2007 CADILLAC XLR V service

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
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Roadside Service
Cadillac’s exceptional Roadside Service is more
than an auto club or towing service. It provides
every Cadillac owner with the advantage of
contacting a Cadillac advisor and, where available,
a Cadillac trained dealer technician who can
provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary
Cadillac parts and tools required to handle most
roadside repairs.
Cadillac Roadside Service
®can be reached by
dialing1-800-882-1112, 24 hours a day, 365 days
a year. This service is provided at no charge
for any situation covered by the base warranty
coverage and at a nominal charge if the Cadillac is
no longer covered by the base warranty.
Roadside Service is available only in the United
States and Canada.
Cadillac Owner Privileges™
Roadside Service provides several Cadillac
Owner Privileges™ at “no charge,” throughout
yourCadillac Warranty Period — 48 months/
50,000 miles (80 000 km).
Emergency Road Service is performed on site for
the following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption — If your trip is interrupted
due to a warranty failure, incidental expenses
may be reimbursed during the
48 months/50,000 miles (80 000 km) warranty
period. Items covered are hotel, meals,
and rental car.
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Roadside Service Availability
Wherever you drive in the United States or
Canada, an advisor is available to assist you over
the phone. A dealer technician, if available, can
travel to your location within a 30 mile (50 km)
radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. A Roadside Service Advisor will
assist you and request the following information:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number
(VIN), mileage, and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners
who have hearing difficulties or are speech
impaired. Cadillac has installed special
telecommunication devices called Text Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
The Courtesy Transportation program is offered to
customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs
are required. This will reduce your inconvenience
during warranty repairs.
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Scheduling Service Appointments
When your vehicle requires warranty service, you
should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with
minimal interruption of your daily schedule. This
includes one-way or round trip shuttle service to a
destination up to 10 miles (16 km) from the
dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs,
reimbursement of public transportation expenses
may be available, for up to a maximum of ve days.
In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses may be available, up to a
ve-day maximum. Claim amounts should reect
actual costs and be supported by original receipts.
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Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for a warranty repair. Reimbursement
will be limited to a maximum amount per day and
must be supported by receipts. This requires
that you sign and complete a rental agreement and
meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes,
levies, usage fees, excessive mileage or rental
usage beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but
it is not part of the New Vehicle Limited
Warranty. A separate booklet entitledWarranty
and Owner Assistance Informationfurnished with
each new vehicle provides detailed warranty
coverage information.Courtesy Transportation is available only at
participating dealers and all program options, such
as shuttle service, may not be available at
every dealer. Please contact your dealer for
specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the
General Motors of Canada New Vehicle Limited
Warranty, alternative transportation may be
available under the Courtesy Transportation
Program. Please consult your dealer for details.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
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In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or manual
for information on its operations and data
collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was
originally built. Genuine GM Collision parts are
your best choice to assure that your vehicle’s
designed appearance, durability and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.
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If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help. Do
not leave the scene of an accident until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call GM
Roadside Assistance. SeeRoadside Service
on page 487for more information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a card
from the tow truck operator or write down the
driver’s name, the service’s name, and the
phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
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Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you will notify us. Please call us at
1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, please call us at 1-888-446-2000.
Or, write:
Canadian Cadillac Customer Communication
Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and
specications for GM transmissions, transaxles,
and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service
of your vehicle.
In Canada, information pertaining to Product
Service Bulletins can be obtained by contacting
your General Motors dealer or by calling
1-800-GM-DRIVE (1-800-463-7483).
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