2007 MERCEDES-BENZ R500 door lock

330 Controls in detail
Useful features
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:

automatic and manual emergency

roadside assistance

information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted by using the volume control on
the COMAND system headunit or on the
multifunction steering wheel. To raise, turn
the rotary volume control on the COMAND
system headunit clockwise or press
buttonæ on the multifunction steering
wheel. To lower, turn the rotary volume
control on the COMAND system headunit
counterclockwise or press buttonç on
the multifunction steering wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 332).
The Roadside Assistance button•
(
page 333) and the Information
button¡(
page 334) are located below
the center armrest cover.
!The Tele Aid system utilizes the cellular
network for communication and the GPS (G
lobal
P
ositioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.

336 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle at the time
arranged with the Response Center
and pull the tailgate recessed handle
for a minimum of 20 seconds until the
SOS button is flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
thetbutton on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
iThe remote door unlock feature is
available if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the
tailgate recessed handle again.

360 Operation
At the gas station
Refueling
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey or the SmartKey with
KEYLESS-GO* automatically
locks/unlocks the fuel filler flap.
Turn off the engine

by turning the SmartKey to
position0 (
page 39). Remove the
SmartKey from the starter switch.

by pressing the KEYLESS-GO*
start/stop button (
page 41).
Open the driver’s door (with the
driver’s door open, starter switch is
now in position 0, same as
SmartKey removed from starter
switch).
Briefly push on fuel filler flap at the
position indicated the arrow.
The fuel filler flap opens slightly.
Warning!G
Gasoline and diesel fuels are highly flamma-
ble and poisonous. They burn violently and
can cause serious injury.
Never allow sparks, flame or smoking mate-
rials near gasoline or diesel fuel!
Turn off the engine before refueling.
Whenever you are around gasoline or diesel
fuel, avoid inhaling fumes and skin or cloth-
ing contact, extinguish all smoking materi-
als.
Direct skin contact with gasoline or diesel
fuels and the inhalation of gasoline or diesel
fuel vapors can damage your health.
Warning!G
Do not fill diesel tanks with gasoline. Do not
mix diesel fuel with gasoline. Otherwise the
fuel system and engine could be damaged.
In addition, the vehicle could catch fire.
!Damage resulting from mixing gasoline with
diesel fuel is not covered by the Mercedes-Benz
Limited Warranty.
!Diesel engine: When filling the diesel fuel
tank using fuel containers, place a filling filter, a
suede cloth or a clean flannel cloth as a filter.
Otherwise, particles from the fuel container
could clog the fuel lines and/or the diesel injec-
tion system.

410 Operation
Vehicle care
Cleaning and care of the vehicle
Regular and proper care will help to main-
tain the value of your vehicle. The best way
to protect your vehicle from harmful envi-
ronmental influences is to wash it and use
protective treatments regularly.While in operation, even while parked, your
vehicle is subjected to varying external in-
fluences which, if gone unchecked, can at-
tack the paintwork as well as the vehicle
underbody and cause lasting damage.
Such damage is caused not only by
extreme and varying climatic conditions,
but also by:

Air pollution

Road salt

Tar

Gravel and stone chipping
To avoid paint damage, you should imme-
diately remove:

Grease and oil

Fuel

Coolant

Brake fluid

Bird droppings

Insects

Tree resins, etc.Frequent washing reduces and/or elimi-
nates the aggressiveness and potency of
the above adverse influences.
More frequent washings are necessary to
deal with unfavorable conditions:

near the ocean

in industrial areas (smoke, exhaust
emissions)

during winter operation
You should check your vehicle from time to
time for stone chipping or other damage.
Any damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody
of the vehicle. A prerequisite for a thor-
ough check is a washing of the underbody
followed by a thorough inspection. Dam-
aged areas need to be re-undercoated.
Your vehicle has been treated at the facto-
ry with a wax-base rustproofing in the body
cavities which will last for the lifetime of
the vehicle. Post-production treatment is
neither necessary nor recommended by
Warning!G
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the partic-
ular container. Always open your vehicle’s
doors or windows when cleaning the inside.
Never use fluids or solvents that are not de-
signed for cleaning your vehicle.
Always lock away cleaning products and
keep them out of reach of children.

411 Operation
Vehicle care
Mercedes-Benz because of the possibility
of incompatibility between materials used
in the production process and others
applied later.
We have selected car-care products and
compiled recommendations which are
specially matched to our vehicles and
which always reflect the latest technology.
You can obtain Mercedes-Benz approved
car-care products at an authorized
Mercedes-Benz Light Truck Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at an
authorized Mercedes-Benz Light Truck
Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care
products.Power washer
Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not “bead up”. This should
normally be done every 3 to 5 months, de-
pending on the climate and washing deter-
gent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of dirt embedding (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up
Stick for quick and provisional repairs
of minor paint damage (i.e. chips from
stones, vehicle doors, etc.).
!Follow the instructions provided by the
power washer manufacturer on maintaining a
distance between the vehicle and the nozzle of
the power washer.
Never use a round nozzle to power-wash tires.
The intense jet of water can result in damage to
the tire.
Always replace a damaged tire.
Always keep the jet of water moving across the
surface. Do not aim directly at electrical parts,
electrical connectors, seals, or other rubber
parts.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close
proximity, i.e. within approximately
3 ft (approximately 1 m), the vehicle could be
inadvertently locked or unlocked.
!Affixing stickers, adhesive tape or similar
materials to painted body components may dam-
age the paintwork.

