218 Controls in detail
Audio system
Muting a call
It is possible to mute a call; the caller is
then no longer able to hear you.
Mute on
PressMUT soft key.
MIC MUTE will appear in the display.
Mute off
PressMUT soft key again.
Terminating a call
Press t button.
The current call is terminated and the
muted audio source becomes active
again.Accepting a second incoming call
If you receive another call during an
already active call, you can accept the
second call and switch between the two.
Accepting a second call
Place new call by entering
telephone number manually.
You are connected to the second
caller; the first caller is kept on hold.
Switching between calls
Press s button.
This switches between the calls.
The non-active call is kept on hold.
Terminating a call
Press t button.
The current call is terminated. The
connection to the caller previously
kept on hold is also interrupted;
however, reconnection is indicated
by an acoustic signal.Placing a second call
If you wish to place another call during an
already active call, you can place the
second call and switch between the callers
or combine them into one call. Note that
this feature is dependent on availability
from your mobile phone service provider.
Placing a second call
Place a new call by entering
telephone number manually.
Press s button.
You are connected to the second
caller; the first caller is kept on
hold.
Terminating a call
Press t button.
The current call is terminated. The
connection to the caller previously
kept on hold is also interrupted;
however, reconnection is indicated
by an acoustic signal.
iYou will be notified of the second call acous-
tically, but you will not see this in the display.
219 Controls in detail
Audio system
Combining two calls
Press s button.
The calls are combined into one
call.
Terminating a combined call
Press t button.
The connection to both callers is
terminated.
Emergency calls “911”
The following describes how to dial a “911”
emergency call using the audio system
head unit when a Mercedes-Benz specified
mobile phone* is inserted in the phone
cradle*. Unless otherwise specified, the
descriptions refer to the audio system
head unit.
Consult the separate telephone operating
instructions that came with your mobile
phone* for information on how to place a
“911” emergency call on the mobile
phone*. The following conditions must be met for a
“911” emergency call:
Telephone must be switched on.
The corresponding mobile communica-
tions network must be available.
If you cannot make an emergency call, you
will have to initiate rescue measures
yourself.
GSM network phones
Placing a “911” emergency call using
audio head unit with the phone locked
Press hbutton to switch to
telephone operation.
PIN? appears in the audio display.
Enter 911 using the number keypad on
the audio head unit.
Warning!G
The “911” emergency call system is a public
service. Using it without due cause is a crim-
inal offense.
iEmergency calls may not be possible with all
telephone networks or if certain network servic-
es and/or telephone functions are active. Check
with your local service providers.
220 Controls in detail
Audio system
Press OK soft key or sbutton for
dialing to begin.
DIALING appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency.
Placing a “911” emergency call using
audio head unit with the phone
unlocked
Press hbutton to switch to
telephone operation.
Enter 911 using the number keypad on
the audio head unit.
Press sbutton for dialing to begin.
DIALING appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency. TDMA/CDMA network phones
Placing a “911” emergency call using
audio head unit with the phone locked
Press hbutton to switch to
telephone operation.
CODE? appears in the audio display.
Enter 911 using the number keypad on
the audio head unit.
Press OK soft key or sbutton for
dialing to begin.
DIALING appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency. Placing a “911” emergency call using
audio head unit with the phone
unlocked
Press hbutton to switch to
telephone operation.
Enter 911 using the number keypad on
the audio head unit.
Press sbutton for dialing to begin.
DIALING appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency.
iIf no SIM card is in the mobile phone, NO
SERVICE
appears in the audio display. In that
case, you only can make an emergency call on
the mobile phone itself, without the use of the
head unit.
245 Controls in detail
Useful features
Please note that these functions are only
available with Mercedes-Benz approved
mobile phones. Please contact an
authorized Mercedes-Benz Center for in-
formation on features available for your
mobile phone of choice.
The cradle is located in the front center
armrest.
Open telephone tray (page 238).
Inserting mobile phone in mobile phone
cradle
Once the mobile phone has been inserted
in the mobile phone cradle, you have to
use the hands-free device to respond dur-
ing phone calls.
