
238 OperationMaintenance and servicing
4
ASSYST, the A
ctive S
ervice Syst
em, in-
forms you when the next service is due.
A service that is due is displayed about a
month or 1900 miles (3000 km) in ad-
vance. A message is then displayed while
the vehicle is in motion or the ignition is
switched on.
Service due date display
Vehicles with steering wheel buttons
The following messages may be displayed:
\49
Service A in .. days
\49
Service A in .. miles
(km)
\49
Service A due now
The letters
A or
B indicate the type of ser-
vice that is due.
Warning
G
If handled incorrectly, service products can
constitute a health risk for people and an en-
vironmental hazard.
Always observe relevant guidelines for han-
dling, storing and disposing of service prod-
ucts.
Active Service System (ASSYST)*!
CAUTION
Periods when the battery is disconnect-
ed will not be recorded by ASSYST. To
make sure that you have the vehicle
serviced at the correct time, you should
therefore subtract periods when the
battery is disconnected from the days
shown.
The service indicator does not provide
information about the engine oil level.
The service indicator should not, there-
fore, be confused with theP engine
oil level display.
iThe service due date is displayed in
days or kilometers, depending on the
total distance driven.
The time between the individual service
due dates depends on your style of
driving. You can increase this by:
\4driving with care and at a moderate
engine speed
\4avoiding short journeys where the
engine does not reach the operat-
ing temperature

241 Operation
Cleaning and care of the vehicle
4
\3 Cleaning and care of the vehicleRegular and proper care will help to main-
tain the value of your vehicle. The best way
to protect your vehicle from harmful envi-
ronmental influences is to wash it and use
protective treatments regularly.
Scratches, corrosive deposits, areas af-
fected by corrosion and damage caused by
neglect or inadequate care cannot always
be completely remedied. In such cases,
visit an authorized Sprinter Dealer.Repair damage caused by loose chippings
and remove the following substances im-
mediately:
\4Insect remains
\4Bird droppings
\4Tree resin
\4Oils and grease
\4Fuel
\4Tar stains
Wash the vehicle more frequently in winter
to remove salt residue.
iIt is recommended that you use Mopar
care products. These have been spe-
cially adapted to Sprinter vehicles and
are state of the art. Mopar care prod-
ucts are available from any authorized
Sprinter Dealer.
Warning
G
Always follow the instructions for using the
care products.
Always keep care products sealed and out
of the reach of children.
Do not use fuel as a cleaning agent. Fuel is
flammable and constitutes a health hazard.
Environmental note
H
Only clean the vehicle in a suitable place for
washing vehicles. Dispose of empty contain-
ers and used cleaning materials in an envi-
ronmentally responsible manner.iIf you need to clean the areas towards
the top of the vehicle, always use
\4suitable ladders
\4secure steps!
CAUTION
Under no circumstances should you af-
fix unsuitable stickers, films, magnets
or similar to painted surfaces. You
could otherwise damage the paint-
work.

245 Operation
Cleaning and care of the vehicle
4
\1Clean the camera lens 1 using water
and a soft cloth only.
Be careful not to apply wax to the camera
lens 1 when waxing the vehicle. If neces-
sary, remove the wax using shampoo with
plenty of water.!
Do not use dry, coarse or hard cloths
and aggressive cleaning agents. Do not
scrub or use high pressure. You will other-
wise scratch or damage the lens or the ca-
mera.
If you clean the vehicle with a high-pressu-
re cleaner or steam cleaner, maintain a mi-
nimum distance of 1.6 ft (50 cm) to the
rear view camera. To prevent damage, do
not aim directly at the rear view camera or
at the microphone openings on the under-
side of the rear view camera.
Plastic trimsLight soiling
\1Wipe plastic parts with a damp, lint-
free cloth (e.g. a micro-fiber cloth).
Heavy soiling
\1Wipe plastic parts with a damp, lint-
free cloth (e.g. a micro-fiber cloth). Dashboard and padded boss of the
steering wheel
\1Moisten a clean and lint-free cloth with
water and clean the plastic parts and
the dashboard.
\1Use a mild soap solution for particularly
stubborn dirt.!
CAUTION
Do not use dry, coarse or hard cloths
and do not scrub. You will otherwise
scratch or damage the surfaces.
!
CAUTION
Use a low-foaming grease solvent (e.g.
washing-up liquid) diluted in water as a
cleaning agent.
The surface color may temporarily
change shade during cleaning. Simply
wait for the surface to dry.
!
CAUTION
Use a solvent-free and non-caustic
cleaning agent. The manufacturer
recommends that you use a
Mercedes-Benz product.
The surface color may temporarily
change shade during cleaning. Simply
wait for the surface to dry.
Warning
G
Do not use cleaners or cockpit care sprays
containing solvents to clean the dashboard
or the padded boss of the steering wheel.
Cleaners containing solvents can make the
surface porous, which could lead to serious
injuries if plastic parts were to come loose
when an airbag is triggered.

