2007 CHEVROLET AVEO service

In many instances, mechanical failures are
covered under Chevrolet’s Bumper-to-Bumper
warranty, and the duration of the Base Warranty
Coverage for Canadian customers of the new
Vehicle Limited Warranty. However, any cost for
parts and labor for non-warranty repairs are
the responsibility of the driver.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
•Your name, home address, and home
telephone number.
•Telephone number of your location.
•Location of the vehicle.
•Model, year, color, and license plate number.
•Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle.
•Description of the problem.While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. U.S. customers call
Chevrolet Roadside Assistance:1-800-CHEV-USA
(1-800-243-8872), text telephone (TTY) users,
call1-888-889-2438, Canadian customers
call1-800-268-6800.
Chevrolet and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notification.
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Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
fines, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service,
contact your dealer and request an appointment.
By scheduling a service appointment and
advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used as ‘shuttle
service,’ the reimbursement is limited to the
associated shuttle allowance and must be
supported by original receipts. In addition, for U.S.customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible
for fuel usage charges and may also be
responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
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Additional Program Information
All program options, such as shuttle service, may
not be available at every dealer. Please contact
your dealer for specific information about
availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles,
has a number of sophisticated computer
systems that monitor and control several
aspects of the vehicle’s performance. Your
vehicle uses on-board vehicle computers
to monitor emission control components to
optimize fuel economy, to monitor conditionsfor airbag deployment and, if the vehicle has
the Anti-lock Brake System (ABS), to provide
anti-lock braking and to help the driver control
the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected
malfunctions; other information is stored only
in a crash event by computer systems, such
as those commonly called Event Data
Recorders (EDR).
In a crash event, computer systems, such as the
airbag Sensing and Diagnostic Module (SDM) in
your vehicle may record information about the
condition of the vehicle and how it was
operated, such as data related to engine speed,
brake application, throttle position, vehicle
speed, safety belt usage, airbag readiness,
airbag performance, and the severity of a
collision. This information has been used to
improve vehicle crash performance and may be
used to improve crash performance of future
vehicles and driving safety. Unlike the data
recorders on many airplanes, these on-board
systems do not record sounds, such as
conversation of vehicle occupants.
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To read this information, special equipment is
needed and access to the vehicle or the
device that stores the data is required. GM will
not access information about a crash event
or share it with others other than:
•with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of
the lessee,
•in response to an official request of police
or similar government office,
•as part of GM’s defense of litigation
through the discovery process, or
•as required by law.
In addition, once GM collects or receives data,
GM may:
•use the data for GM research needs,
•make it available for research where
appropriate condentiality is to be
maintained and need is shown, or
•share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.Others, such as law enforcement, may have
access to the special equipment that can read
the information if they have access to the
vehicle or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or
owner manual for information on its operations
and data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
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•If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
•Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in
your vehicle.
•Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identification
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
•If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
•Choose a reputable collision repair facility
for your vehicle. Whether you select a
dealer/retailer or a private collision repair
facility to fix the damage, make sure you are
comfortable with them. Remember, you
will have to feel comfortable with their work for
a long time.
•Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and
specifications for GM transmissions, transaxles,
and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service
of your vehicle.
In Canada, the service bulletin reference number
can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from
Helm, Inc.
RETAIL SELL PRICE: $6.00 US + Processing Fee
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Owner Information
Owner publications are written specifically for
owners and intended to provide basic operational
information about the vehicle. The owner
manual includes the Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE: $35.00 US +
Processing Fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 US +
Processing Fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are
available for current and past model GM vehicles.
To request an order form, specify year and
model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and
without incurring obligation. Allow ample time
for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are
to make checks payable in U.S. funds.
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