2007 MERCEDES-BENZ C-CLASS SALOON engine

Troubleshooting
28
8 Problem Possible cause/consequence Suggested solutions
The NECK-PRO head restraint
s
on the driver's and front-
passenger seats have been trig-
gered. Your vehicle has been involved in
a rear-end collision. X
Reset the NECK-PRO head restraints (Y page 303). Fuel and fuel tan
kProblem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of fire
The fuel line or the fuel tank is
defective. X
Turn the key to position 0in the ignition lock immediately and
remove it.
X Do not restart the engine under any circumstances .
The leaking fuel creates a risk of fire or explosion.
X Consult a qualified specialist workshop. The fuel filler flap cannot be
opened. The fuel filler flap is not released. X
Unlock the vehicle (Y page 300). The opening mechanism is jam-
med. X
Release the fuel filler flap by hand (Y page 302).
X Consult a qualified specialist workshop. Practical advice
204_AKB; 2; 3, en-GB
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8

Troubleshooting
28
9 Problem Possible cause/consequence Suggested solutions
The fuel tank has been run com-
pletely dry on a vehicle with
a
diesel engine. There is air in the fuel system. X
Refuel the vehicle.
X Switch on the ignition for approximately 10 seconds (key in posi-
tion 2in the ignition lock).
X Start the engine continuously for up to 40 seconds until it runs
smoothly.
The fuel system is now free of air.
If the engine does not start:
X Wait two minutes .
X Repeat the starting procedure for up to 40 seconds.
If the engine still does not start :
X Consult a qualified specialist workshop. Practical advice
204_AKB; 2; 3, en-GB
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2007-06-26T23:11:51+02:00 - Seite 28
9

Troubleshooting
29
0 Engine
Problem Possible cause/consequence Suggested solutions
The engine will not start. You can
hear the starter motor operating. R
There may be a malfunction in
the engine electronics.
R There may be a malfunction in
the fuel supply. X
Turn the key back to position 0in the ignition lock before the nex t
starting attempt.
X Try to start the engine again (Y page 113). When doing so, remem-
ber that excessively long and frequent attempts to start the engin e
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. Vehicles with a diesel engine:
The engine will not start. You can
hear the starter motor operating
.
The reserve fuel warning lamp is
on and the fuel gauge shows 0. The fuel tank has been run dry. X
Refuel the vehicle.
X Bleed the fuel system (Y page 289). The engine will not start. You can-
not hear the starter motor oper-
ating. The on-board voltage is too low
because the starter battery is too
weak or discharged. X
Jump-start the vehicle (Y page 328).
If the engine does not start despite attempting to jump-start it:
X Consult a qualified specialist workshop. Practical advice
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0

