2007 CHEVROLET COBALT service

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
412

Customer Assistance and Information....... 414
Customer Satisfaction Procedure............... 414
Online Owner Center................................. 417
Customer Assistance for
Text Telephone (TTY) Users.................. 418
Customer Assistance Offices..................... 418
GM Mobility Reimbursement Program........ 419
Roadside Assistance Program................... 420
Courtesy Transportation............................. 423
Collision Damage Repair........................... 425Reporting Safety Defects............................ 429
Reporting Safety Defects to the
United States Government..................... 429
Reporting Safety Defects to the
Canadian Government............................ 429
Reporting Safety Defects to
General Motors...................................... 430
Service Publications Ordering Information ... 430
Vehicle Data Recording and Privacy......... 432
Event Data Recorders............................... 433
OnStar...................................................... 434
Navigation System..................................... 434
Radio Frequency Identication (RFID)........ 434
Section 7 Customer Assistance Information
413

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or
service departments. Sometimes, however,
despite the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or
parts manager, contact the owner of the dealership
or the general manager.STEP TWO:If after contacting a member
of dealership management, it appears your
concern cannot be resolved by the dealership
without further help, in the U.S., contact the
Chevrolet Customer Assistance Center by
calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
414

STEP THREE — Canadian Owners:In the
event that you do not feel your concerns have
been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited wants you to be aware of its
participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims.
The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you le your
complaint to the nal decision, should be completed
in about 70 days. We believe our impartial program
offers advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
416

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers/retailers for service
nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
417

Roadside Assistance Program
In the U.S., call1-800-CHEV-USA
(1-800-243-8872).
In Canada, call1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
As the owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. In Canada,
a person driving this vehicle without the consent
of the owner is not eligible for coverage.
The following services are provided in the U.S.
during the Bumper-to-Bumper warranty period and,
in Canada, during the Base Warranty coverage
period of the New Vehicle Limited Warranty,
up to a maximum coverage of $100.
Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 in Canada). Service to
provide diesel may be restricted. For safety
reasons, propane and other alternative fuels
will not be provided through this service.
Lock-out Service:To ensure security, the
driver must present personal identication
before lock-out service is provided. In Canada,
the vehicle registration is also required.
Lock-out service will be covered at no charge if
you are unable to gain entry into your vehicle.
A remote unlock may be available if you have
an active OnStar
®subscription.
Emergency Tow From a Public Roadway
or Highway:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in
sand, mud, or snow.
Flat Tire Change:Installation of a spare tire in
good condition, when equipped and properly
inated, is covered at no charge. The customer
is responsible for the repair or replacement of
the tire if not covered by a warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
420

Trip Routing Service (Canada only):Upon
request, Roadside Assistance will send you
detailed, computer personalized maps,
highlighting your choice of either the most
direct route or the most scenic route to your
destination, anywhere in North America, along
with helpful travel information pertaining to
your trip.
We will make every attempt to send your
personalized trip routing as quickly as possible,
but it is best to allow three weeks before your
planned departure date. Trip routing requests
will be limited to six per calendar year.
Trip Interruption Benets and Assistance
(Canada only):In the event of a warranty
related vehicle disablement, while en route
and over 250 kilometres from original point of
departure, you may qualify for trip interruption
expense assistance. This assistance covers
reasonable reimbursement of up to a maximum
of $500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night)
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.Pre-authorization, original detailed receipts and
a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
Alternative Service (Canada only):There
may be times, when Roadside Assistance
cannot provide timely assistance, your advisor
may authorize you to secure local emergency
road service, and you will be reimbursed up to
$100 upon submission of the original receipt to
Roadside Assistance.
In many instances, mechanical failures are
covered under Chevrolet’s Bumper-to-Bumper
warranty, and the duration of the Base Warranty
Coverage for Canadian customers of the new
Vehicle Limited Warranty. However, any cost for
parts and labor for non-warranty repairs are
the responsibility of the driver.
421

For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number.
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to use
our service, it is added security while traveling for
you and your family. Remember, we are only a
phone call away. U.S. customers call Chevrolet
Roadside Assistance:1-800-CHEV-USA
(1-800-243-8872), text telephone (TTY) users,
call1-888-889-2438, Canadian customers call
1-800-268-6800.Chevrolet and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole discretion,
the claims become excessive in frequency or type
of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notication.Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
422