To reduce the risk of electrical shock, do not use your heater
with ungrounded electrical systems or two-pronged (cheater)
adapters.
BRAKES
Your service brakes are self-adjusting. Refer to thescheduled
maintenance informationfor scheduled maintenance.
Occasional brake noise is normal and often does not indicate a
performance concern with the vehicle’s brake system. In normal
operation, automotive brake systems may emit occasional or intermittent
squeal or groan noises when the brakes are applied. Such noises are
usually heard during the first few brake applications in the morning;
however, they may be heard at any time while braking and can be
aggravated by environmental conditions such as cold, heat, moisture,
road dust, salt or mud. If a “metal-to-metal,” “continuous grinding” or
“continuous squeal” sound is present while braking, the brake linings
may be worn-out and should be inspected by an authorized dealer.
Refer toBrake system warning
lightin theInstrument Cluster
chapter for information on the brake
system warning light.
If you are driving down a long or steep hill, shift to a lower gear.
Do not apply your brakes continuously, as they may overheat
and become less effective.
Anti-lock brake system (ABS)
On ABS-equipped vehicles, a noise from the hydraulic pump motor and
pulsation in the pedal may be observed during ABS braking events. Pedal
pulsation coupled with noise while braking under panic conditions or on
loose gravel, bumps, wet or snowy roads is normal and indicates proper
functioning of the vehicle’s anti-lock brake system. The ABS performs a
self-check after you start the engine and begin to drive away. A brief
mechanical noise may be heard during this test. This is normal. If a
malfunction is found, the ABS warning light will come on. If the vehicle
has continuous vibration or shudder in the steering wheel while braking,
the vehicle should be inspected by an authorized dealer.
P!
BRAKE
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The ABS operates by detecting the onset of wheel lockup during brake
applications and compensates for this tendency. The wheels are
prevented from locking even when the brakes are firmly applied.
Using ABS
•In an emergency or when maximum efficiency from the four-wheel
ABS is required, apply continuous force on the brake. The four wheel
ABS will be activated immediately, thus allowing you to retain steering
control of your vehicle and, providing there is sufficient space, will
enable you to avoid obstacles and bring the vehicle to a controlled
stop.
•The anti-lock system does not always reduce stopping distance.
Always leave enough room between your vehicle and the vehicle in
front of you to stop.
•We recommend that you familiarize yourself with this braking
technique. However, avoid taking any unnecessary risks.
ABS warning lamp
The ABS warning lamp in the
instrument cluster momentarily
illuminates when the ignition is
turned on. If the light does not
illuminate momentarily at start up,
remains on or continues to flash, the ABS needs to be serviced.
With the ABS light on, the anti-lock
brake system is disabled and normal
braking is still effective unless the
brake warning light also remains
illuminated with parking brake
released. (If your brake warning lamp illuminates, have your vehicle
serviced immediately.)
ABS
P!
BRAKE
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PREPARING TO DRIVE
Utility vehicles have a significantly higher rollover rate than
other types of vehicles.
In a rollover crash, an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Your vehicle has special design and equipment features to make it
capable of performing in a wide variety of circumstances. These special
design features, such as larger tires and increased ground clearance, give
the vehicle a higher center of gravity than a passenger car.
Vehicles with a higher center of gravity such as utility and
four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles arenot
designed for cornering at speeds as high as passenger cars any more
than low-slung sports cars are designed to perform satisfactorily under
off-road conditions. Avoid sharp turns, excessive speed and abrupt
maneuvers in these vehicles. Failure to drive cautiously could result in
an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
Loaded vehicles, with a higher center of gravity, may handle
differently than unloaded vehicles. Extra precautions, such as
slower speeds and increased stopping distance, should be taken when
driving a heavily loaded vehicle.
Your vehicle has the capability to haul more cargo and people than most
passenger cars. Depending upon the type and placement of the load,
hauling people and cargo may raise the center of gravity of the vehicle.
