SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
362 IF YOU NEED CONSUMER ASSISTANCE
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at:
•
1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•
www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
366 IF YOU NEED CONSUMER ASSISTANCE
ABS (Anti-Lock Brake System)............. 214
Adding Engine Coolant (Antifreeze)......... 310
Adding Fuel.......................... 254
Adding Washer Fluid.................102,307
Adjustable Pedals....................... 104
Air Cleaner, Engine (Engine Air Cleaner Filter).... 300
Air Conditioner Maintenance.............. 304
Air Conditioning....................180,182
Air Conditioning Controls................ 180
Air Conditioning Filter................188,305
Air Conditioning, Operating Tips........... 189
Air Conditioning Refrigerant...........304,305
Air Conditioning System...........180,182,304
Air Pressure, Tires...................135,233
Airbag................................ 42
Airbag Deployment....................45,47
Airbag Light....................46,49,61,131
Airbag Maintenance...................... 49
Airbag, Side........................... 47
Airbag, Window (Side Curtain)...........42,47
Alarm (Security Alarm).................. 135
Alarm System (Security Alarm)............. 15
Alignment and Balance.................. 239All Wheel Drive (AWD)............... 211,317
Alterations/Modifications, Vehicle............ 7
Antenna, Satellite Radio.................. 176
Antifreeze (Engine Coolant).........309,310,337
Disposal............................ 311
Anti-Lock Brake System (ABS)............. 214
Anti-Lock Warning Light..............136,216
Anti-Theft Security Alarm (Theft Alarm)...... 15
Anti-Theft System...................... 135
Appearance Care....................... 318
Auto Down Power Windows............... 29
Auto Up Power Windows................. 29
Automatic Dimming Mirror................ 66
Automatic Door Locks..................24,25
Automatic Headlights.................... 96
Automatic Temperature Control (ATC)....... 182
Automatic Transaxle
Special Additives..................... 317
Automatic Transmission.........200,205,316,317
Adding Fluid.....................317,339
Autostick........................... 209
Fluid and Filter Changes................ 317
Fluid Change........................ 317
370 INDEX
Fluid Level Check..................... 316
Fluid Type.......................... 339
Gear Ranges......................... 201
Shifting..........................200,205
Special Additives..................... 317
Torque Converter..................... 204
Automatic Transmission Limp Home Mode . . . 204
Autostick..........................207,209
Ball Joints............................ 306
Battery............................... 303
Emergency Starting.................... 282
Jump Starting........................ 282
Keyless Transmitter Replacement (RKE)..... 21
Location.........................282,303
Bearings.............................. 318
Belts, Drive........................... 300
Belts, Seat............................. 34
Body Mechanism Lubrication.............. 306
B-Pillar Location....................... 228
Brake Assist System..................... 220
Brake, Parking......................... 213
Brake System.......................214,313Anti-Lock (ABS)...................... 214
Fluid Check......................315,339
Hoses.............................. 314
Master Cylinder...................... 315
Parking............................ 213
Warning Light....................133,214
Brakes............................... 214
Brake/Transmission Interlock.............. 200
Break-In Recommendations, New Vehicle...... 59
Bulb Replacement...................... 331
Bulbs, Light........................... 330
Calibration, Compass.................... 142
Capacities, Fluid....................... 337
Caps, Filler
Fuel............................... 254
Oil (Engine)......................... 298
Radiator (Coolant Pressure).............. 310
Car Washes........................... 319
Carbon Monoxide Warning.............60,253
Cassette Tape and Player Maintenance....... 178
Catalytic Converter..................... 301
CD (Compact Disc) Player.............150,157
INDEX 371
10
Cellular Phone.......................... 69
Chains, Tire........................... 240
Changing A Flat Tire.................... 274
Chart, Tire Sizing....................... 225
Check Engine Light
(Malfunction Indicator Light).............. 293
Child Restraint.................51,52,53,55,57
Child Restraint Tether Anchors...........54,55
Child Safety Locks....................... 26
Clean Air Gasoline...................... 251
Cleaning
Wheels............................. 320
Climate Control........................ 180
Clock..........................152,158,169
Compact Disc (CD) Maintenance........... 179
Compact Spare Tire..................... 235
Compass............................. 142
Compass Calibration.................... 142
Compass Variance...................... 143
Computer, Trip/Travel................... 140
Console.............................. 120
Console, Floor......................... 120
Console, Overhead...................... 108Contract, Service....................... 364
Coolant Pressure Cap (Radiator Cap)........ 310
Cooling System........................ 308
Adding Coolant (Antifreeze)............. 310
Coolant Capacity..................... 337
Coolant Level.....................308,311
Disposal of Used Coolant............... 311
Drain, Flush, and Refill................. 309
Inspection........................... 311
Points to Remember................... 312
Pressure Cap........................ 310
Radiator Cap........................ 310
Selection of Coolant (Antifreeze)....309,337,338
Cruise Control (Speed Control)............. 105
Cruise Light........................... 129
Cup Holder........................ 119,322
Customer Assistance.................... 362
Data Recorder, Event..................... 49
