462 Controls in detailUseful featuresTele Aid
The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance, and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and mo-
bile phone and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the COMAND
volume thumbwheel , on the lower
part of the front central console
(
page 89).
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated.
If a malfunction is detected, the indicator
lamps in the SOS button, the Roadside As-
sistance button• and the Information
button¡ stay on longer than
10 seconds or do not come on. The mes-
sage “Tele Aid not activated” or “Tele Aid
inoperative” appears in the multifunction
display.
!
The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the Information button¡. Failure
to complete either of these steps will result in a
system that is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
i
The Tele Aid system utilizes the mobile
phone network for communication and the GPS
(Global Positioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.
i
The SOS button is located above the interior
rear view mirror (
page 464).
The Roadside Assistance button• and the
Information button¡ are located below the
center armrest cover (page 465).
642 Practical hintsTowing the vehicleMercedes-Benz recommends that the vehi-
cle be transported with all wheels off the
ground using flatbed or appropriate wheel
lift/dolly equipment. This method is pref-
erable to other types of towing.
When circumstances do not permit the
recommended towing methods, the vehi-
cle may be towed with all wheels on the
ground or front wheels raised only so far as necessary to have the vehicle moved to a
safe location where the recommended
towing methods can be employed.!
Do not tow-start the vehicle.
!
Use flatbed or wheel lift/dolly equipment
with SmartKey in starter switch turned to posi-
tion 0.
Do not tow with sling-type equipment. Towing
with sling-type equipment over bumpy roads will
damage radiator and supports.
To prevent damage during transport, do not tie
down vehicle by its chassis or suspension parts.
Switch off the ESP
® (page 73), the tow-away
alarm (
page 76) and the automatic central
locking (page 313).
If the vehicle’s transmission is damaged, only
have it towed with the drive shaft disconnected.
!
Make sure that the electric parking brake is
released. If the electric parking brake is malfunc-
tioning, release it mechanically (
page 616).
!
In vehicles with KEYLESS-GO, insert the
SmartKey into the starter switch under the
KEYLESS-GO button and turn the SmartKey in
the starter switch to 0.
!
If the vehicle is towed with the front axle
raised, the engine must be shut off (SmartKey in
starter switch starter switch position 0 or 1).
Otherwise the ESP
®/ETS will immediately be en-
gaged and will apply the rear wheel brakes.
While towing, the battery must be connected and
charged. Otherwise:
you will not be able to switch on the ignition
you will not be able to engage the automatic
transmission in position N
When towing the vehicle with all wheels on the
ground, the automatic transmission must be
shifted to N and the SmartKey must be in starter
switch position2.
In vehicles with KEYLESS-GO*, you must use the
starter switch under the KEYLESS-GO* button
(
page 315).
When towing the vehicle with all wheels on the
ground or the front axle raised, the vehicle may
be towed only for distances up to 30 miles
(50 km) and at a speed not to exceed 30 mph
(50 km/h).
!
To be certain to avoid a possibility of dam-
age to the drivetrain, however, we recommend
the drive shaft be disconnected at the rear axle
drive flange for any towing beyond a short tow to
a nearby garage.
