15 Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approximately 29 000 km)
on the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs: (1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
16 Introduction
Operator’s Manual
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to your au-
thorized Mercedes-Benz Center for ser-
vice. The service advisor will record each
service in the booklet for you.Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure in your vehicle literature
portfolio.Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at 1-800-387-0100. It
is in your own interest that we can contact
you should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Car” found in the Service and Warranty In-
formation Booklet, or call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at 1-800-387-0100.
17 Introduction
Operator’s Manual
Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in for-
eign countries, please be aware that:
service facilities or replacement parts
may not be readily available,
unleaded gasoline for vehicles with cat-
alytic converters may not be available;
the use of leaded fuels will damage the
catalysts,
gasoline may have a considerably low-
er octane rating, and improper fuel can
cause engine damage.Certain Mercedes-Benz models are avail-
able for delivery in Europe under our Euro-
pean Delivery Program. For details, consult
an authorized Mercedes-Benz Center or
write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
23 Introduction
Vehicle data recording
Vehicle data recording
Information regarding electronic
recording devices
(Including notice pursuant to California Code § 9951)
Please note that your vehicle is equipped with devices that can record vehicle systems data and, if equipped with the Tele Aid system,
may transmit some data in certain accidents.
This information helps, for example, to diagnose vehicle systems after a collision and to continuously improve vehicle safety.
DaimlerChrysler may access the information and share it with others
for safety research or vehicle diagnosis purposes
with the consent of the vehicle owner or lessee
in response to an official request by law enforcement or other government agency
for use in dispute resolution involving DaimlerChrysler, its affiliates or sales/service organization and/or
as otherwise required or permitted by law.
Please check the Tele Aid subscription service agreement for details regarding the information that may be recorded or transmitted
via that system.
47 Safety and Security
Occupant safety
Window curtain air bags
1Window curtain air bag
The side window curtain air bags are de-
ployed:
in impacts exceeding a preset deploy-
ment threshold
on the impacted side of the vehicle
independently of the front air bags
in certain vehicle rollovers
The side window curtain air bags are not
deployed in impacts which do not exceed
the system’s deployment threshold.
The window curtain air bags fill up the area
indicated by the arrows.
Occupant Classification System
The Occupant Classification System (OCS)
automatically turns the front passenger
front air bag on or off based on the classi-
fied occupant weight category determined
by weight sensor readings from the front
passenger seat.
Occupants must sit properly belted in a po-
sition that is as upright as possible with
their back against the seat backrest and
feet on the floor to be correctly classified.
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by lean-
ing on armrests), the OCS may not be able
to properly approximate the occupant’s
weight category.
Furthermore, the occupant weight may ap-
pear to increase or decrease due to
objects hanging on the seat, other passen-
gers pushing on the seat, objects lodged underneath the seat or stuffed between
seat and middle console or between seat
and door or due to objects applying pres-
sure on the back of the seat. Always make
sure that the seat has clearance in all
directions at all times.
Both driver and the front passenger should
always use the 59indicator
lamp as an indication of whether or not the
front passenger is properly positioned.
iThe system does not deactivate the front
passenger side impact air bag, the window cur-
tain air bag and the emergency tensioning de-
vice.
iIf your seat, including your trim cover and
cushion needs to be serviced in any way, take
the vehicle to your authorized Mercedes-Benz
Center.
Only seat accessories approved by
Mercedes-Benz may be used.
77 Safety and Security
Anti-theft systems
Anti-theft systems
Immobilizer
The immobilizer prevents unauthorized
persons from starting your vehicle.
Activating
With the SmartKey: Remove the
SmartKey from the starter switch.
With the KEYLESS-GO*: Turn off the
engine (
page 337) and open the driv-
er’s door.
Deactivating
Switch on the ignition (page 336).
Anti-theft alarm system
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens:
a door
the trunk
the hood
The alarm will stay on even if the activating
element (a door, for example) is immedi-
ately closed.
The alarm system will also be triggered
when
the vehicle is raised (only vehicles with
tow-away alarm)
the vehicle is opened with the
mechanical key
a door is opened from the inside
To cancel the alarm after it has been trig-
gered, see “Canceling the alarm”
(
page 78).1Indicator lamp
Arming: Lock your vehicle with the
SmartKey or KEYLESS-GO*.
The turn signal lamps flash three times
to indicate that the vehicle is locked.
