2007 CADILLAC ESCALADE service

Hood and Liftgate Support Gas Strut
Service
Visually inspect gas strut for signs of wear,
corrosion, cracks, loss of lubricant, or other
damage. Check the hold open ability of gas strut.
If necessary, replace with genuine GM parts.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take
care to clean thoroughly any areas where mud and
other debris can collect.
Recommended Fluids and
Lubricants
Fluids and lubricants identied below by name,
part number, or specication may be obtained
from your dealer.
Usage Fluid/Lubricant
Engine OilEngine oil which meets GM
Standard GM6094M and displays
the American Petroleum Institute
Certied for Gasoline Engines
starburst symbol. GM Goodwrench
®
oil meets all the requirements for
your vehicle. To determine the
proper viscosity for your vehicle’s
engine, seeEngine Oil on page 407.
Engine Coolant50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. SeeEngine Coolant on
page 419.
Hydraulic Brake
SystemDelco
®Supreme 11 Brake Fluid or
equivalent DOT-3 brake uid.
Windshield
WasherGM Optikleen
®Washer Solvent.
Power Steering
SystemGM Power Steering Fluid
(GM Part No. U.S. 89021184,
in Canada 89021186).
Automatic
TransmissionDEXRON
®-VI Automatic
Transmission Fluid.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements
on page 518. Any additional information fromOwner Checks and Services on page 527can be added
on the following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
535

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
536

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
537

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
538

Customer Assistance and Information....... 540
Customer Satisfaction Procedure............... 540
Online Owner Center................................. 543
Customer Assistance for Text Telephone
(TTY) Users........................................... 543
Customer Assistance Offices..................... 544
GM Mobility Reimbursement Program........ 545
Roadside Service...................................... 545
Courtesy Transportation............................. 549
Vehicle Data Collection and Event Data
Recorders.............................................. 551
Collision Damage Repair........................... 552Reporting Safety Defects............................ 556
Reporting Safety Defects to the
United States Government..................... 556
Reporting Safety Defects to the
Canadian Government............................ 556
Reporting Safety Defects to
General Motors...................................... 557
Service Publications Ordering
Information............................................. 557
Section 7 Customer Assistance Information
539

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner
of the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Cadillac
Customer Assistance Center, 24 hours a day,
by calling 1-800-458-8006. In Canada, contact
the Canadian Cadillac Customer Communication
Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN).
This is available from the vehicle registration
or title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember
that your concern will likely be resolved at
a dealer’s facility. That is why we suggest you
follow Step One rst if you have a concern.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after the following the
procedure outlined in Steps One and Two.
General Motors of Canada Limited wants you
to be aware of its participation in a no-charge
mediation/Arbitration program. General Motors
of Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the
arbiter. The program is designed so that the
entire dispute settlement process, from the time
you le your complaint to the nal decision,
should be completed in approximately 70 days.
We believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program at
the following address. Your inquiry should
be accompanied by your Vehicle Identication
Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
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