Daytime Running Lights.................. 97
Dealer Service......................... 294
Defroster, Rear Window.................. 190
Defroster, Windshield...............61,181,186
372 INDEX
Delay (Intermittent) Wipers............... 101
Diagnostic System, Onboard............... 292
Dimmer Switch, Headlight................. 98
Disposal
Antifreeze (Engine Coolant)............. 311
Door Locks............................ 23
Door Locks, Automatic................... 24
Door Opener, Garage.................... 109
Drive Belts............................ 300
Driving
On Slippery Surfaces.................. 212
DVD Player (Video Entertainment System).... 172
Electric Remote Mirrors................... 68
Electrical Power Outlets.................. 117
Electronic Speed Control (Cruise Control)..... 105
Electronic Stability Program (ESP).......... 221
Electronic Throttle Control Warning Light..... 130
Electronic Vehicle Information Center (EVIC)..... 137
Emergency, In Case of
Freeing Vehicle When Stuck............. 284
Hazard Warning Flasher................ 272
Jacking............................. 274Jump Starting........................ 282
Overheating......................... 272
Towing............................. 285
Emission Control System Maintenance....293,342
Engine.........................289,290,291
Air Cleaner.......................... 300
Block Heater......................... 197
Break-In Recommendations............... 59
Checking Oil Level.................295,296
Compartment..................289,290,291
Coolant (Antifreeze)................308,338
Cooling............................ 308
Exhaust Gas Caution................60,253
Fails to Start......................... 195
Flooded, Starting..................... 195
Fuel Requirements.................250,337
Oil ..........................295,337,338
Oil Change Interval................... 297
Oil Filler Cap........................ 298
Oil Selection......................297,337
Oil Synthetic......................... 299
Overheating......................... 272
Temperature Gauge................... 130
INDEX 373
10
Lower Anchors and Tether for
CHildren (LATCH)....................54,55
Lubrication, Body....................... 306
Lumbar Support........................ 90
Maintenance Free Battery................. 303
Maintenance Procedures.................. 295
Maintenance Schedule................... 342
Schedule “A”........................ 355
Schedule “B”........................ 345
Malfunction Indicator Light (Check Engine). . . 136,293
Manual, Service........................ 365
Methanol............................. 251
Mini-Trip Computer..................... 140
Mirrors............................... 66
Automatic Dimming.................... 66
Electric Remote....................... 68
Exterior Folding....................... 67
Heated.............................. 68
Outside............................. 67
Rearview............................ 66
Vanity.............................. 68
Modifications/Alterations, Vehicle............ 7Monitor, Tire Pressure System............. 242
Mopar Parts........................294,364
MTBE/ETBE.......................... 251
Multi-Displacement Engine System.......... 218
Multi-Function Control Lever............... 98
Navigation Radio....................... 168
Navigation System...................... 168
New Vehicle Break-In Period............... 59
Occupant Restraints...................... 33
Octane Rating, Gasoline (Fuel)............. 250
Odometer............................ 129
Trip ............................... 129
Oil, Engine.........................295,338
Capacity............................ 337
Change Interval...................... 297
Checking........................295,296
Dipstick.........................295,296
Disposal............................ 299
Filter...........................300,338
Filter Disposal....................... 299
Identification Logo.................... 298
378 INDEX
Radio Operation..................150,157,180
Radio Remote Controls.................. 176
Radio, Satellite......................169,173
Radio (Sound Systems)................150,157
Rear Seat, Folding....................... 93
Rear Window Defroster.................. 190
Rear Window Features................... 190
Rearview Mirrors........................ 66
Reclining Front Seats..................... 90
Recorder, Event Data..................... 49
Recreational Towing..................... 270
Reformulated Gasoline................... 251
Refrigerant............................ 305
Reminder, Seat Belt...................... 39
Remote Keyless Entry (RKE)............... 17
Remote Sound System (Radio) Controls...... 176
Remote Trunk Release.................... 32
Replacement Parts...................... 294
Replacement Tires...................... 238
Reporting Safety Defects................. 365
Restraint, Head......................... 91
Restraints, Child........................ 51
Restraints, Occupant..................... 33Rocking Vehicle When Stuck.............. 284
Rotation, Tires......................... 241
Safety Checks Inside Vehicle............... 61
Safety Checks Outside Vehicle.............. 61
Safety Defects, Reporting................. 365
Safety Information, Tire.................. 224
Safety Tips............................. 59
Satellite Radio......................169,173
Satellite Radio Antenna.................. 176
Schedule, Maintenance................... 342
Seat Belt Maintenance................... 322
Seat Belt Reminder...................... 39
Seat Belts............................33,34
Adjustable Upper Shoulder Anchorage...... 38
And Pregnant Women.................. 41
Child Restraint.................51,52,53,57
Extender............................ 41
Front Seat.........................34,35
Operating Instructions.................. 35
Pretensioners......................... 39
Rear Seat............................ 34
Reminder........................... 133
380 INDEX