If applicable, remove the cover for the
external antenna connection from the
back of the mobile phone and store it in
a s a f e p l a c e . B e s u r e t o c o m p l y w i t h t h e
mobile phone’s operating instructions
as well.
Example illustration
1Insert the mobile phone
2Connector contact
3Mobile phone cradle
Slide the lower end of the mobile phone
into connector contact 2 on
cradle3.
Push the top of the mobile phone in di-
rection of arrow 1, until the lug on the
mobile phone release button engages.
The mobile phone is connected to the
network via the external antenna.
The mobile phone is linked to the
hands-free device and the multifunc-
tion steering wheel.
The battery is charged depending on its
charge status and the position of the
SmartKey in the starter switch. The
charge procedure will be indicated in
the mobile phone’s display.
You can place or receive phone calls. You
can control other functions of the mobile
phone via the control system
(
page 146), audio system (page 208),
COMAND* (see separate operating
instructions). !Do not try to remove the mobile phone along
with the cradle. You could otherwise damage the
mobile phone cradle.
iWhen you take the SmartKey out of the
starter switch, the mobile phone remains
switched on for approx. 10 minutes. If you place
or receive a call during this time, the mobile
phone switches off 10 minutes after the call has
been completed.
248 Controls in detail
Useful features
System self-check
Initially, after switching on ignition, mal-
functions are detected and indicated (the
indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer than 10 seconds or do not come on). The
message m
alfunction Visit workshop
appears in the multifunction display.Emergency calls
An emergency call is initiated automatical-
ly following an accident in which the emer-
gency tensioning devices (ETDs) or
air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 249) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp on the SOS button will
begin to flash. The message
Connecting Call appears in the multifunc-
tion display. When the connection is estab-
lished, the message
Call connected
appears in the multifunction display. All in-
formation relevant to the emergency, such
as the location of the vehicle (determined
by the GPS satellite location system), vehi-
cle model, identification number and color
are generated.
iWhen a Tele Aid call has been initiated, the
audio system or COMAND* System unit is muted
and the selected mode (radio, tape or CD) paus-
es. The optional cellular phone (if installed) and
inserted in cradle switches off. If you must use
this phone, we recommend that you use it only
with the vehicle at a standstill in a safe location.
Remove the phone from the cradle and place the
call. The navigation* system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, and spo-
ken commands are only available by pressing the
RPT button on audio system or COMAND* Sys-
tem unit. A pop-up window will appear in the au-
dio system or COMAND* System unit display to
indicate that a Tele Aid call is in progress. After
the TeleAid call has ended, the optional cellular
phone switches on again. A PIN entry might be
necessary.
Warning!G
If the indicator lamps on the SOS button, on
the Roadside Assistance button, and/or on
the Information button remain illuminated
continuously in red and/or the message
malfunction Visit workshop is
displayed in the multifunction display after
the system self-check, a malfunction in the
system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
249 Controls in detail
Useful features
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to
determine more precisely the nature of the
accident provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
terInitiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
iLocation of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.
Warning!G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
250 Controls in detail
Useful features
Wait for a voice connection to the
Response Center.
Close cover1 after the emergency
call is concluded.Roadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover.
Open the storage compartment under
the center armrest (
page 238).
Press and hold button (for longer than
2 seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
Connecting call will appear in the
multifunction display.
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
Warning!G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
iWhile the call is connected you can change
to the navigation menu by pressing NAVI button
on the audio system or COMAND* System unit.
251 Controls in detail
Useful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Open the storage compartment under
the center armrest (
page 238).
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call will appear
in the multifunction display.
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the sys-
tem self-check after switching on the ignition (to-
gether with the SOS button and the Information
button¡).
See system self-check (
page 248) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call failed appears in the mul-
tifunction display.
Roadside Assistance calls can be terminated us-
ing thet button on the multifunction steer-
ing wheel or the END Button on the audio system
or COMAND* System.
iWhile the call is connected, you can change
to the navigation menu by pressing NAVI button
on the audio system or COMAND* System.
iThe indicator lamp in the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 248) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.