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6. Your authorized dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases
requires the use of your authorized dealer's service facilities, personnel
and equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
authorized dealers. Mazda's participation in CAMVAP makes a valuable
contribution to our achieving that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final as the award is binding
on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
For vehicles delivered to authorized Canadian dealerships. If a specific
item of concern arises, where a solution cannot be reached between an
owner, Mazda, and/or one of it's authorized dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their authorized dealer, the Provincial
Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor
Vehicle Arbitration Office At:
CIMS #1493251
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235 Yorkland Boulevard, Suite 407
North York, Ontario
M2J 4Y8
http://camvap.ca
Regional Offices
Regional Offices Areas Covered
Mazda Canada Inc.
Western Region
8171 Ackroyd Road
Suite 2000
Richmond, B.C.
V6X 3K1
(604) 303±5670Alberta,
British Columbia,
Manitoba,
Saskatchewan,
Yukon
Mazda Canada Inc.
Central Region
55 Vogell Road
Richmond Hill, Ontario.
L4B 3K5
1 (800) 263±4680Ontario
Mazda Canada Inc.
Quebec Region/Atlantic Region
6111 Route Trans
Canadienne
Pointe Claire, Quebec
H9R 5A5
(514) 694±6390Quebec,
New Brunswick,
Nova Scotia,
Prince Edward Island,
Newfoundland
CUSTOMER ASSISTANCE (PUERTO RICO & VIRGIN ISLANDS)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Authorized
Mazda Dealer personnel, we recommend that you take the following
steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
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by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
authorized dealer or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your authorized dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936±2722
Tel: (787) 788±9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
CIMS #1066951
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California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total
of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, CA 92618±2922
MAZDA IMPORTERS/DISTRIBUTORS
U.S.A (Importer/Distributor)
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
TEL: 1 (800) 222±5500 (in U.S.A.)
(949) 727±1990 (outside U.S.A.)
(Distributor in each area)
CANADA
Mazda Canada, Inc.
55 Vogell Road
Richmond Hill, Ontario L4B 3K5 Canada
TEL: 1 (800) 263±4680 (in Canada)
(416) 609±9909 (outside Canada)
PUERTO RICO & VIRGIN ISLANDS
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936±2722
TEL: (787) 788±9300
CIMS #605764
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Please refer to your manufacturers warranty booklet for more
information.
ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle's performance or
safety system; the manufacturer's warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING: Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could
seriously affect your vehicle's performance or safety system.
This could cause you to have an accident or increase your
chances of injuries in an accident. Always consult an Authorized
Mazda Dealer before you install non-genuine parts or
accessories.
WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential
systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS inactivation, or a fire in the vehicle. Be
very careful in choosing and installing add-on electrical
equipment, such as mobile telephones, two-way radios, stereo
systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
SERVICE PUBLICATIONS
Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don't have what you need in stock, they can order it for you.
CIMS #606351
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PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999 95 022B 06 WORKSHOP MANUAL
9999 95 020G 06 WIRING DIAGRAM
9999 95 023C 06 OWNER'S MANUAL
WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER'S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician's manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
your Mazda importer/distributor.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or your Mazda
importer/distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1±888±327±4236 (TTY: 1±800±424±9153); go tohttp://www.safercar.gov;
or write to:
NHTSA
400 Seventh Street, SW
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
(Note)
If you live in the U.S.A., all correspondence to:
CIMS #606352
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INTRODUCTION
Be extremely careful to prevent injury to yourself and others or damage
to your vehicle when using this manual for inspection and maintenance.
If you're unsure about any procedure it describes, we strongly urge you
to have a reliable and qualified service shop perform the work, preferably
an authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for
your vehicle. Without this expertise and the parts that have been
designed and made especially for your Mazda, inadequate, incomplete,
and insufficient servicing may result in problems. This could lead to
vehicle damage or an accident and injuries.
For expert advice and quality service, consult an authorized Mazda
Dealer.
The owner should retain evidence that proper maintenance has been
performed as prescribed.
Claims against the warranty resulting from lack of maintenance, as
opposed to defective materials or authorized Mazda workmanship, will
not be honored.
Any auto repair shop using parts equivalent to your Mazda's original
equipment may perform maintenance.But we recommend that it
always be done by an authorized Mazda Dealer using genuine
Mazda parts.
SCHEDULED MAINTENANCE
Schedule 1 Ð Normal Driving Conditions/Emission Control
Systems
Follow Schedule 1 if the vehicle is operated mainly where none of the
following conditions apply. If any do apply, follow Schedule 2.
²Repeated short-distance driving.
²Driving in dusty conditions.
²Towing a trailer.
²Operating in hot weather in stop-and-go ªrush hourº traffic.
²Extended periods of idling or low-speed operation.
²High-speed operation with a fully loaded vehicle.
²Off-road operation.
NOTE:After the described period, continue to follow the described
maintenance at the recommended intervals.CIMS #608142
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CHART SYMBOLS
I: Inspect and if necessary, correct, clean or replace
AAdjust
R: Replace
L: Lubricate
Normal driving service intervals Ð perform at the months or distances
shown, whichever occurs first.
Maintenance ItemMaintenance Interval (Number of months or Miles (km),
whichever comes first)
Months 4 8 12 16 20 24 28 32 36 40 44 48
x 1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
(x 1000 km) (8) (16) (24) (32) (40) (48) (56) (64) (72) (80) (88) (96)
ENGINE
Engine oil RRRRRRRRRRR R
Oil filter RRRRRRRRRRR R
PCV valve *3
AIR CLEANER
Air cleaner filter R R
IGNITION SYSTEM
Spark plugs *4
COOLING SYSTEM
Engine Coolant (yellow) Replace at first 100,000 miles (160,000 km) or 72
months; after that, every 50,000 miles (80,000 km)
or 36 months
Coolant condition and protection,
hoses and clamps Ð annually Ð
prior to cold weather every 12
monthsIII I
CHASSIS AND BODY
Wheel lug nut torque *1 IIIIIIIIIII I
Inspect tires for wear and rotate (X
= recommended interval for optimal
tire life)IXIXXIXXIXX I
Clutch reservoir fluid level I IIIII
Front wheel bearings (4x2) L
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