2007 CHRYSLER PACIFICA service

technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 439
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Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
440 IF YOU NEED CONSUMER ASSISTANCE

WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPAR PARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect, which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 441
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PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
442 IF YOU NEED CONSUMER ASSISTANCE

Call Toll Free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
IF YOU NEED CONSUMER ASSISTANCE 443
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Radiator (Coolant Pressure)............... 386
Car Washes............................ 397
Carbon Monoxide Warning................. 321
Cargo Area Cover....................... 167
Cargo Compartment
Luggage Carrier....................... 169
Cargo Tie-Downs........................ 168
Cassette Tape and Player Maintenance......... 239
Catalytic Converter...................... 375
Caution, Exhaust Gas...................79,382
CD (Compact Disc) Changer..........208,218,221
CD (Compact Disc) Player......202,206,212,216,221
CD (Compact Disc) Player Maintenance........ 240
Cellular Phone........................91,240
Chains, Tire............................ 306
Changing A Flat Tire..................... 346
Chart, Tire Sizing........................ 290
Check Engine Light (Malfunction
Indicator Light)......................185,367Child Restraint........................67,69
Child Restraint Tether Anchors.............71,74
Child Safety Locks........................ 31
Child Seat.............................. 76
Clean Air Gasoline....................... 318
Cleaning
Wheels............................. 398
Climate Control......................... 240
Clock.............................199,200
Compact Disc (CD) Maintenance............. 240
Compact Spare Tire...................... 301
Compass.............................. 197
Compass Calibration..................... 197
Compass Variance....................... 198
Computer, Trip/Travel.................... 199
Console.............................. 166
Console, Floor.......................... 166
Console, Overhead....................... 153
Contract, Service........................ 440
448 INDEX

Coolant Pressure Cap (Radiator Cap).......... 386
Cooling System......................... 383
Adding Coolant (Antifreeze).............. 385
Coolant Capacity...................... 411
Coolant Level......................384,387
Disposal of Used Coolant................ 386
Drain, Flush, and Refill.................. 384
Inspection........................... 387
Points to Remember.................... 387
Pressure Cap......................... 386
Radiator Cap......................... 386
Selection of Coolant (Antifreeze)......384,411,412
Cruise Control (Speed Control).............. 150
Cruise Light........................... 185
Cup Holder.........................165,401
Customer Assistance..................... 438
Data Recorder, Event...................... 65
Dealer Service.......................... 369Defroster, Rear Window................... 259
Defroster, Windshield................80,246,255
Delay (Intermittent) Wipers................. 139
Diagnostic System, Onboard................ 366
Digital Video Disc (DVD) Player............. 221
Dimmer Switch, Headlight................. 138
Dipsticks
Automatic Transmission................. 393
Oil (Engine).......................... 369
Disabled Vehicle Towing................... 357
Disposal
Antifreeze (Engine Coolant)............... 386
Engine Oil........................... 373
Door Ajar Light......................... 189
Door Locks............................. 27
Door Locks, Automatic.................... 28
Door Opener, Garage..................... 154
Drive Belts............................ 374
Drive Shaft Universal Joints................ 380
INDEX 449
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Exhaust System......................... 382
Extender, Seat Belt........................ 49
Exterior Folding Mirrors................... 89
Filters
Air Cleaner.......................... 374
Air Conditioning....................259,379
Automatic Transaxle.................... 394
Engine Oil........................374,412
Engine Oil Disposal.................... 373
Flashers
Hazard Warning....................... 344
Turn Signal.....................181,408,409
Flexible Fuel Vehicles
Cruising Range........................ 326
Engine Oil........................... 325
Fuel Requirements..................... 324
Maintenance.......................... 326
Replacement Parts..................... 326Starting............................. 325
Flooded Engine Starting................... 268
Floor Console.......................... 166
Fluid Capacities......................... 411
Fluid Leaks............................. 81
Fluid Level Checks
Automatic Transmission................. 393
Brake............................390,413
Power Steering.....................379,413
Fluids................................ 412
Fluids, Lubricants and Genuine Parts.......... 412
Fog Light Service........................ 409
Fog Lights.......................137,186,409
Folding Rear Seat........................ 124
Freeing A Stuck Vehicle................... 356
Fuel................................. 318
Adding............................. 321
Additives............................ 320
Clean Air............................ 318
INDEX 451
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