2007 CADILLAC DTS PROFESSIONAL tow

Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more
than an auto club or towing service. It provides
every Cadillac owner in the United States with the
advantage of contacting a Cadillac advisor and,
where available, a Cadillac trained dealer
technician who can provide on-site service.
A dealer technician will travel to your location within
a 30 mile (50 km) radius of a participating Cadillac
dealership/retailer. If beyond this radius, we will
arrange to have your car towed to the nearest
Cadillac dealership. Each technician travels with a
specially equipped service vehicle complete with
the necessary Cadillac parts and tools required to
handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to use
our service, it is added security while traveling
for you and your family. Remember, we are only a
phone call away. In the United States or Canada,
customers call Roadside Service:1-800-882-1112.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Service program at
any time without notication.
490

Towing and Road Service Exclusions
Specically excluded from Roadside Service
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(United States) or Base Warranty Coverage
period (Canada), provided by the New Vehicle
Limited Warranty, interim transportation may
be available under the courtesy transportation
program. Several courtesy transportation options
are available when warranty repairs are required
to assist in reducing your inconvenience.Courtesy Transportation is not part of the new
Vehicle Limited Warranty and is available only at
participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service, you
should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
491

If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it by a
police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call GM
Roadside Assistance. SeeRoadside Service
on page 488for more information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
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If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
GM dealer/retailer or a private collision repair
facility to x the damage, make sure you
are comfortable with them. Remember, you
will have to feel comfortable with their work for
a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined repair
facility of choice, take your vehicle there, or have it
towed there. Specify to the facility that any required
replacement collision parts be original equipment
parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts will
not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts. Remember if your vehicle is
leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
496

Rainsense™ II Wipers................................. 173
Reading Lamps........................................... 200
Rear Climate Control System...................... 218
Rear Door Security Locks........................... 104
Rear Heated Seats....................................... 17
Rear Safety Belt Comfort Guides.................. 39
Rear Seat Armrest...................................... 157
Rear Seat Passengers, Safety Belts.............. 36
Rearview Mirror, Automatic Dimming
with Compass.......................................... 136
Rearview Mirror, Automatic Dimming
with OnStar
®and Compass..................... 134
Rearview Mirror with Compass and
Temperature............................................... 18
Reclining Seatbacks, Power.......................... 14
Recommended Fluids and Lubricants.......... 475
Recreational Vehicle Towing........................ 340
Remote Keyless Entry (RKE) System............ 95
Remote Keyless Entry (RKE) System,
Operation................................................... 96
Removing the Flat Tire and Installing
the Spare Tire.......................................... 431
Removing the Spare Tire and Tools............ 429Reporting Safety Defects
Canadian Government............................. 497
General Motors........................................ 498
United States Government....................... 497
Restraint System Check
Checking the Restraint Systems................. 88
Replacing Restraint System Parts
After a Crash......................................... 89
Retained Accessory Power (RAP)................ 119
Right Front Passenger Position,
Safety Belts............................................... 34
Roadside
Service.................................................... 488
Rocking Your Vehicle to Get it Out.............. 333
Routing, Engine Drive Belt.......................... 477
Running the Engine While Parked............... 131
S
Safety Belt
Passenger Reminder Light....................... 225
Pretensioners............................................. 41
Reminder Light........................................ 225
514

Tires (cont.)
Pressure Monitor System......................... 414
Removing the Flat Tire............................. 431
Removing the Spare Tire and Tools......... 429
Spare Tire................................................ 438
Storing a Flat or Spare Tire and Tools..... 437
Tire Sidewall Labeling.............................. 403
Tire Terminology and Denitions............... 408
Uniform Tire Quality Grading.................... 422
Wheel Alignment and Tire Balance........... 424
Wheel Replacement................................. 424
When It Is Time for New Tires................. 419
Towing
Recreational Vehicle................................. 340
Towing a Trailer....................................... 342
Your Vehicle............................................. 340
Traction
Control System (TCS).............................. 309
Control System Warning Light.................. 232
Magnetic Ride Control.............................. 310
StabiliTrak
®System................................. 311
Trunk.......................................................... 106
Turn and Lane-Change Signals................... 167
Turn Signal/Multifunction Lever.................... 166
U
Ultrasonic Front and Rear Parking
Assist (UFRPA)........................................ 202
Understanding Radio Reception................... 298
Uniform Tire Quality Grading....................... 422
Universal Home Remote System................. 144
Operation........................................144, 148
System Identication................................ 143
V
Valet Lockout Switch................................... 112
Vehicle
Control..................................................... 306
Damage Warnings....................................... 5
Loading.................................................... 333
Symbols...................................................... 5
Vehicle Customization, DIC......................... 259
Vehicle Data Recording and Privacy............ 500
Vehicle Identication
Number (VIN).......................................... 450
Service Parts Identication Label.............. 450
Ventilation Adjustment.................................. 217
Visors.......................................................... 111
517