Use extra caution while becoming familiar with your vehicle. Know the
capabilities and limitations of both you as a driver and your vehicle.
AUTOMATIC TRANSMISSION OPERATION
Brake-shift interlock – floor-shift transmission
This vehicle is equipped with a brake-shift interlock feature that prevents
the gearshift lever from being moved from P (Park) when the ignition is
in the ON position unless the brake pedal is depressed.
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•4X4provides electronically locked four-wheel drive power to front and
rear wheels. The RTT location in the message center will display “4X4”
when this position is selected. This position is not recommended for use
on dry pavement. This position is only intended for severe winter or
off-road conditions, such as deep snow, ice or shallow sand.
Utility and four-wheel drive vehicles arenotdesigned for cornering
at speeds as high as passenger cars any more than low-slung sports
cars are designed to perform satisfactorily under off-road conditions.
Avoid sharp turns or abrupt maneuvers in these vehicles.
Note:The Control Trac selector switch should not be changed while the
rear wheels are slipping.
Shifting between modes
Press any button (4X2, 4X4 AUTO or 4X4) at any forward speed up to
55 mph (88 km/h). The message center may display “4X4 SHIFT IN
PROGRESS” during the system shift. The RTT location in the message
center will then display “4X4 AUTO” if 4X4 AUTO is selected or “4X4” if
4X4 is selected.
Note:Some noise may be heard as the system shifts or engages.
Driving off-road with truck and utility vehicles
Four–wheel drive vehicles are specially equipped for driving on sand,
snow, mud and rough terrain and have operating characteristics that are
somewhat different from conventional vehicles, both on and off the road.
The AdvanceTracwith RSC stability enhancement system can be turned
off manually by pressing the AdvanceTracwith RSC button (refer to
AdvanceTracwith Roll Stability Control (RSC) Stability
Enhancement Systemin this chapter) while operating in 4X2, 4X4
AUTO or 4X4 while driving in deep sand, very deep snow or more
strenuous off-road maneuvers. This will disable the engine management
feature, allowing the vehicle to maintain full power and enhanced
momentum through the obstacle.
How your vehicle differs from other vehicles
Truck and utility vehicles can differ from some other vehicles. Your
vehicle may be higher to allow it to travel over rough terrain without
getting hung up or damaging underbody components.
The differences that make your vehicle so versatile also make it handle
differently than an ordinary passenger car.
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Maintain steering wheel control at all times, especially in rough terrain.
Since sudden changes in terrain can result in abrupt steering wheel
motion, make sure you grip the steering wheel from the outside. Do not
grip the spokes.
Drive cautiously to avoid vehicle damage from concealed objects such as
rocks and stumps.
You should either know the terrain or examine maps of the area before
driving. Map out your route before driving in the area. To maintain
steering and braking control of your vehicle, you must have all four
wheels on the ground and they must be rolling, not sliding or spinning.
Basic operating principles
•Do not use 4X4 mode on dry, hard surfaced roads. This may damage
the drivelines and axles.
•Drive slower in strong crosswinds which can affect the normal steering
characteristics of your vehicle.
•Be extremely careful when driving on pavement made slippery by
loose sand, water, gravel, snow or ice.
If your vehicle goes off the edge of the pavement
•If your vehicle goes off the edge of the pavement, slow down, but
avoid severe brake application. Ease the vehicle back onto the
pavement only after reducing your speed. Do not turn the steering
wheel too sharply while returning to the road surface.
•It may be safer to stay on the apron or shoulder of the road and slow
down gradually before returning to the pavement. You may lose
control if you do not slow down or if you turn the steering wheel too
sharply or abruptly.
•It often may be less risky to strike small objects, such as highway
reflectors, with minor damage to your vehicle rather than attempt a
sudden return to the pavement which could cause the vehicle to slide
sideways out of control or roll over. Remember, your safety and the
safety of others should be your primary concern.
