332 Controls in detail
Useful features
Tele Aid
Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted by using the volume control on
the COMAND system or on the multifunc-
tion steering wheel. To raise, turn the rota-
ry volume control on COMAND system
clockwise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on
COMAND system control counterclock-
wise or press buttonç on the multi-
function steering wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 34).
The Roadside Assistance button•
(
page 336) and the Information button¡
(
page 337) are located below the center arm-
rest cover.
!The Tele Aid system utilizes the cellular
network for communication and the GPS (G
lobal
P
ositioning System) satellites for vehicle loca-
tion. If either of these signals are unavailable, the
Tele Aid system may not function and if this
occurs, assistance must be summoned by other
means.
338 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call ap-
pears in the multifunction display.
iThe indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 333) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage
Call failed appears in the multifunction
display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND sys-
tem.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
your authorized Mercedes-Benz Light Truck
Center and have the system checked or contact
the Response Center at 1-800-756-9018 (in the
USA) or 1-888-923-8367 (in Canada) as soon as
possible.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated by
pressing buttont on the multifunction
steering wheel or using the END button on the
COMAND system.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
339 Controls in detail
Useful features
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.iThe remote door unlock feature is available
if the relevant cellular phone network is avail-
able.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the tail-
gate recessed handle again.
iWhen the anti-theft alarm stays on for more
than 30 seconds, a call is initiated automatically
to the Response Center. See anti-theft alarm
system (
page 111).
358 Operation
Driving instructions
Special driving features for off-road
driving
The following driving features are available
for specific kind of operation:
Off-road – ABS (page 104)
Off-road – ESP® (page 108)
Off-road – 4-ETS (page 110)
Hill start assist system (page 199)
LOW RANGE mode* (page 203)
Differential locks* (page 206)
Downhill Speed Regulation (DSR)
(
page 275)
Off-road driving program (Vehicles
without enhanced off-road package*)
(
page 279)
Air suspension (page 280)Off-road driving rules
Engage the off-road driving program
(
page 279) or LOW RANGE mode*
(
page 203) before driving under
off-road conditions.
If necessary, activate differential
locks* (
page 206).
Make sure you select a vehicle level
(
page 281) appropriate to the topo-
graphical conditions. Always make
sure the vehicle has enough ground
clearance.
Fasten items being carried as securely
as possible (
page 297).
Always navigate gradients with the en-
gine on and with the transmission en-
gaged in a gear. Switch on the DSR
(
page 276) to help maintain a preset
speed.
!Observe the following during off-road
driving:
Keep doors, tailgate, windows, and
tilt/sliding sunroof* closed whenever driving
off-road.
Adjust vehicle speed to condition of terrain.
The more uneven, rutty and steeper the ter-
rain, the lower the speed should be. Drive
through water slowly at an even speed,
avoiding a bow wave.
Be especially careful when driving in un-
known territory. It may be necessary to get
out of the vehicle and scout the path you in-
tend to take.
Watch out for obstacles, such as rocks,
holes, tree stumps and ruts.
Before driving through water, determine its
depth.
Do not stop vehicle while immersed in water,
and do not shut off the engine.
368 Operation
Driving instructions
Attaching a trailerObserve maximum permitted trailer
dimensions (width and length).
Most states and all Canadian provinces
require
safety chains between your tow vehicle
and the trailer.
The chains should be criss-crossed
under the trailer tongue. They must be
attached to the hitch receiver, and not
to the vehicle’s bumper or axle.
Ma ke sur e to l ea ve e nough s la ck i n the
chains to permit turning corners.
a separate brake system at various
trailer weights.
a break-away switch on trailers with a
separate brake system. Check with
your local state laws for specific
requirements.
The switch activates the trailer brakes
in the possible event that the trailer
might separate from the tow vehicle.
Make sure the automatic transmission
is set toP (
page 194).
Set the parking brake for the vehicle
(
page 68).
Start the engine (page 57).
Set the vehicle level to Highway
(
page 281).
Vehicle with ADS*: Set the ADS* to
AUTO or COMFORT (
page 280).
Turn off the engine (page 69).
Warning!G
While you are coupling or decoupling a trail-
er, make sure that you do not
lock or unlock
open or close
a vehicle door or the tailgate.
The vehicle’s level could change and you
could endanger yourself and/or others as a
result.
Make sure that you do not operate the ADS
button* (
page 281) or the vehicle level
control system (
page 281) when cou-
pling/decoupling the trailer.
!Do not connect a trailer brake system (if
trailer is so equipped) directly to the vehicle’s
hydraulic brake system, as your vehicle is
equipped with antilock brakes. If you do, neither
the vehicle’s brakes nor the trailer’s brakes will
function properly.
iThe provided vehicle electrical connector for
trailer towing has a brake signal wire for hook-up
to a brake controller.
