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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
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flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your low voltage
(underhood) battery.
FUEL PUMP/HIGH VOLTAGE SHUT-OFF SWITCHES
The fuel pump shut-off switch and high voltage shut-off switch stop the
electric fuel pump from sending fuel to the engine and shut off power
from the high voltage battery when your vehicle receives a substantial
physical jolt.
After an accident, if the engine does not start, one or both of the
switches may have been activated.
The fuel pump shut-off switch is
located in the front passenger’s
footwell, behind a flip-up cover.
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Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
27 5A* Traction (high voltage) Battery
Control Module (TBCM), Injectors
28 10A* Instrument cluster
29 10A* Back-up lamps, Reverse park aid
30 — Not used
31 — Not used
32 — Not used
33 15A* Air bag module
34 5A* Brake System Control Module
(BSCM), Power Steering Control
Module (PSCM)
35 5A* 4x4, Heated seats
* Mini fuse ** Cartridge fuse
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle’s main electrical systems from overloads.
Always disconnect the low voltage (underhood) battery before
servicing high current fuses.
To reduce risk of electrical shock, always replace the cover to
the power distribution box before reconnecting the low voltage
(underhood) battery or refilling fluid reservoirs.
If the low voltage (underhood) battery has been disconnected and
reconnected, refer to theLow voltage (underhood) batterysection of
theMaintenance and Specificationschapter.
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The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
1 5A* Brake module
2 10A* Climate control
3 5A* Transaxle Control Module (TCM)
4 7.5A* Traction (high voltage) Battery
Control Module (TBCM),
Powertrain Control Module (PCM)
5 5A* Interlock
6 15A* PCM power
7 15A* Heated Exhaust Gas Oxygen
(HEGO) sensors
8 10A* TCM VPWR
9 20A* Fuel pump
10 30A* Bussed power feed to PDB fuses
1, 2, 3, 4
11 20A* Foglamps
12 25A* Exterior lighting
13 25A* B+ lighting
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Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
14 — Not used
15 20A* Ignition main
16 15A* A/C clutch
17 20A* Power point
18 30A* Injectors, COP (Coil-on-plug)
19 40A** Climate control blower
20 40A** Cooling fan #1
21 40A** PCM power
22 40A** SJB power (Passenger
compartment fuse box) power #1
23 40A** SJB (Passenger compartment fuse
box) power #2
24 50A** BSCM #1
25 50A** Power Steering Control Module
(PSCM) #1
26 50A** TBCM (high voltage battery)
cooling fans and jump start
27 40A** Cooling fan #2
28 40A** Rear defroster, Heated mirrors
29 20A** Heated seats
30 40A** SJB (Passenger compartment fuse
box) power #3
31 50A** BSCM #2
32 50A** PSCM #2
001 Relay Power sustain for PCM, TBCM
and Transaxle Control Module
(TCM)
002 Relay PCM power
003 Relay Injector
004 Relay Auxiliary coolant pump
005 Relay Motor/Electronic coolant pump
006 Relay Foglamps
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When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that
contacts the wheel. Ensure that any fasteners that attach the rotor to
the hub are secured so they do not interfere with the mounting
surfaces of the wheel. Installing wheels without correct metal-to-metal
contact at the wheel mounting surfaces can cause the wheel nuts to
loosen and the wheel to come off while the vehicle is in motion,
resulting in loss of control.
JUMP STARTING (LOW VOLTAGE [UNDERHOOD] BATTERY
ONLY)
Your vehicle has two separate jump starting procedures; the following
procedure is for the low voltage (underhood) battery only. Refer to
Jump starting the high voltage batteryin this chapter for information
on jump starting the high voltage battery.
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and
clothing, if contacted.
Do not attempt to push-start your automatic transmission
vehicle. Automatic transmissions do not have push-start
capability. Attempting to push-start a vehicle with an automatic
transmission may cause transmission damage.
Preparing your vehicle
If your low voltage (underhood) battery becomes disconnected or
disabled for any reason, the vehicle controller must relearn the engine’s
operating characteristics in order to operate it at maximum efficiency.
This relearning process occurs the first time the vehicle is driven after
reconnecting the low voltage battery. If the learning procedure does not
have time to complete during the drive, the engine will continue to
operate for 3-5 seconds after you turn the ignition off to complete the
relearning process. This is a normal condition and will not re-occur until
the low voltage battery is disconnected again. The brake system must
also be reset. Refer toLow voltage (underhood) batteryin the
Maintenance and Specificationchapter for more information.
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1.Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehiclesdo nottouch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect any electrical
surges. Turn all other accessories off.
Connecting the jumper cables
1. Connect the positive (+) jumper cable to the positive (+) terminal of
the discharged battery.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
+–+–
+–+–
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2. Connect the other end of the positive (+) cable to the positive (+)
terminal of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle’s engine, away from the battery and the
carburetor/fuel injection system.Do notuse fuel lines, engine rocker
covers or the intake manifold asgroundingpoints.
Do not connect the end of the second cable to the negative (-)
terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of
both engines, or any fuel delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
+–+–
+–+–
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