ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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CHANGING THE TIRES
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
The use of tire sealants is not recommended and may damage
your tires.
Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased
risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1.T-type mini-spare:This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2.Full-size dissimilar spare with label on wheel:This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above,do not:
•Exceed 50 mph (80 km/h)
•Load the vehicle beyond maximum vehicle load rating listed on the
Safety Compliance Label
•Tow a trailer
•Use snow chains on the end of the vehicle with the dissimilar spare
tire
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•Use more than one dissimilar spare tire at a time
•Use commercial car washing equipment
•Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
For vehicles equipped with 4WD, it is not recommended that the vehicle
be operated in 4WD modes with a temporary emergency spare tire. If
4WD operation is necessary, do not operate above speeds of 10 mph (16
km/h) or for distances above 50 miles (80 km).
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
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When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Removing the spare tire and jack
If the 3rd row seat (if equipped) is stowed in the floor, you will need to
unstow it to access the spare tire and jack. Refer toUnstowing the 3rd
row seatin theSeating and Safety Restraintchapter for this
procedure.
1. Remove the carpeted floor panel
located in the rear of the vehicle,
remove the wing nut that secures
the spare tire by turning it
counterclockwise.
2. Lift and remove the spare tire
from the trunk.
3. Remove the second wing nut that
secures the jack retention bracket
by turning it counterclockwise,
remove the jack kit from the
vehicle.
4. Remove the jack and the wrench
from the felt bag. Fold down the
wrench socket to use to loosen the
lug nuts and to operate the jack.
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3. Remove wheel cover (if
equipped) with the lug wrench tip
and loosen each wheel lug nut
one-half turn counterclockwise but
do not remove them until the wheel
is raised off the ground.
4. Put the jack in the jack notch
next to the tire you are changing.
Turn the jack handle clockwise until
the wheel is completely off the
ground.
5. Remove the lug nuts with the lug wrench.
6. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts until the wheel is snug against the
hub. Do not fully tighten the lug nuts until the wheel has been lowered.
7. Lower the wheel by turning the jack handle counterclockwise.
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8. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
9. Install the wheel cover (if
equipped). The wheel cover will
only install if the Ford/Mercury logo
is aligned over the valve stem on the
wheel.
Stowing the tire and jack
1. Fully collapse the jack, fold the
lug wrench socket into the handle
and place the jack and wrench into
the felt bag as shown. Take care to
position the jack as shown to ensure
that the locating holes in the jack
base can be placed on the locating
tabs of the jack mounting bracket in
the spare tire tub.
2. Securely close the wrench
compartment and the jack bag using
the velcro strips.
3. Place the jack kit on the angled bracket in the spare tire tub, using
the locating tabs to position the jack correctly.1
4 3
2 5
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4. Insert the straight end of the jack
retention bracket through the eyelet
of the angled bracket and swing the
retention bracket over the jack. With
the jack in place, place the end of
the retention bracket over the
threaded stud in the trunk floor and
secure it with the plastic wing nut.
If you are stowing the flat tire,
remove the “L”-shaped bolt from the
large wing nut used to secure the
spare tire in the vehicle. With the
3rd row seat in the raised position,
stand the flat tire in the rear of the
vehicle with the tire’s valve stem
facing the rear of the vehicle.
Fasten the flat tire to the vehicle by
inserting the “L”-shaped bolt
through one of the lug bolt holes in
the wheel and turning clockwise into the threaded hole in the vehicle
until the tire is secured.
If you are stowing the temporary spare tire,place the tire over the
jack and secure it with the large wing nut.
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Relays ........................................216
Remote entry system .......100–101
illuminated entry ....................105
locking/unlocking doors .........101
panic alarm .............................102
replacement/additional
transmitters .............................103
replacing the batteries ...........103
Reverse sensing system ...........204
Roadside assistance ..................213
Roof rack .....................................95
S
Safety Belt Maintenance ..........134
Safety belts (see Safety
restraints) ..................126, 130–133
Safety Canopy ...........................151
Safety defects, reporting ..........243
Safety restraints ........126, 130–134
BeltMinder............................136
extension assembly ................134
for adults .........................131–133
for children .....................154–155
Occupant Classification
Sensor ......................................128
safety belt maintenance .........134
warning light and chime ........135
Safety seats for children ..........158
Safety Compliance
Certification Label ....................286
Satellite Radio Information ........27
Seat belts
(see Safety restraints) .............126
Seats ..........................................113
child safety seats ....................158
front seats ...............113–114, 117
heated ............................50, 52, 54memory seat ...................102, 118
second row seats ............119, 122
third row seats ........122, 124–125
SecuriLock passive anti-theft
system ........................................107
Servicing your vehicle ..............252
Setting the clock
AM/FM single CD .....................18
AM/FM/In-dash 6 CD ................23
Spare tire
(see Changing the Tire) ...........225
Spark plugs, specifications ......281,
285
Specification chart,
lubricants ...................................283
Speed control ..............................76
Starting your vehicle ........194–196
jump starting ..........................230
Steering wheel
controls ......................................79
tilting .........................................68
T
Tilt steering wheel ......................68
Tires ...........................169–170, 223
alignment ................................177
care ..........................................173
changing ..................223, 225–226
checking the pressure ............173
inflating ...................................171
label .........................................183
replacing ..................................175
rotating ....................................177
safety practices .......................176
sidewall information ...............178
snow tires and chains ............183
spare tire .................................223
terminology .............................170
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Index
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