Page 371 of 400

technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 371
9
Page 374 of 400

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
374 IF YOU NEED CONSUMER ASSISTANCE
Page 380 of 400

Catalytic Converter...................... 302
CD (Compact Disc) Player...............146,154
Cellular Phone.......................... 175
Center High Mounted Stop Light............ 341
Center Seat Storage Compartment............ 122
Certification Label....................... 247
Changing A Flat Tire..................... 273
Charging.............................. 283
Chart, Tire Sizing........................ 219
Child Restraint........................ 58,59
Child Restraint Tether Anchors............. 61,66
Child Restraint with Automatic Belts........... 40
Child Seat.............................. 63
Circuit Breakers......................... 327
Cleaning
Wheels............................. 325
Climate Control......................... 175
Clock ...........................143,148,156
Compact Disc (CD) Maintenance............. 173Compact Spare Tire...................... 230
Compass.............................. 107
Compass Calibration..................... 107
Compass Variance....................... 108
Computer, Trip/Travel.................... 104
Console, Floor.......................... 121
Console, Overhead....................... 103
Contract, Service........................ 372
Coolant Pressure Cap (Radiator Cap).......... 312
Cooling System......................... 310
Adding Coolant (Antifreeze).............. 312
Coolant Capacity...................... 345
Coolant Level......................310,313
Disposal of Used Coolant................ 313
Drain, Flush, and Refill.................. 311
Inspection........................... 313
Points to Remember.................... 314
Pressure Cap......................... 312
Radiator Cap......................... 312
380 INDEX
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