
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number.
Odometer reading, Vehicle Identi cation
Number (VIN), and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. U.S. customers call
Chevrolet Roadside Assistance:1-800-CHEV-USA
(1-800-243-8872), text telephone (TTY) users,
call1-888-889-2438, Canadian customers
call1-800-268-6800.
Chevrolet and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without noti cation.
Towing and Road Service Exclusions
Speci cally excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
546

If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
dealer/retailer or a private collision repair
facility to x the damage, make sure you are
comfortable with them. Remember, you
will have to feel comfortable with their work for
a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
551

Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled
parts will not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts. Remember if your vehicle is
leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
If another party’s insurance company is paying
for the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as youhave no contractual limits with that company. In
such cases, you can have control of the repair and
parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.
552

Rear Windshield Washer/Wiper.................... 176
Rearview Mirror, Automatic Dimming
with Compass.......................................... 138
Rearview Mirror, Automatic Dimming with
Compass and Temperature Display.......... 140
Rearview Mirror, Automatic Dimming with
OnStar
®and Compass............................. 133
Rearview Mirror, Automatic Dimming with
OnStar
®, Compass and Temperature
Display..................................................... 135
Rearview Mirror with OnStar
®...................... 132
Rearview Mirrors......................................... 132
Reclining Seatbacks...................................... 14
Recommended Fluids and Lubricants.......... 529
Recovery Hooks.......................................... 355
Recreational Vehicle Towing........................ 362
Reduced Engine Power Light...................... 217
Remote Keyless Entry (RKE) System............ 95
Remote Keyless Entry (RKE) System,
Operation................................................... 96
Removing the Flat Tire and Installing
the Spare Tire.......................................... 479
Removing the Spare Tire and Tools............ 476
Replacement Bulbs..................................... 444
Reporting Safety Defects
Canadian Government............................. 553
General Motors........................................ 553Reporting Safety Defects (cont.)
United States Government....................... 552
Restraint System Check
Checking the Restraint Systems................. 88
Replacing Restraint System Parts
After a Crash......................................... 89
Retained Accessory Power (RAP)................ 113
Right Front Passenger Position, Safety
Belts.......................................................... 34
Roadside
Assistance Program................................. 544
Rocking Your Vehicle to Get it Out.............. 354
Routing, Engine Drive Belt.......................... 533
Running the Engine While Parked............... 131
S
Safety Belt
Passenger Reminder Light....................... 202
Pretensioners............................................. 40
Reminder Light........................................ 201
Safety Belts
Care of.................................................... 495
Driver Position........................................... 25
How to Wear Safety Belts Properly............ 25
Questions and Answers About
Safety Belts............................................ 24
Rear Safety Belt Comfort Guides............... 37
570

Towing
Recreational Vehicle................................. 362
Towing a Trailer....................................... 368
Your Vehicle............................................. 362
Traction
StabiliTrak
®System................................. 313
Transmission
Fluid, Automatic....................................... 411
Transmission Operation, Automatic.............. 117
Trip Odometer............................................. 200
Turn and Lane-Change Signals................... 174
Turn Signal/Multifunction Lever.................... 173
U
Understanding Radio Reception................... 301
Uniform Tire Quality Grading....................... 469
Universal Home Remote System................. 150
Operation........................................150, 154
System Identi cation................................ 149
V
Vehicle
Control..................................................... 310
Damage Warnings....................................... 5
Loading.................................................... 356
Symbols...................................................... 5
Vehicle Customization, DIC......................... 231
Vehicle Data Recording and Privacy............ 555
Vehicle Identi cation
Number (VIN).......................................... 501
Service Parts Identi cation Label.............. 501
Ventilation Adjustment.................................. 195
Visors.......................................................... 108
Voltmeter Gage........................................... 207
W
Warning Lights, Gages and Indicators......... 198
Warnings
DIC Warnings and Messages................... 224
Hazard Warning Flashers......................... 172
Other Warning Devices............................ 172
Safety and Symbols..................................... 4
Vehicle Damage.......................................... 5
573