresses, telephone numbers,
and other trip information.Please refer to
the navigation system operating manual for
information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFIDtechnology is used in some vehicles
for functions such as tire pressure monitoring and
ignition system security, as well as in connection
with conveniences such as key fobs for remote
door locking/unlocking and starting, and in-vehicle
transmitters for garage door openers. RFID
technology in Saturn vehicles does not use or
record personal information or link with any other
Saturn system containing personal information.
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Convenience Net......................................... 163
Coolant
Engine Temperature Gage........................ 220
Engine Temperature Warning Light........... 220
Heater, Engine......................................... 127
Cooling System........................................... 402
Courtesy Lamps.......................................... 184
Cruise Control............................................. 179
Cruise Control Light.................................... 226
Cupholder(s)................................................ 161
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users......................... 508
Customer Assistance Offices.................... 508
Customer Satisfaction Procedure.............. 504
GM Mobility Reimbursement Program...... 509
Reporting Safety Defects to Saturn.......... 517
Reporting Safety Defects to the
Canadian Government.......................... 517
Reporting Safety Defects to the
United States Government.................... 516
Roadside Assistance Program.................. 509
Service Publications Ordering
Information........................................... 518D
Daytime Running Lamps/Automatic
Headlamp System.................................... 183
Defensive Driving........................................ 322
Delayed Entry Lighting................................ 186
Delayed Exit Lighting................................... 186
Delayed Headlamps.................................... 183
Delayed Locking.......................................... 107
Disc, MP3..........................................290, 296
Doing Your Own Service Work.................... 378
Dome Lamp Override.................................. 185
Dome Lamps............................................... 185
Door
Delayed Locking...................................... 107
Locks....................................................... 106
Power Door Locks................................... 107
Programmable Automatic Door Locks....... 107
Rear Door Security Locks........................ 108
Driver
Position, Safety Belt................................... 30
Seat Height Adjuster.................................. 10
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