Customer Assistance and Information....... 460
Customer Satisfaction Procedure............... 460
Online Owner Center................................. 463
Customer Assistance for Text
Telephone (TTY) Users.......................... 464
Customer Assistance Offices..................... 464
GM Mobility Reimbursement Program........ 465
Roadside Assistance Program................... 466
Courtesy Transportation............................. 469
Collision Damage Repair........................... 471Reporting Safety Defects............................ 475
Reporting Safety Defects to the
United States Government..................... 475
Reporting Safety Defects to the
Canadian Government............................ 475
Reporting Safety Defects to
General Motors...................................... 476
Service Publications Ordering
Information............................................. 476
Vehicle Data Recording and Privacy......... 478
Event Data Recorders............................... 479
OnStar...................................................... 480
Navigation System..................................... 480
Radio Frequency Identi cation (RFID)........ 480
Section 7 Customer Assistance Information
459