256 Practical hintsWhat to do if ...
5
Automatic transmissionWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The transmission no longer changes gear
correctly.
The transmission is losing oil.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
The acceleration ability is deteriorating.
The transmission does not shift.
The transmission is in emergency mode.
It is only possible to shift into second gear or
reverse gear.
\1Stop the vehicle.
\1Move the selector lever to positionP.
\1Switch off the engine.
\1Wait at least 10 seconds before re-
starting the engine.
\1Move the selector lever to positionD
or R.
\1In positionD, the transmission shifts
into second gear; in positionR, the
transmission shifts into the reverse
gear.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.

274 Practical hintsWhat to do if ...
5
:
The yellow engine oil level warning
lamp flashes after the engine is
started or while the vehicle is in
motion.
The engine oil level has dropped to the min-
imum level. If the engine oil level falls any
further, the indicator lamp will light up con-
tinuously.
\1Check the engine oil level and add en-
gine oil at the nearest refueling sta-
tion (\2page 190).
\1If there is visible oil loss from the
engine, have the fault rectified imme-
diately at an authorized Sprinter Deal-
er.
:
The yellow engine oil level warning
lamp lights up, the
-2.0 l
engine
oil level message appears in the
display and the warning buzzer
sounds after the engine is started
or while the vehicle is in motion.
There is insufficient or no oil in the engine.
There is a risk of engine damage.
\1Stop your vehicle as soon as it is safe
to do so.
\1Switch off the engine.
\1Check the engine oil level using the
dipstick (\2page 190).
\1If the oil level is correct, have the mal-
function rectified immediately at an
authorized Sprinter Dealer.
\1If there is insufficient or no oil in the
engine, have the vehicle towed to an
authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions

275 Practical hints
What to do if ...
5
:
The yellow engine oil level warning
lamp lights up, the
HI
engine oil
level message appears in the dis-
play and the warning buzzer
sounds after the engine is started
or while the vehicle is in motion.
The engine oil level has exceeded the maxi-
mum level.
\1Check the engine oil level and have
any excess oil siphoned off at the
nearest refueling station
(\2page 190).
The engine or the catalytic converter
could be damaged.
\1If the oil level is correct, have the mal-
function rectified as soon as possible
at an authorized Sprinter Dealer.
:
The yellow engine oil level warning
lamp lights up repeatedly while
the vehicle is in motion.
The engine oil level indicator is malfunction-
ing.
\1Have the vehicle checked immediate-
ly at an authorized Sprinter Dealer.
/
The yellow coolant level warning
lamp lights up while the engine is
running.
The coolant level is too low.
Never run the engine if the coolant level is
too low.
The engine could overheat and be dam-
aged.
\1Stop at the earliest opportunity.
\1Switch off the engine to cool down.
\1Check the coolant level and add cool-
ant as necessary (\2page 191).
\1If you are having to add coolant fre-
quently, have the cooling system
checked at an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions

282 Practical hintsDisplay messages
5
Display messages
Possible cause / result
Possible solution
N
There is insufficient or no oil in the engine.
There is a risk of engine damage.
\1Stop your vehicle as soon as it is safe
to do so.
\1Switch off the engine.
\1Check the engine oil level using the
dipstick (\2page 189).
\1If the oil level is correct, have the
malfunction rectified immediately at
an authorized Sprinter Dealer.
\1If there is insufficient or no oil in the
engine, have the vehicle towed to an
authorized Sprinter Dealer.
NOThe message is displayed for 30 seconds.TPMSThe message is also displayed after
30 seconds.
The TPMS is malfunctioning.
\1Have the TPMS checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
The tire pressure monitor is not receiving
signals from one or more wheels because:
\4a wheel was replaced with the spare
wheel, which is not equipped with a
wheel electronics unit
\4the maximum temperature in one of the
wheel electronics units has been ex-
ceeded
\4one of the wheel electronics units is mal-
functioning
\1Have wheels with wheel electronics
units mounted at an authorized
Sprinter Dealer.

296 Practical hintsDisplay messages
5
N
Engine oil level
Stop, turn engine
off
There is insufficient or no oil in the en-
gine. There is a risk of engine damage.
\1Stop your vehicle as soon as it is safe to
do so.
\1Switch off the engine.
\1Check the engine oil level using the dip-
stick (\2page 189).
\1If the oil level is correct, have the mal-
function rectified immediately at an au-
thorized Sprinter Dealer.
\1If there is insufficient or no oil in the en-
gine, have the vehicle towed to an autho-
rized Sprinter Dealer.
Engine oil level
Check
oil level
The engine oil level has dropped to a crit-
ical level.
\1Check the engine oil level (\2page 188)
and add oil as necessary.
\1Have the engine checked for possible
leaks if you are having to add engine oil
more frequently than normal.
Engine oil
Add
1.0 quart(Canada:
liter
)
The engine oil level is too low.
\1Check the engine oil level (\2page 189)
the next time you refuel and add oil if
necessary.
Display symbol
Display message
Possible cause / result
Possible solution