2007 CHEVROLET COBALT Owners Manual

Engine Drive Belt Routing
Belt routing for air conditioning option shown.
Dotted line shows routing for vehicles without air
conditioning option.
2.2L L4 and 2.4L L4 Engines
2.0L L4 Supercharged Engine
409

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 394. Any additional information fromOwner Checks and Services on page 402can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
410

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
411

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
412

Customer Assistance and Information....... 414
Customer Satisfaction Procedure............... 414
Online Owner Center................................. 417
Customer Assistance for
Text Telephone (TTY) Users.................. 418
Customer Assistance Offices..................... 418
GM Mobility Reimbursement Program........ 419
Roadside Assistance Program................... 420
Courtesy Transportation............................. 423
Collision Damage Repair........................... 425Reporting Safety Defects............................ 429
Reporting Safety Defects to the
United States Government..................... 429
Reporting Safety Defects to the
Canadian Government............................ 429
Reporting Safety Defects to
General Motors...................................... 430
Service Publications Ordering Information ... 430
Vehicle Data Recording and Privacy......... 432
Event Data Recorders............................... 433
OnStar...................................................... 434
Navigation System..................................... 434
Radio Frequency Identication (RFID)........ 434
Section 7 Customer Assistance Information
413

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or
service departments. Sometimes, however,
despite the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or
parts manager, contact the owner of the dealership
or the general manager.STEP TWO:If after contacting a member
of dealership management, it appears your
concern cannot be resolved by the dealership
without further help, in the U.S., contact the
Chevrolet Customer Assistance Center by
calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
414

STEP THREE — U.S. Owners:Both
General Motors and your dealer are committed
to making sure you are completely satised with
your new vehicle. However, if you continue to
remain unsatised after following the procedure
outlined in Steps 1 and 2, you should le with the
Better Business Bureau (BBB) Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of
the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage, and other factors. General Motors
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
415

STEP THREE — Canadian Owners:In the
event that you do not feel your concerns have
been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited wants you to be aware of its
participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims.
The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you le your
complaint to the nal decision, should be completed
in about 70 days. We believe our impartial program
offers advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
416