If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the
report for a nominal fee. In some states
with “no fault” insurance laws, a report may
not be necessary. This is especially true
if there are no injuries and both vehicles are
driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM
dealer or a private collision repair facility to
x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
586
Cleaning
Aluminum Wheels.................................... 532
Exterior Lamps/Lenses............................. 531
Fabric/Carpet........................................... 528
Finish Care.............................................. 531
Inside of Your Vehicle.............................. 526
Instrument Panel, Vinyl, and Other Plastic
Surfaces............................................... 529
Leather.................................................... 529
Speaker Covers....................................... 530
Tires........................................................ 533
Underbody Maintenance........................... 534
Washing Your Vehicle.............................. 530
Weatherstrips........................................... 530
Windshield, Backglass, and Wiper
Blades.................................................. 532
Wood Panels........................................... 530
Climate Control System
Dual Automatic......................................... 214
Outlet Adjustment..................................... 222
Rear Air Conditioning and Heating
System, Electronic................................ 223
Collision Damage Repair............................. 583
Comfort Guides, Rear Safety Belt................. 56
Compass..................................................... 158
Content Theft-Deterrent............................... 135Control of a Vehicle..................................... 346
Convenience Net......................................... 180
Coolant
Engine Temperature Gage........................ 236
Heater, Engine......................................... 144
Surge Tank Pressure Cap........................ 448
Cooling System........................................... 451
Cruise Control............................................. 200
Cruise Control Light.................................... 242
Cupholder(s)................................................ 178
Customer Assistance Information
Courtesy Transportation........................... 579
Customer Assistance for Text Telephone
(TTY) Users.......................................... 573
Customer Assistance Offices.................... 574
Customer Satisfaction Procedure.............. 570
GM Mobility Reimbursement Program...... 575
Reporting Safety Defects to General
Motors.................................................. 589
Reporting Safety Defects to the Canadian
Government.......................................... 588
Reporting Safety Defects to the United
States Government............................... 588
Roadside Assistance Program.................. 575
Service Publications Ordering
Information........................................... 589
596