Vehicles with a higher center of gravity such as utility and
four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles arenot
designed for cornering at speeds as high as passenger cars any more than
low-slung sports cars are designed to perform satisfactorily under off-road
conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in
these vehicles. Failure to drive cautiously could result in an increased risk
of loss of vehicle control, vehicle rollover, personal injury and death.
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Vehicles with a higher center of gravity such as utility and
four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles arenot
designed for cornering at speeds as high as passenger cars any more
than low-slung sports cars are designed to perform satisfactorily under
off-road conditions. Avoid sharp turns, excessive speed and abrupt
maneuvers in these vehicles. Failure to drive cautiously could result in
an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
Control Trac four–wheel drive system (if equipped)
When a four–wheel drive mode is selected, the Control Trac system uses
all four wheels to power the vehicle. This increases traction, enabling
you to drive over terrain and road conditions that a conventional
two-wheel drive vehicle cannot.
Power is supplied to all four wheels through a transfer case. On
four–wheel drive vehicles, the transfer case allows you to select
four–wheel drive when necessary. Information on transfer case operation
and shifting procedures can be found in this chapter. Information on
transfer case maintenance can be found in theMaintenance and
Specificationschapter. You should become thoroughly familiar with this
information before you operate your vehicle.
Normal characteristics
On some four–wheel drive models, the initial shift from two-wheel drive
to four–wheel drive while the vehicle is moving can cause some
momentary clunk and ratcheting sounds. This is the front drivetrain
coming up to speed and engaging the front wheels, and is not cause for
concern.
Sand
When driving over sand, try to keep all four wheels on the most solid
area of the trail. Avoid reducing the tire pressures but shift to a lower
gear and drive steadily through the terrain. Apply the accelerator slowly
and avoid spinning the wheels.
Note:If air is released from your tires, the Tire Pressure Monitoring
System (TPMS) indicator light may illuminate.
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GETTING THE SERVICES YOU NEED
At home
You must take your Lincoln or Mercury vehicle to an authorized dealer
for warranty repairs. While any authorized dealer handling your vehicle
line will provide warranty service, we recommend you return to your
selling authorized dealer who wants to ensure your continued
satisfaction. Please note that certain warranty repairs require special
training and/or equipment, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer. A reasonable time must be allowed to perform a repair
after taking your vehicle to the authorized dealer. Repairs will be made
using Ford or Motorcraft parts, or remanufactured or other parts that are
authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Lincoln Mercury Customer
Relationship Center at 1-800-521-4140.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the authorized
dealer could provide, after following the steps described above, contact
the Ford Customer Relationship Center to find an authorized dealer to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of the Warranty Guide. However, if your warranty concern
has not been resolved using the three-step procedure, you may be
eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a
representative of the BBB will contact the parties and explore options
for settlement of your claim. If mediation is not successful, customers
with eligible claims may participate in the BBB AUTO LINE arbitration
process. An arbitration hearing will be scheduled so that you can present
your case in an informal setting before an impartial person. The
arbitrator will consider the testimony provided and make a decision after
the hearing. You are not bound by the decision but may choose to accept
it. If you choose to accept the BBB AUTO LINE decision then Ford must
abide by the accepted decision as well. If the arbitrator has decided in
your favor and you accept the decision, the BBB AUTO LINE program
will contact you to ensure that Ford has complied with the decision in a
timely manner. Disputes submitted to the BBB AUTO LINE program are
usually decided within forty days after you file your claim with the BBB.
To initiate a claim with the BBB AUTO LINE, you will be asked for your
name and address, general information about your new vehicle,
information about your warranty concerns and any steps you have
already taken to try to resolve them. You will then be mailed a Customer
Claim Form that you will need to complete, provide proof of vehicle
ownership, sign and return the Customer Claim Form to the BBB. Upon
receipt, the BBB will review the claim for eligibility under the Program
Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1–800–955–5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
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