Customer Assistance and Information....... 452
Customer Satisfaction Procedure............... 452
Online Owner Center................................. 455
Customer Assistance for Text
Telephone (TTY) Users.......................... 456
Customer Assistance Offices..................... 456
GM Mobility Reimbursement Program........ 457
Roadside Assistance Program................... 458
Courtesy Transportation............................. 461
Collision Damage Repair........................... 463
Reporting Safety Defects............................ 467
Reporting Safety Defects to the
United States Government..................... 467
Reporting Safety Defects to the
Canadian Government............................ 467Reporting Safety Defects to
General Motors...................................... 468
Service Publications Ordering
Information............................................. 468
Vehicle Data Recording and Privacy......... 470
Event Data Recorders............................... 470
OnStar...................................................... 471
Navigation System..................................... 471
Radio Frequency Identi cation (RFID)........ 471
Section 7 Customer Assistance Information
451