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Placing phone calls with BMW Assist
system*: BMW Assist calls
You can use the BMW Assist system via the
hands-free unit for BMW Assist calls.
When the status information "BMW Assist" or
"BMW Service" is displayed in "Communica-
tion", only BMW Assist calls are possible.
It may not be possible to establish a telephone
connection using the mobile phone while a con-
nection is being established to BMW Assist or
while a call to BMW Assist is already in
progress. If this happens, you must log off the
mobile phone from the vehicle if you wish to
place a call with the mobile phone.
Commissioning
Pairing mobile phone in vehicle
The following prerequisites must be met:
>Suitable mobile phone: the mobile phone is
supported by the full mobile phone prepara-
tion package. Information on this subject is
also provided on the Internet at:
www.bmw.com
>The mobile phone is ready to operate.
>The Bluetooth link on the vehicle, refer to
page177, and on the mobile phone is
active.
>Depending on the mobile phone, preset-
tings on the mobile phone are necessary:
e.g. via the following menu items:
>Bluetooth activated
>Connection not with confirmation
>Reconnect
>Depending on the mobile phone model, the
setting energy saving mode can, for exam-
ple, result in vehicle failing to detect the
paired mobile phone.
>For pairing, specify any desired number as
the Bluetooth passkey, e.g. 1. This Blue-
tooth passkey is no longer required follow-
ing successful pairing.
>The ignition is switched on.Only log on the mobile phone with the
vehicle stopped, otherwise the passen-
gers and other road users can be endangered
due to a lack of attentiveness on the part of the
driver.<
Switching on ignition
1.Insert the remote control as far as possible
into the ignition lock.
2.Switch on the ignition by pressing the Start/
Stop button without depressing the brake
or clutch pedal.
Preparation via iDrive
iDrive, for explanation of principle, refer to
page16.
3.Press the button to open the start
menu.
4.Press the controller to open the menu.
5.Select "Settings" and press the controller.
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14.Wait a few seconds until the "Communica-
tion" menu appears.
The next time you use the mobile phone in the
vehicle interior, it will be detected within a max-
imum of 2 minutes with the engine running or
the ignition switched on.
With some mobile phone models it may
be necessary to make certain settings for
a permanent Bluetooth link, e.g. via the menu
item Authorization or Secure connection. Refer
to the operating instructions of your mobile
phone.<
As soon as a mobile phone is detected by the
vehicle, the phone book entries stored on the
SIM card or on your mobile phone are transmit-
ted to your vehicle. This transmission is depen-
dent on your mobile phone, refer to the operat-
ing instructions of your mobile phone if
necessary, and can take several minutes.
If not all phone book entries are displayed:
>Transfer all phone book entries from the
SIM card to the mobile phone if necessary.
>It may not be possible to display phone
book entries with special characters.
Up to four mobile phones can be paired consec-
utively. When you pair a fifth mobile phone, the
pairing data of the mobile phone for which the
pairing data were stored first in the vehicle will
be deleted.
Check if pairing is unsuccessful
>Is the mobile phone supported by the
mobile phone preparation package? Infor-
mation on this subject is also provided on
the Internet at: www.bmw.com.
>Do the Bluetooth passkey on the mobile
phone and the vehicle match? The same
Bluetooth passkey must be entered both on
the mobile phone display and via iDrive.
>Have you required longer than 30 seconds
to enter the Bluetooth passkey?
>Only a limited number of devices can be
connected to the mobile phone. Delete the
connection to other devices if necessary.>The mobile phone no longer reacts? Switch
the mobile phone off and then on again or
disconnect the power supply.
To repeat pairing:
1.Select "Restart pairing" and press the con-
troller.
2.Repeat steps 9 to 14.
If pairing was repeatedly unsuccessful, contact
the BMW Hotline.
To call the BMW Hotline:
Select "Help" and press the controller.
The phone number of the BMW Hotline and
information required for pairing is shown on the
display. With mobile phones already paired, you
can select the phone number of the BMW Hot-
line to establish the connection.
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8.Select "Delete device" and press the con-
troller.
The unpaired mobile phone is deleted from
the list.
