2007 Mercury Mountaineer service

ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the period of five years or 60,000 miles (100,000 km), whichever
occurs first on Ford and Mercury vehicles, and six years or
70,000 miles (110,000 km) on Lincoln vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
24 10A Cluster, Theft LED
25 15A Trailer tow park lamps
26 15A License plate/rear park lamp,
Front park lamps, Manual climate
27 15A Tri-color stop lamps
28 10A Manual/DEATC
CB1 25A Windows
The following relays are located on either side of the passenger
compartment fuse panel. See your authorized dealer for service of these
relays.
Fuse/Relay Location Description
Relay 1 Delayed ACC
Relay 2 Rear defrost, Heated mirror
Relay 3 Park lamps
Relay 4 RUN/START
Power distribution box
The power distribution box is
located in the engine compartment.
The power distribution box contains
high-current fuses that protect your
vehicle’s main electrical systems
from overloads.
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CHANGING THE TIRES
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare is in use. To restore the full functionality of
the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat serviced by an authorized dealer in order to prevent damage
to the TPMS sensor, refer toChanging tires with TPMSin theTires,
Wheels and Loadingchapter. Replace the spare tire with a road tire as
soon as possible.
The use of tire sealants may damage your tires. The use of tire
sealants may also damage your Tire Pressure Monitoring System
and should not be used.
Refer toTire Pressure Monitoring System (TPMS)in the
Tires, Wheels and Loadingchapter for important information. If
the tire pressure monitor sensor becomes damaged, it will no longer
function.
Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased
risk of loss of vehicle control, injury or death.
Note:Turn off the power running boards (if equipped) before driving
with a dissimilar spare tire/wheel. Refer toRunning boardsin the
Driver Controlschapter.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
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•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Stopping and securing the vehicle
1. If you get a flat tire while driving,
do not apply the brake heavily;
instead, gradually decrease your
speed. Hold the steering wheel
firmly and slowly move to a safe
place on the side of the road.
2. Park on a level surface, activate
the hazard flashers and set the
parking brake.
3. Place gearshift lever in P (Park)
and turn engine OFF.
When one of the rear wheels is off the ground, the transmission
alone will not prevent the vehicle from moving or slipping off the
jack, even if the transmission is in P (Park).
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4. Turn off the power running boards (if equipped). Refer toRunning
boardsin theDriver Controlschapter.
Note:Passengers should not remain
in the vehicle when the vehicle is
being jacked.
5. Block the wheel that is diagonally
opposite of the flat tire using the
wheel chock provided with your
vehicle.
Location of the spare tire and tools
Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toChanging tires with TPMSin the
Tires, Wheels and Loadingchapter. Replace the spare tire with a road
tire as soon as possible.
The spare tire and tools for your vehicle are stowed in the following
locations:
Tool Location
Spare tire Under the vehicle, just in front of
the rear bumper. The spare tire
winch drive nut is located at the
rear center of the cargo area
under a lid.
Jack, lug nut wrench, jack handle,
wheel chockBehind the rear seat under the
carpeted floor lid in the cargo
floor. The tools are located in a
bag attached to the jack.
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8. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up, toward the
vehicle.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the lug wrench clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your authorized
dealer for assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. If your vehicle is equipped with a spare tire lock and key, be sure to
install the spare tire lock into the bumper drive tube with the spare tire
lock key and jack handle.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perscheduled maintenance information),
or at any time that the spare tire is disturbed through service of other
components.
Re-stowing the jack and tools
1. Unblock the wheels.1
4 3
2 5
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WRECKER TOWING
Note:Turn off the power running boards (if equipped) prior to
preparing the vehicle for towing. Refer toRunning boardsin theDriver
Controlschapter.
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle’s battery is discharged, refer toAutomatic transmission
operationin theDrivingchapter for directions on how to move the
gearshift lever out of the P (Park) position, for proper towing.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground (without dollies) and the rear wheels off the ground.
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GETTING THE SERVICES YOU NEED
At home
You must take your Lincoln or Mercury vehicle to an authorized dealer
for warranty repairs. While any authorized dealer handling your vehicle
line will provide warranty service, we recommend you return to your
selling authorized dealer who wants to ensure your continued
satisfaction. Please note that certain warranty repairs require special
training and/or equipment, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer. A reasonable time must be allowed to perform a repair
after taking your vehicle to the authorized dealer. Repairs will be made
using Ford or Motorcraft parts, or remanufactured or other parts that are
authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Lincoln Mercury Customer
Relationship Center at 1-800-521-4140.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the authorized
dealer could provide, after following the steps described above, contact
the Ford Customer Relationship Center to find an authorized dealer to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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