technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 393
9
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
394 IF YOU NEED CONSUMER ASSISTANCE
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect, which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 395
9
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
396 IF YOU NEED CONSUMER ASSISTANCE
Call Toll Free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
IF YOU NEED CONSUMER ASSISTANCE 397
9
Catalytic Converter...................... 325
Caution, Exhaust Gas................... 74,144
CD (Compact Disc) Changer..........181,182,194
CD (Compact Disc) Player.........177,180,184,187
CD (Compact Disc) Player Maintenance........ 202
Cellular Phone........................ 85,202
Center High Mounted Stop Light............ 365
Certification Label....................... 280
Chains, Tire............................ 260
Changing A Flat Tire..................... 304
Charging System Light.................... 169
Chart, Tire Sizing........................ 246
Check Engine Light
(Malfunction Indicator Light)............... 318
Child Restraint...................... 64,69,71
Child Restraint Tether Anchors............. 68,69
Child Safety Locks........................ 30
Climate Control......................... 203
Clock .............................176,192Clutch Interlocking Ignition System........ 211,216
Command-Trac Operation.................. 226
Compact Disc (CD) Maintenance............. 202
Compass.............................. 141
Compass Calibration..................... 141
Compass Variance....................... 141
Computer, Trip/Travel.................... 139
Console, Overhead....................... 133
Contract, Service........................ 394
Converter, Catalytic...................... 325
Cooling System......................... 333
Adding Coolant (Antifreeze).............. 335
Coolant Capacity...................... 366
Coolant Level......................... 337
Disposal of Used Coolant................ 337
Drain, Flush, and Refill.................. 334
Inspection........................... 333
Points to Remember.................... 337
Pressure Cap......................... 336
402 INDEX
Radiator Cap......................... 336
Selection of Coolant (Antifreeze).........334,366
Temperature Gauge..................... 169
Crankcase Emission Control System.......... 327
Cruise Control (Speed Control).............. 123
CruiseLight ........................... 170
CupHolder ............................ 152
Customer Assistance..................... 392
Daytime Running Lights................... 118
Dealer Service.......................... 319
Defroster, Rear Window................... 158
Delay (Intermittent) Wipers................. 121
Diagnostic System, Onboard................ 317
Dimmer Switch, Headlight................. 119
Dipsticks
Oil (Engine).......................... 320
Power Steering........................ 330
Disabled Vehicle Towing................... 311Disarming, Theft System................... 20
Disposal
Engine Oil........................... 323
Used Engine Fluids..................... 323
Door Locks........................... 26,28
Door Locks, Automatic.................... 29
Door Opener, Garage..................... 143
DriveBelts ............................ 323
Driving ............................... 235
Off-Pavement......................... 235
Off-Road............................ 235
Electric Remote Mirrors.................... 83
Electrical Outlet, Auxiliary (Power Outlet)...... 150
Electrical Power Outlets................... 150
Electronic Brake Control System............. 125
Electronic Speed Control (Cruise Control)...... 123
Electronic Stability Program (ESP)............ 129
Electronic Throttle Control Warning Light...... 174
INDEX 403
10
Filters
Air Cleaner.......................... 324
Engine Oil........................... 323
Engine Oil Disposal.................... 323
FinishCare ............................ 348
Flashers
Hazard Warning....................... 302
Turn Signal.....................166,363,365
Flooded Engine Starting................... 213
Fluid Capacities......................... 366
Fluid Leaks............................. 76
Fluid Level Checks....................... 76
Automatic Transmission................. 345
Clutch Fluid.......................... 342
Engine Oil........................... 320
Manual Transmission................... 344
Power Steering........................ 330
Fluids, Lubricants and Genuine Parts.......... 367
Fog Light Service........................ 364Fog Lights.......................... 118,364
Folding Rear Seat........................ 113
Four Wheel Drive....................... 226
Operation........................... 226
Shifting ..........................228,232
Systems..........................226,229
Four-Way Hazard Flasher.................. 302
FrontAxle(Differential) ................... 342
Fuel................................. 273
Filler Cap (Gas Cap).................... 277
Gasoline............................ 273
Gauge.............................. 173
Hoses.............................. 339
Materials Added....................... 275
Octane Rating........................ 273
Requirements......................273,366
System Hoses......................... 339
Tank Capacity........................ 366
Fuel System Caution................275,278,279
INDEX 405
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