The phone book entries and the lists of
stored phone numbers are also deleted.
Activating/deactivating Bluetooth link
Bluetooth technology is not approved in
all countries. Observe the applicable local
regulations. Temporarily deactivate the Blue-
tooth link between the vehicle and the mobile
phone if necessary.
If the Bluetooth link is deactivated, you cannot
operate your mobile phone via the vehicle and
other devices with a Bluetooth interface can be
used via the mobile phone, e.g. a laptop com-
puter.<
To temporarily deactivate the Bluetooth link
between your vehicle and your mobile phone:
1.Remove the mobile phone from the cradle
and switch it off.
2.Press the button to open the start
menu.
3.Press the controller to open the menu.
4.Select "Settings" and press the controller.5.Select "Bluetooth" and press the controller.
6.Change into the second field from the top,
select "Settings" and press the controller.
7.Select "Bluetooth communication active"
and press the controller to activate or deac-
tivate the link.
The Bluetooth link is activated.
The Bluetooth link is deactivated.
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Alternative:
"Accept" is selected.
Press the controller.
Rejecting a call
Select "Reject" and press the controller.
The caller is diverted to your mailbox if it has
been activated.
Calling
Dialing phone numbers
1.Select "Phone" and press the controller.
2.Select "Dial" and press the controller.
3.Enter the desired phone number by dialing
the individual digits and pressing the con-
troller.
Always enter the complete phone number
consisting of national dialing code, area
code, and phone number.
The letters correspond to the digits on the
keypad of the mobile phone.
To delete the last digit:
Move the controller toward the right to
select the arrow and press the control-
ler.4.Select "Dial number" and press the control-
ler.
Alternative:
Press the button on the steering wheel.
For your phone number to be displayed to the
person you are calling, the display of phone
numbers must be enabled by your service pro-
vider.
With programmable memory/direct
selection buttons
You can store phone numbers on and call them
up with the programmable memory/direct
selection buttons, refer to page21.
Ending a call
Press the button on the steering wheel.
Alternative:
1.Select the phone number and press the
controller.
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5.Change the phone number.
6.Select "Dial number" and press the control-
ler.
Dialing a phone number stored in a list
To select an entry and establish a connection:
1.Select "Phone" and press the controller.
2.Select list and press the controller:
>"Top 8"
>"Redial"
>"Missed calls"
>"Received calls"
3.Select the desired entry and press the con-
troller.
4.Select "Call" and press the controller.
The system dials the number.
Deleting individual entries
1.Select the desired entry from the list and
press the controller.
2.Select "Delete" and press the controller.
The entry is deleted.
Deleting entire list
1.Select an entry from the list and press the
controller.
2.Select "Delete all numbers" and press the
controller.
3.Select "Yes" and press the controller.
The list is deleted.
BMW Contact*
If you are not enabled for BMW Assist, you can
have several service phone numbers displayed:
>Roadside Assistance
* of the BMW Group
when you require breakdown assistance
>BMW center, e.g. when you want to make
an appointment for service
>BMW Customer Relations
* for information
on all aspects of your vehicle
If BMW Assist is enabled, refer to page187.
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Changing between mobile
phone and hands-free system
From mobile phone to hands-free
system
You can continue calls begun outside the Blue-
tooth range of the vehicle via the hands-free
system when the motor is running or the igni-
tion is switched on. Depending on your mobile
phone, the system automatically changes over
to the hands-free mode.
For mobile phones that do not automatically
change over to the hands-free mode:
>Depending on the mobile phone model
used, the conversation can be continued via
the hands-free system if necessary. Act
according to what is shown on the mobile
phone display, refer to the operating
instructions of your mobile phone.
>Press the button above the storage
compartment. Changing over may take sev-
eral seconds.
From hands-free system to mobile
phone
When you telephone via the hands-free system,
you can also continue the call via the mobile
phone if necessary, depending on the mobile
phone model. Act according to what is shown
on the mobile phone display, refer to the oper-
ating instructions of your mobile phone.
As an alternative, you can deactivate the Blue-
tooth link.