You should consider using a trailer sway control
system. For further information, contact an
authorized Mercedes-Benz Light Truck Center.
370 Operation
Driving instructions
If the transmission repeatedly shifts
between gears on inclines, manually
shift to a lower gear (select 4, 3, 2 or 1)
(
page 200).
A lower gear and reduction of speed re-
duces the chance of engine overload-
ing and/or overheating.
On very steep inclines, not manageable
with automatic transmission in1,
switch on off-road driving program
(
page 280) or LOW RANGE mode*
(
page 203).
When going down a long hill, shift into
a lower gear and use the engine’s brak-
ing effect.
Avoid riding the brakes, thus overheat-
ing the vehicle and trailer brakes.
If the engine coolant rises to an ex-
tremely high temperature (coolant tem-
perature needle approaching the red
zone) when the air conditioning is on,
turn off the air conditioning system.
Engine coolant heat can be additionally
vented by opening the windows,
switching the climate control fan speed
to high and setting the temperature
control to the maximum hot position.
Extreme care must be exercised since
your vehicle with a trailer will require
additional passing distance ahead than
when driving without a trailer.
Because your vehicle and trailer is
longer than your vehicle alone, you will
also need to go much farther ahead of
the passed vehicle before you can re-
turn to your lane.Uncoupling the trailer
!If the trailer should begin to sway, reduce
the vehicle’s speed immediately.
In no case attempt to straighten out the tow
vehicle and trailer by increasing the speed.
Warning!G
While you are coupling or decoupling a trail-
er, make sure that you do not
lock or unlock
open or close
a vehicle door or the tailgate.
The vehicle’s level could change and you
could endanger yourself and/or others as a
result.
Make sure that you do not operate the ADS
button* (
page 281) or the vehicle level
control system (
page 281) when cou-
pling/decoupling the trailer.
375 Operation
At the gas station
At the gas station
Refueling
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey or the SmartKey with
KEYLESS-GO* automatically
locks/unlocks the fuel filler flap.
Turn off the engine
by turning the SmartKey to
position0 (
page 42). Remove the
SmartKey from the starter switch.
by pressing the KEYLESS-GO*
start/stop button (
page 43).
Open the driver’s door (with the
driver’s door open, starter switch is
now in position0, same as
SmartKey removed from starter
switch).
Warning!G
Gasoline and diesel fuels are highly flamma-
ble and poisonous. They burn violently and
can cause serious personal injury.
Never allow sparks, flame or smoking mate-
rials near gasoline or diesel fuel!
Turn off the engine before refueling.
Whenever you are around gasoline or diesel
fuel, avoid inhaling fumes and skin or cloth-
ing contact, extinguish all smoking materi-
als.
Direct skin contact with gasoline or diesel
fuels and the inhalation of gasoline or diesel
fuel vapors are damaging to your health.
Warning!G
Do not fill diesel tanks with gasoline. Do not
mix diesel fuel with gasoline. Otherwise the
fuel system and engine could be damaged.
In addition, the vehicle could catch fire.
!Damage resulting from mixing gasoline with
diesel is not covered by the Mercedes-Benz
Limited Warranty.
!Diesel engine: When filling the diesel fuel
tank using fuel containers, place a filling filter, a
suede cloth or a clean flannel cloth as a filter.
Otherwise, particles from the fuel container
could clog the fuel lines and/or the diesel injec-
tion system.
iIn case the central locking system does not
release the fuel filler flap, see “Fuel filler flap”
(
page 501).
425 Operation
Vehicle care
Vehicle care
Cleaning and care of the vehicle
Regular and proper care will help to
maintain the value of your vehicle. The
best way to protect your vehicle from
harmful environmental influences is to
wash it and use protective treatments
regularly.While in operation, even while parked, your
vehicle is subjected to varying external in-
fluences which, if gone unchecked, can at-
tack the paintwork as well as the
underbody and cause lasting damage.
Such damage is caused not only by
extreme and varying climatic conditions,
but also by:
Air pollution
Road salt
Tar
Gravel and stone chipping
To avoid paint damage, you should
immediately remove:
Grease and oil
Fuel
Coolant
Brake fluid
Bird droppings
Insects
Tree resins, etc.Frequent washing reduces and/or
eliminates the aggressiveness and
potency of the above adverse influences.
More frequent washings are necessary to
deal with unfavorable conditions:
near the ocean
in industrial areas (smoke, exhaust
emissions)
during winter operation
You should check your vehicle from time to
time for stone chipping or other damage.
Any damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody
of the vehicle. A prerequisite for a thor-
ough check is a washing of the underbody
followed by a thorough inspection. Dam-
aged areas need to be re-undercoated.Warning!G
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the partic-
ular container. Always open your vehicle’s
doors or windows when cleaning the inside.
Never use fluids or solvents that are not de-
signed for cleaning your vehicle.
Always lock away cleaning products and
keep them out of reach of children.