If Your Vehicle is Stuck in Sand,
Mud, Ice, or Snow
In order to free your vehicle when it is stuck, you
will need to spin the wheels, but you do not
want to spin your wheels too fast. The method
known as rocking can help you get out when you
are stuck, but you must use caution.
{CAUTION:
If you let your tires spin at high speed,
they can explode, and you or others could
be injured. And, the transmission or other
parts of the vehicle can overheat. That
could cause an engine compartment re
or other damage. When you are stuck,
spin the wheels as little as possible. Do
not spin the wheels above 35 mph
(55 km/h) as shown on the speedometer.Notice:Spinning your wheels can destroy
parts of your vehicle as well as the tires. If you
spin the wheels too fast while shifting your
transmission back and forth, you can destroy
your transmission.
For more information about using tire chains on
your vehicle, seeTire Chains on page 504.
Rocking Your Vehicle to Get It Out
First, turn your steering wheel left and right. That
will clear the area around your front wheels. If your
vehicle has the StabiliTrak
®System, turn the
system off by pressing the StabiliTrak®button so
that the STABILITY SYS DISABLED message
and the traction off light are illuminated on the
instrument panel cluster. Then shift back and forth
between REVERSE (R) and a forward gear,
spinning the wheels as little as possible. Release
the accelerator pedal while you shift, and press
lightly on the accelerator pedal when the
transmission is in gear.
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Towing and Road Service Exclusions
Speci cally excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service,
you should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this,
and ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
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