The indicator lamp1 flashes to indi-
cate that the alarm system is armed.
iStarting the engine will also deactivate the
immobilizer.
In case the engine cannot be started (yet the ve-
hicle’s battery is charged), the system is not op-
erational. Contact an authorized Mercedes-Benz
Center or call 1-800-FOR-MERCedes (in the
USA), or 1-800-387-0100 (in Canada).
iIf the alarm stays on for more than
30 seconds, a call to the Response Center is ini-
tiated automatically by the Tele Aid system
(
page 482) provided Tele Aid service was sub-
scribed to and properly activated, and that nec-
essary mobile phone, power supply and GPS
coverage are available.
78 Safety and Security
Anti-theft systems
Disarming: Unlock your vehicle with
the SmartKey or KEYLESS-GO*.
The turn signal lamps flash once to in-
dicate that the alarm system is dis-
armed.
Tow-away alarm
Depending on production date, your vehi-
cle may not be equipped with the tow-away
alarm.
Once the tow-away alarm is armed, a visual
and audible alarm will be triggered when
someone attempts to raise the vehicle.To cancel the alarm after it has been trig-
gered, see “Canceling the alarm”
(
page 78).
Arming: Lock your vehicle with the
SmartKey or KEYLESS-GO*.
The tow-away alarm is automatically
armed after about 30 seconds.
Disarming: Unlock your vehicle with
the SmartKey or KEYLESS-GO*.
To prevent triggering the tow-away alarm
feature, switch off the tow-away alarm be-
fore towing the vehicle, or when parking ona surface subject to movement, such as a
ferry or auto train.
To switch off the tow-away alarm, see
“Switching the tow-away alarm on/off”
(
page 243).
Canceling the alarm
To cancel the alarm, do one of the follow-
ing:
Insert the SmartKey or SmartKey with
KEYLESS-GO* in the starter switch.
Press the Œ or ‹ button on the
SmartKey or SmartKey with
KEYLESS-GO*.
In vehicles with KEYLESS-GO*:
Grasp an outside door handle.
The SmartKey with KEYLESS-GO must
be within 3 ft (1 m) of the vehicle.
Press the KEYLESS-GO start/stop but-
ton (
page 337).
The SmartKey with KEYLESS-GO must
be inside the vehicle.
iIf the turn signal lamps does not flash three
times one of the following elements may not be
properly closed:
a door
the trunk
Close the respective element and lock the vehi-
cle again.
iThe alarm system will rearm automatically
again after approximately 40 seconds if no door
was opened.
iIf the alarm stays on for more than
30 seconds, a call to the Response Center is ini-
tiated automatically by the Tele Aid system
(
page 482) provided Tele Aid service was sub-
scribed to and properly activated and that neces-
sary mobile phone, power supply and GPS
coverage are available.
iWhen you unlock your vehicle, the tow-away
protection disarms automatically.
The tow-away alarm remains disarmed until you
lock your vehicle again.
80 Control systems
COMAND operating safety
Warning!G
Any alteration of electronic components or
software can cause malfunctions.
Radio, satellite radio (USA only), amplifier,
CD changer, navigation module, telephone
and voice control systems* are intercon-
nected. Therefore, if one of the components
is not operational, or has not been re-
moved/ replaced properly, the function of
other components could be impaired.
Such conditions might seriously impair the
operating safety of your vehicle.
We recommend to have any service work on
electronic components carried out by an au-
thorized Mercedes-Benz Center.
Warning!G
In order to avoid distraction which could
lead to an accident, the driver should enter
system settings while the vehicle is at a
standstill, and operate the system only
when permitted by road, weather and traffic
conditions.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/ h), your car covers a
distance of 44 feet (approximately 14 m) ev-
ery second.
COMAND supplies you with information to
help you select your route more easily and
guide you conveniently and safely to your-
destination. For safety reasons, we encour-
age the driver to stop the vehicle in a safe
place before answering or placing a call, or
consulting the COMAND screen to read nav-
igational maps, instructions, or downloaded
information.
Warning!G
While the navigation system provides direc-
tional assistance, the driver must remain fo-
cused on safe driving behavior, especially
attention to traffic and street signs, and
should utilize the system’s audio cues while
driving.
The navigation system does not supply any
information on stop signs, yield signs, traffic
regulations or traffic safety rules. Their ob-
servance always remains in the driver’s per-
sonal responsibility. DVD maps do not cover
all areas nor all routes within an area.