2007 BUICK LACROSSE general

Buying New Tires
GM has developed and matched specic tires
for your vehicle. The original equipment tires
installed on your vehicle, when it was new,
were designed to meet General Motors Tire
Performance Criteria Specication (TPC spec)
system rating. If you need replacement tires,
GM strongly recommends that you get tires with
the same TPC Spec rating. This way, your vehicle
will continue to have tires that are designed to
give the same performance and vehicle safety,
during normal use, as the original tires.GM’s exclusive TPC Spec system considers over
a dozen critical specications that impact the
overall performance of your vehicle, including
brake system performance, ride and handling,
traction control, and tire pressure monitoring
performance. GM’s TPC Spec number is molded
onto the tire’s sidewall by the tire manufacturer.
If the tires have an all-season tread design,
the TPC spec number will be followed by an MS
for mud and snow. SeeTire Sidewall Labeling
on page 403for additional information.
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Uniform Tire Quality Grading
Quality grades can be found where applicable on
the tire sidewall between tread shoulder and
maximum section width. For example:
Treadwear 200 Traction AA Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration (NHTSA), which
grades tires by treadwear, traction, and
temperature performance. This applies only to
vehicles sold in the United States. The grades are
molded on the sidewalls of most passenger car
tires. The Uniform Tire Quality Grading (UTQG)
system does not apply to deep tread, winter-type
snow tires, space-saver, or temporary use
spare tires, tires with nominal rim diameters of
10 to 12 inches (25 to 30 cm), or to some
limited-production tires.
While the tires available on General Motors
passenger cars and light trucks may vary with
respect to these grades, they must also conform
to federal safety requirements and additional
General Motors Tire Performance Criteria (TPC)
standards.
Treadwear
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specied
government test course. For example, a tire
graded 150 would wear one and a half (1.5) times
as well on the government course as a tire
graded 100. The relative performance of tires
depends upon the actual conditions of their use,
however, and may depart signicantly from
the norm due to variations in driving habits, service
practices, and differences in road characteristics
and climate.
Traction – AA, A, B, C
The traction grades, from highest to lowest, are
AA, A, B, and C. Those grades represent the tire’s
ability to stop on wet pavement as measured
under controlled conditions on specied
government test surfaces of asphalt and concrete.
A tire marked C may have poor traction
performance.
Warning:The traction grade assigned to this tire
is based on straight-ahead braking traction
tests, and does not include acceleration, cornering,
hydroplaning, or peak traction characteristics.
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Your Vehicle and the Environment
Proper vehicle maintenance not only helps to keep
your vehicle in good working condition, but also
helps the environment. All recommended
maintenance is important. Improper vehicle
maintenance can even affect the quality of the air
we breathe. Improper uid levels or the wrong
tire ination can increase the level of emissions
from your vehicle. To help protect our environment,
and to keep your vehicle in good condition, be
sure to maintain your vehicle properly.
Using the Maintenance Schedule
We at General Motors want to help you keep your
vehicle in good working condition. But we do
not know exactly how you will drive it. You may
drive very short distances only a few times a week.
Or you may drive long distances all the time in
very hot, dusty weather. You may use your vehicle
in making deliveries. Or you may drive it to
work, to do errands, or in many other ways.
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Scheduled Maintenance
When the change engine oil light or CHANGE OIL
SOON DIC message comes on, it means that
service is required for your vehicle. Have
your vehicle serviced as soon as possible within
the next 600 miles (1 000 km). It is possible that, if
you are driving under the best conditions, the
engine oil life system may not indicate that vehicle
service is necessary for over a year. However,
the engine oil and lter must be changed at least
once a year and at this time the system must
be reset. Your GM Goodwrench
®dealer has
GM-trained service technicians who will perform
this work using genuine GM parts and reset
the system.
If the engine oil life system is ever reset
accidentally, you must service your vehicle within
3,000 miles (5 000 km) since the last service.
Remember to reset the oil life system whenever
the oil is changed. SeeEngine Oil Life System on
page 356for information on the Engine Oil Life
System and resetting the system.When the light or message appears, certain
services, checks, and inspections are required.
Required services are described in the following
for “MaintenanceI” and “MaintenanceII.”
Generally, it is recommended that the rst service
be MaintenanceI, the second service be
MaintenanceII, and that you alternate
MaintenanceIand MaintenanceIIthereafter.
However, in some cases, MaintenanceIImay be
required more often.
MaintenanceI— Use MaintenanceIif the light
or message comes on within 10 months since
the vehicle was purchased or MaintenanceII
was performed.
MaintenanceII— Use MaintenanceIIif the
previous service performed was MaintenanceI.
Always use MaintenanceIIwhenever the light
or message comes on 10 months or more since
the last service or if the light or message has
not come on at all for one year.
462

Customer Assistance and Information....... 478
Customer Satisfaction Procedure............... 478
Online Owner Center................................. 481
Customer Assistance for Text
Telephone (TTY) Users.......................... 482
Customer Assistance Offices..................... 482
GM Mobility Reimbursement Program........ 483
Roadside Assistance Program................... 484
Courtesy Transportation............................. 487
Vehicle Data Collection and Event
Data Recorders...................................... 489
Collision Damage Repair........................... 490Reporting Safety Defects............................ 494
Reporting Safety Defects to the
United States Government..................... 494
Reporting Safety Defects to the
Canadian Government............................ 494
Reporting Safety Defects to
General Motors...................................... 495
Service Publications Ordering
Information............................................. 495
Section 7 Customer Assistance Information
477

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
GM dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Buick
Customer Assistance Center by calling
1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number. This is available
from the vehicle registration or title, or the
plate at the top left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
478

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your new
vehicle. However, in the United States, if you
continue to remain unsatised after following the
procedure outlined in Steps One and Two, you
should le with the BBB Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to ling a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
479

STEP THREE — Canadian Owner:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps one and two, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program at the
following address. Your inquiry should be
accompanied by your Vehicle Identication
Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
480