Depending on your mobile phone model, poor
reception of the wireless communications net-
work can result in the system changing from the
hands-free system to the mobile phone.
Operation by voice*
The concept
You can operate your mobile phone without
having to remove your hands from the steering
wheel. When making your entries, you will be
supported by announcements or questions in
many cases.
The same prerequisites as for operation via
iDrive apply, refer to page178.
Voice commands
Activating system
1.Briefly press the button on the steering
wheel.
An acoustic signal indicates that you can
say commands.
2.Say the command.
Ending/canceling operation by voice
Press the button on the steering wheel
or
In dialogs where text is spoken, not a command,
e.g. a name, canceling is only possible using the
button on the steering wheel.
Having possible commands read aloud
The system understands default commands
that must be spoken word for word.
You can have the possible commands spoken
by the system at any point:
Using alternative commands
There are often a number of commands to run a
function, e.g.:
The system recognizes digits from zero to nine.
You can say each digit individually or group
them into a sequence to accelerate the input.
{Cancel}.
{Help}.
{Dial name} or {Name}.
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Creating and editing voice phone
book*
Store entry:
An entry always consists of a name and phone
number.
Delete entry:
You can delete any entry from the voice phone
book.
Delete all entries:
{Delete phone book} deletes all entries in the
phone book.
Have entries read aloud and select:
You can have all the entries of your voice phone
book read aloud in the order of input and select
a certain entry to establish a connection:
Selecting an entry
The connection to the phone number of the
selected entry is established.
Redialing
The {Redial} command calls "Redial".
Notes
Important for voice commands
For voice commands, keep the following in
mind:
>Issue the commands smoothly and at nor-
mal volume, avoiding excessive emphasis
and pauses.
>Keep the doors, windows and glass sunroof
closed to prevent interference from ambi-
ent noise.
>Avoid making other noise in the vehicle
while speaking.
Mounting/removing snap-in
adapter
1.Press the area 1 around the button and
remove the cover. 1.{Save name}.
2.Speak the name.
The spoken length of the names in the
phone book must not exceed approx.
2seconds.
3.Speak the phone number after being
requested to do so by the system.
4.To store the phone number:
{Save}.
1.{Delete name}.
The dialog for deleting an entry is
opened.
2.Say the name when prompted.
3.Confirm the prompt with {Yes}.
1.{Delete phone book}.
The dialog for deleting phone book is
opened.
2.Confirm the prompt with {Yes}.
3.Confirm the repeated prompt with
{Yes}.
1.{Read phone book}.
The dialog for reading phone book is
opened.
2.{Dial number} when the desired entry is
read aloud.
1.{Dial name}.
The dialog for selecting an entry is
opened.
2.Say the name when prompted.
3.Confirm the prompt with {Yes}.
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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an emergency call
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vice will be available. The BMW Assist system
can be reactivated by a BMW center after sign-
ing a new contract.
Requirements
You can use BMW Assist when the following
requirements are met:
>The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
>A GPS signal must be available in order for
BMW Assist to be activated and updated.
>You have placed an order for the BMW
Assist service contract at a BMW center or
BMW Assist Response Center and signed
the service contract. Activation must be
completed.
>BMW Assist is activated, refer to page192.
Services offered
The following services are available via
BMW Assist:
>Emergency call, refer to page219:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Response Center contacts you and
arranges for further steps to help you.
>Automatic emergency call:
Under certain conditions, a connection is
established to the BMW Assist Response
Center immediately after a serious acci-
dent. If possible, the BMW Assist Response
Center contacts you and takes further steps
to help you.
>Roadside Assistance:
You can call Roadside Assistance
* of the
BMW Group should you require help in the
event of a breakdown. If possible, the vehi-
cle data and position data are transmitted
during this time.
>BMW Customer Relations:
For information related to your vehicle, call
the BMW Customer Relations.
>TeleService:
Data on your vehicle's service status or nec-
essary inspections are transmitted to your
BMW center either automatically before a
service due date or when you request a
BMW service appointment.
>Unlocking vehicle:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle unlocked.
>Vehicle search:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position. To do this,
the vehicle electronics must be ready for
operation.
*
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