Troubleshooting
29
1 Problem Possible cause/consequence Suggested solutions
Vehicles with a petrol engine:
The engine is not running
smoothly and is misfiring. The engine electronics or
a
mechanical component of the
engine control unit have been
damaged. X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist work-
shop .
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. A coolant temperature of over
120 °C is displayed. The coolant
warning lamp may also be on and
a warning signal may sound
(
Y page 123). The coolant level is too low. The
coolant is too hot and the engin
e
is no longer being cooled suffi-
ciently. X
Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 209). Observe the warning notes
as you do so and top up the coolant if necessary. If the coolant level is correct, the
radiator fan may be faulty. The
coolant is too hot and the engin
e
is no longer being cooled suffi-
ciently. X
If the coolant temperature is less than 120°C, you can continue
driving to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. when driving on
mountain roads and stop/start driving . Practical advice
204_AKB; 2; 3, en-GB
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Troubleshooting
29
2 Automatic transmission
*Problem Possible cause/consequence Suggested solutions
The transmission has problems
shifting gear The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately . The acceleration ability is deteri-
orating.
The transmission no longer
changes gear. The transmission is in emergenc
y
mode.
It is only possible to shift into
2nd gear and reverse gear. X
Stop the vehicle.
X Move the selector lever to P.
X Turn the key to position 0in the ignition lock .
X Wait at least 10 seconds before restarting the engine.
X Move the selector lever to position Dor R.
If D is selected, the transmission shifts into 2nd gear; if Ris selec -
ted, the transmission shifts into reverse gear .
X Have the transmission checked at a qualified specialist workshop
immediately . Practical advice
* optional
204_AKB; 2; 3, en-GB
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Troubleshooting
29
7 Problem Possible cause/consequence Suggested solutions
The engine cannot be started
using the key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating* or interio r
lighting, and try to start the engine again.
If this does not work :
X Check the starter battery and recharge it if necessary
(Y page 326).
or
X Jump-start the vehicle (Y page 328).
or
X Consult a qualified specialist workshop. The engine cannot be started
using the key. The steering lock is mechanically
blocked. X
Remove the key and reinsert it into the ignition lock. At the sam e
time, turn the steering wheel in both directions. Practical advice
* optional
204_AKB; 2; 3, en-G
B
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Troubleshooting
29
9 Problem Possible cause/consequence Suggested solutions
The vehicle cannot be started
using the KEYLESS GO key and
the KEYLESS GO button. The KEY-
LESS GO key is in the vehicle. A door is open. The key therefore
cannot be detected so easily. X
Close the door and try to start the vehicle again . You did not depress the brak
e
when starting the engine. X
Depress the brake pedal and press the KEYLESS GO button. There is interference from a pow-
erful source of radio waves
. X
Start your vehicle using the KEYLESS GO key in the ignition lock. You have lost the KEYLESS GO
key
. X
Have the KEYLESS GO key cancelled at a Mercedes-Benz Service
Centre.
X Report the loss immediately to the vehicle insurers .
X If necessary, have the manual locks changed too. Parking up the vehicle
Proble
m Possible cause/consequence Suggested solutions
The vehicle is to be left parked up
for longer than six weeks. X
Visit a qualified specialist workshop and seek advice.
X Disconnect the battery (Y page 326). Practical advice
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Flat tyre
314
Vehicles with automatic transmission
*X
Move the selector lever to P.
For all vehicles X
Place the warning triangle (Y page 232) or
warning lamps at a suitable distance.
Observe legal requirements. G
Risk of injury
The jack is designed only to raise and hol d
the vehicle for a short time while a whee l
is being changed.
If you are carrying out work on the vehicle,
you must use stands.
Make sure that the jack is placed on a firm ,
non-slip and level surface. Do not us e
wooden blocks or similar objects as a jac k
underlay. Otherwise the jack will not be
able to achieve its load-bearing capacit y
due to the restricted height.
Do not start the engine at any time while a
wheel is being changed.
Do not lie under the vehicle when it is bein g
supported by the jack. If you do not raise
the vehicle as described, it could slip off the
jack (e.g. if the engine is started or a door or the boot lid/tailgate is opened or closed)
and you could be seriously injured. Using the TIREFIT kit
You can use the TIREFIT kit to seal small
punctures, particularly those in the tyre tread.
You can use TIREFIT in outdoor temperatures
down to -20 °C. G
Risk of accident
In the following situations, your safety is at
particular risk and TIREFIT is unable to pro -
vide breakdown assistance:
R if there are cuts or punctures in the tyre
greater than 4 mm
R if the wheel rim is damaged
R if you have driven at very low tyre pres-
sures or on a flat tyre
Do not drive any further. Consult a qualified
specialist workshop which has the neces-
sary specialist knowledge and tools to carr y
out the work required.
Mercedes-Benz recommends that you use
a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to
safety or on safety-related systems must be carried out at a qualified specialist work-
shop.
X Do not remove any foreign objects which
have penetrated the tyre, e.g. screws or
nails .
X Remove TIREFIT, the accompanying "max .
80 km/h“ and the electric air pump from
the stowage compartment in the boot floo r
(Saloon) or the luggage compartment floor
(Estate) (Y page 232). 1
Driver's field of vision sticker
2 Wheel sticker
X Affix part 1of the sticker within the driv-
er's field of vision.
X Affix part 2of the sticker near the valve
on the wheel with the defective tyre. Practical advice
* optional
204_AKB; 2; 3, en-GB
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