412 Operation
Vehicle care
Engine cleaning
Prior to cleaning the engine compartment
make sure to protect electrical compo-
nents and connectors from the intrusion of
water and cleaning agents.
Corrosion protection, such as MB Anticor-
rosion Wax, should be applied to the en-
gine compartment after every engine
cleaning. Before applying, all control link-
age bushings and joints should be lubricat-
ed. The poly-V-belt and all pulleys should
be protected from any wax.
Vehicle washing
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the vehicle underbody, do
not forget to clean the inner sides of the
wheels.Hand-wash
Do not use hot water or wash your vehicle
in direct sunlight.
Only use a mild car wash detergent,
such as Mercedes-Benz approved Car
Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water.
Direct only a very weak spray towards
the ventilation intake.
Use plenty of water and rinse the
sponge and chamois frequently.
Rinse with clean water and thoroughly
dry with a chamois.
Do not allow cleaning agents to dry on
the finish.Automatic car wash
You can have your car washed in an auto-
matic car wash from the start. Automatic
car washes without brushes are prefera-
ble.
To protect the filter system, switch the
climate control system (
page 218) or
the automatic climate control system*
(
page 232) to air recirculation mode.
If the vehicle is very dirty, prewash it
before running it through the automatic
car wash.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close
proximity, i.e. within approximately
3 ft (approximately 1 m), the vehicle could be
inadvertently locked or unlocked.
!Do not use scouring agents on these parts.
Never apply strong force and only use a soft,
non-scratching cloth when cleaning the vehicle.
Do not attempt to wipe the surface with a dry
cloth or sponge.
Otherwise you may scratch or damage the paint.
!Do not clean your vehicle in an automatic
touchless car wash which uses caustic spray.
Otherwise the caustic spray will damage the
paint or ornamental moldings.

413 Operation
Vehicle care
Ornamental moldings
For regular cleaning and care of ornamen-
tal moldings, use a use damp cloth.Headlamps, brake lamps, tail lamps,
side markers, turn signal lenses
Use a mild car wash detergent, such
as Mercedes-Benz approved Car
Shampoo, with plenty of water.
!If you want the gear position to remain inN
(for example when the vehicle is pulled through
a car wash):

do not remove the SmartKey from the starter
switch
or, when using KEYLESS-GO*

do not turn off the engine using the
KEYLESS-GO start/stop button* and open
the driver’s door
Otherwise, the transmission will shift toP and
lock the wheels, preventing the vehicle from
being pulled through a car wash.
!Make sure that the windshield wiper switch
is set to0 (
page 61). Otherwise, the rain
sensor could activate and cause the wipers to
move unintentionally. This may lead to vehicle
damage.
Due to the width of the vehicle, fold in exterior
rear view mirrors prior to running the vehicle
through an automatic car wash to prevent
damage to the mirrors.
iAfter running the vehicle through an auto-
matic car wash, wipe any wax off of the wind-
shield (
page 415). This will prevent smears
and reduce wiping noise which can be caused by
residual wax on the windshield.
When leaving the car wash, make sure that the
mirrors are folded out. Otherwise they may
vibrate.
!Do not use chrome cleaner on ornamental
moldings. Although ornamental moldings may
have chrome appearance, they could be made of
anodized aluminum that will be damaged when
cleaned with chrome cleaner. Instead, use damp
cloth to clean those ornamental moldings.
Very dirty ornamental moldings of which you are
sure are chrome-plated, use a chrome cleaner.
If in doubt whether an ornamental molding is
chrome-plated, contact an authorized
Mercedes-Benz Light Truck Center.
!Only use window cleaning solutions that are
suitable for plastic lamp lenses. Window clean-
ing solutions which are not suitable may damage
the plastic lamp lenses of the headlamps. There-
fore, do not use abrasives, solvents or cleaners
that contain solvents.
Never apply strong force and only use a soft,
non-scratching cloth when cleaning the lenses.
Do not attempt to wipe dirty lenses with a dry
cloth or sponge.
Otherwise you may scratch or damage the lens
surface.

460 Practical hints
What to do if …
Display symbolDisplay messagePossible cause/consequencePossible solution
c You are driving with one or more
doors open.Stop the vehicle in a safe location or as
soon as it is safe to do so.
Close the doors.
A Gas cap is openA loss of pressure has been
detected in the fuel system. The
fuel cap may not be closed
properly or the fuel system may
be leaky.Check the fuel cap (page 360).
If it is not closed properly:
Close the fuel cap.
If it is closed properly:
Have the fuel system checked by an
authorized Mercedes-Benz Light Truck
Center.
aYou are driving with the hood or
the tailgate open.Carefully bring the vehicle to a halt as
soon as it is safe to do so in a safe
location.
Close the hood (page 364) or the
tailgate (
page 125).
You are trying to lock the vehicle
with the KEYLESS-GO* function
with a door or the tailgate open.Close all doors and/or the tailgate
(
page 125).