SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
374 IF YOU NEED CONSUMER ASSISTANCE
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
376 IF YOU NEED CONSUMER ASSISTANCE
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect, which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
IF YOU NEED CONSUMER ASSISTANCE 377
9
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
CallTollFreeat:
•
1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
VisitusontheWorldWideWebat:
•
www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
378 IF YOU NEED CONSUMER ASSISTANCE
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel than the minimum required by law.
IF YOU NEED CONSUMER ASSISTANCE 379
9
Cargo Management System............... 122
Cargo Organizer...................... 127
Rollaway Tonneau Cover............... 125
Tri-Fold Load Floor.................... 123
Waterproof Liner..................... 127
Cargo Tie-Downs....................... 128
Cassette Tape and Player Maintenance....... 189
Catalytic Converter..................... 315
CD (Compact Disc) Player.............161,167
Cellular Phone.......................... 70
Chains, Tire........................... 252
Changing A Flat Tire.................... 286
Chart, Tire Sizing....................... 237
Check Engine Light (Malfunction Indicator
Light) ............................... 307
Child Restraint................. 51,52,53,55,56
Child Restraint Tether Anchors........... 54,55
Child Safety Locks....................... 25
Clean Air Gasoline...................... 262
Cleaning
Wheels............................. 334
Climate Control........................ 191
Clock ..........................162,168,179Compact Disc (CD) Maintenance........... 190
Compact Spare Tire..................... 247
Compass............................. 153
Compass Calibration.................... 153
Compass Variance...................... 153
Computer, Trip/Travel................... 150
Console.............................. 122
Console, Floor......................... 122
Console, Overhead...................... 109
Contract, Service....................... 376
Coolant Pressure Cap (Radiator Cap)........ 324
Cooling System........................ 322
Adding Coolant (Antifreeze)............. 323
Coolant Capacity..................... 350
Coolant Level.....................322,325
Disposal of Used Coolant............... 325
Drain, Flush, and Refill................. 322
Inspection........................... 325
Points to Remember................... 326
Pressure Cap........................ 324
Radiator Cap........................ 324
Selection of Coolant (Antifreeze)....323,350,351
Cruise Control (Speed Control)............. 106
384 INDEX
CruiseLight ........................... 140
CupHolder ........................121,336
Customer Assistance.................... 374
Data Recorder, Event..................... 49
Daytime Running Lights.................. 98
Dealer Service......................... 308
Defroster, Rear Window.................. 202
Defroster, Windshield............... 61,192,197
Delay (Intermittent) Wipers............102,201
Diagnostic System, Onboard............... 306
Dimmer Switch, Headlight................. 99
Disposal
Antifreeze (Engine Coolant)............. 325
Door Locks............................ 22
Door Locks, Automatic................... 24
Door Opener, Garage.................... 110
DriveBelts ............................ 314
Driving
On Slippery Surfaces.................. 224
DVD Player (Video Entertainment System).... 183
Electric Remote Mirrors................... 69Electrical Power Outlets.................. 118
Electronic Speed Control (Cruise Control)..... 106
Electronic Stability Program (ESP).......... 233
Electronic Throttle Control Warning Light..... 141
Electronic Vehicle Information Center (EVIC) . . 148
Emergency, In Case of
Freeing Vehicle When Stuck............. 297
Hazard Warning Flasher................ 284
Jacking............................. 286
Jump Starting........................ 294
Overheating......................... 284
Towing ............................. 298
Emission Control System Maintenance....307,354
Engine.........................303,304,305
Air Cleaner.......................... 314
Block Heater......................... 211
Break-In Recommendations............... 59
Checking Oil Level.................309,310
Compartment..................303,304,305
Coolant (Antifreeze)................322,351
Cooling ............................ 322
Exhaust Gas Caution.............. 32,60,264
FailstoStart ......................... 209
INDEX 385
10
Hood............................... 95
Lead Free Gasoline...................... 261
LifeofTires ........................... 250
Liftgate ............................... 31
Liftgate Window Wiper/Washer............ 201
Lights .............................. 61,96
Airbag....................... 46,49,61,142
Anti-Lock........................147,228
Automatic Headlights................... 96
Brake Assist Warning.................. 235
Brake Warning....................144,226
Bulb Replacement..................... 344
Courtesy/Reading.................100,109
Cruise ............................. 140
Daytime Running...................... 98
Dimmer Switch, Headlight............... 99
Electronic Stability Program (ESP)
Indicator ..........................233,235
Electronic Throttle Control Warning....... 141
Engine Temperature Warning............ 142
Fog ............................. 98,144
Hazard Warning Flasher................ 284
Headlight Switch...................... 96Headlights........................... 96
Headlights On With Wipers........... 97,103
High Beam........................ 99,143
High Beam Indicator................... 143
IlluminatedEntry ...................... 17
Instrument Cluster.................. 96,140
Interior ..........................100,109
License............................. 349
Lights On Reminder.................... 98
Low Fuel........................... 147
LowTire ............................ 145
Malfunction Indicator (Check Engine)...... 147
Oil Pressure......................... 143
Passing............................. 99
Reading............................ 109
Seat Belt Reminder.................... 143
Service..........................344,345
Service Engine Soon (Malfunction Indicator) . 147
Tire Pressure Monitoring (TPMS).......145,254
Traction Control...................... 235
Turn Signal........................ 99,142
Voltage ............................. 140
Warning (Instrument Cluster Description) . . . 140
INDEX 389
10