Page 455 of 705
454 Controls in detailLoading and storingRetaining hooks
Two hooks are located on the upper edge
of the trunk and can be used to attach car-
go items such as bags.
Pull tab1 of retaining hook2 down.
Parcel net in trunk
There is a pocket net on each side of the
right and left trunk side walls to secure
loads.Retainer for Operator’s Manual pouch
Use Velcro strap1 to fasten Operator’s
Manual pouch2 in place.
Umbrella holder
You can attach an umbrella to the trunk lid.1Umbrella holder
2Umbrella
Swing down holder1 in direction of
arrow.
Take umbrella2 out of holder 1.
!
Do not use the retaining hooks to tie down
cargo.
Warning!
G
Do not pull on the umbrella holder when you
are closing the trunk lid. You could other-
wise injure yourself on the trunk lid.i
You can purchase a suitable umbrella at any
authorized Mercedes-Benz Center.
Page 469 of 705

468 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or
Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.
Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “Call connecting” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
buttont on the multifunction steering wheel
or COMAND (
page 115).
!
If the indicator lamp continues to flash or
the system does not terminate the call at all,
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
i
When a Tele Aid call has been initiated, the
audio system is muted. The optional mobile
phone (if installed) switches off. If you must use
this phone, the vehicle must be parked. Unplug
the telephone, switch it on and place the call.
The COMAND navigation system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, but spo-
ken commands are not available.
i
You can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 79).
i
The remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message: “Call
connecting” appears in the multifunction display
to indicate receipt of the door unlock command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.
Page 487 of 705

486 OperationDriving instructionsPassenger compartment
Driving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
an authorized Mercedes-Benz Center.Control and operation of radio trans-
mitters
COMAND, radio, and telephone*
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry ob-
jects.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit Man-
agement and Data System), radio, or tele-
phone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
1Observe all legal requirements.
Page 611 of 705
610 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
Shift to 'P'
You have attempted to turn off the engine
with the KEYLESS-GO* start/stop button
and opened the driver’s door with the auto-
matic transmission not shift to positionP.
Shift the automatic transmission toP
(page 367).
or
Close the driver’s door.
You are driving with the trunk open.
Close the trunk (
page 437).
Washer fluid,
please refill
The water level has dropped to approx.
1.1 US qts (1.0 l).
Add washer fluid (
page 498).
Page 612 of 705

611 Practical hints
Where will I find ...?
Where will I find ...?
First aid kit
The first aid kit is located in the storage
compartment under the front passenger
seat.
1Tab
2Cover
Pull tab1 upward.
Fold the covering forward in the direc-
tion of arrow.
Remove the first aid kit.
Vehicle jack, vehicle tool kit, luggage
bowl, Minispare wheel
The vehicle jack, Minispare wheel, the ve-
hicle tools, and the luggage bowl are
stored in the compartment underneath the
trunk floor.
Lift up trunk floor cover and engage
trunk floor handle in upper edge of
trunk.
You can now remove the tools and ac-
cessories.The vehicle tool kit includes:
One towing eye bolt
One wheel bolt wrench with socket
wrench
One alignment bolt
One pair of gloves
One fuse extractor
One fuse chart for the main fuse box
Spare fuses
Collapsible wheel chock
Wheel bolts for Minispare wheel
!
Always keep the storage compartment un-
der the front passenger seat closed while the ve-
hicle is in motion.
i
Check expiration dates and contents for
completeness at least once a year and replace
missing/expired items.
!
To prevent damage, always disengage trunk
floor handle from trunk lid and lower trunk floor
before closing the trunk.
Page 614 of 705
613 Practical hints
Where will I find ...?
Minispare wheel
The Minispare wheel is stored in the com-
partment underneath the trunk floor.
1Minispare wheel with spare wheel bolts
in container on wheel rim
2Luggage bowl
3Vehicle tool kit, jack and collapsible
wheel chock
Removing the Minispare wheel
Turn luggage bowl2 counterclock-
wise.
Remove Minispare wheel1.Setting up the collapsible wheel chock
The collapsible wheel chock serves to
additionally secure the vehicle, e.g. while
changing the wheel.
1Tilt the plates upward
2Fold the lower plate outward
3Insert the plate
Tilt both plates upward1.
Fold the lower plate outward2.
Guide the tabs of the lower plate all the
way into the openings of the base
plate3.
Page 615 of 705
614 Practical hintsUnlocking/locking in an emergencyUnlocking the vehicle
If you are unable to unlock the vehicle with
the SmartKey or KEYLESS-GO*, open the
driver’s door and the trunk using the me-
chanical key. Removing the mechanical key
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in the direction of
arrow.
Slide mechanical key2 out of the
housing.Unlocking the driver’s door
1Unlocking
2Mechanical key
Insert mechanical key2 into the driv-
er’s door lock until it stops.
Turn mechanical key2 counterclock-
wise to position1.
The driver’s door is unlocked.
Pull door handle quickly.
The locking knob moves up.
Turn back mechanical key2 and re-
move.
Pull door handle again.
i
Unlocking the driver’s door and/or the trunk
with the mechanical key will trigger the anti-theft
alarm system (
page 75).
To cancel the alarm, insert the SmartKey or
SmartKey with KEYLESS-GO* in the starter
switch.
Page 616 of 705

615 Practical hints
Unlocking/locking in an emergency
Unlocking the trunk
A minimum height clearance of 5.9 ft.
(1.80 m) is required to open the trunk lid.
1Trunk lid lock
Insert the mechanical key into the
trunk lid lock1 until it stops.
Turn mechanical key all the way to the
left.
The trunk opens.
Turn the mechanical key back and re-
move it from the trunk lid lock.
Locking the vehicle
If you cannot lock the vehicle with the
SmartKey or KEYLESS-GO*, do the follow-
ing:
Close the front passenger door, the
rear right door and the trunk.
Open the driver’s door and the rear left
door.
Press the central locking switch on the
driver’s door (
page 314).
The locking knobs of the front passen-
ger door and the rear doors move
down.
If the vehicle battery is disconnected or
drained:
Press down the locking knobs of
the front passenger door and the
rear doors manually.
Exit the vehicle.
Close the driver’s door.
Enter the vehicle through the rear left
door.
Press down the locking knob of the
driver’s door.
Exit the vehicle.
Close the rear left door.
The vehicle is locked.
!
The trunk lid swings open upwards automat-
ically. Always make sure that there is sufficient
overhead clearance.
!
To prevent inadvertent lockout, make sure
to have the SmartKey or SmartKey with KEY-
LESS-GO* with you before proceeding with the
next step. The next step will lock the vehicle.