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Scheduled Maintenance
When the CHANGE ENGINE OIL SOON message
comes on, it means that service is required for your
vehicle. Have your vehicle serviced as soon as
possible within the next 600 miles (1 000 km). It is
possible that, if you are driving under the best
conditions, the engine oil life system may not
indicate that vehicle service is necessary for over a
year. However, the engine oil and lter must be
changed at least once a year and at this time the
system must be reset. Your GM Goodwrench
®
dealer has GM-trained service technicians who will
perform this work using genuine GM parts and reset
the system.
If the engine oil life system is ever reset
accidentally, you must service your vehicle within
3,000 miles (5 000 km) since your last service.
Remember to reset the oil life system whenever
the oil is changed. SeeEngine Oil Life System on
page 363for information on the Engine Oil Life
System and resetting the system.When the CHANGE ENGINE OIL SOON message
appears, certain services, checks, and inspections
are required. Required services are described
in the following for “MaintenanceI” and
“MaintenanceII.” Generally, it is recommended
that your rst service be MaintenanceI, your
second service be MaintenanceII, and that you
alternate MaintenanceIand MaintenanceII
thereafter. However, in some cases,
MaintenanceIImay be required more often.
MaintenanceI— Use MaintenanceIif the
CHANGE ENGINE OIL SOON message comes on
within 10 months since the vehicle was purchased
or MaintenanceIIwas performed.
MaintenanceII— Use MaintenanceIIif the
previous service performed was MaintenanceI.
Always use MaintenanceIIwhenever the message
comes on 10 months or more since the last
service or if the message has not come on at all
for one year.
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Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the United States and
10 litres in Canada).
Flat Tire Change (Covers change only):
Installation of your spare tire, in good
condition, will be covered at no charge. The
customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Trip Interruption:If your trip is interrupted
due to a warranty failure, incidental expenses
may be reimbursed during the
48 months/50,000 miles (80 000 km) warranty
period. Items covered are hotel, meals,
and rental car.
Additional Services for Canadian
Customers
Trip Routing Service:Upon request, Cadillac
Roadside Service will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.
We will make every attempt to send your
personalized trip routing as quickly as
possible, but it is best to allow three weeks
before your planned departure date. Trip
routing requests will be limited to six
per calendar year.
Alternative Service:There may be times
when Roadside Service cannot provide
timely assistance. Your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100
upon submission of the original receipt to
Cadillac Roadside Service
®.
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Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole discretion,
the claims become excessive in frequency or type
of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Service program at
any time without noti cation.
Towing and Road Service Exclusions
Speci cally excluded from Roadside Service
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.The Courtesy Transportation program is offered to
customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs
are required. This will reduce your inconvenience
during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you
should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can
be scheduled for service, unless, of course, the
problem is safety-related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
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