BMW Assist
190
BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an emergency call
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the
BMW Assist system will be deactivated by the
BMW Assist Response Center without you hav-
ing to visit a BMW center. After the BMW Assist
system has been deactivated, no BMW Assist
service will be available. The BMW Assist sys-
tem can be reactivated by a BMW center after a
new contract has been signed.
Requirements
You can use BMW Assist when the following
requirements are met:
>The installed BMW Assist system is logged
onto a mobile phone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
>A GPS signal must be available in order for
BMW Assist to be activated and updated.
>You have subscribed to BMW Assist with
your BMW center or BMW Assist Response
Center and signed a service contract. Acti-
vation must have been completed.
>BMW Assist is activated, refer to page195.
Offered services
The following services are available via
BMW Assist:
>Emergency Request, refer to page229:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist Response Center contacts you and takes
further steps to help you.
>Automatic Collision Notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center after a serious accident. If possible,
the BMW Assist Response Center then
speaks with you and takes further steps to
help you.
>Enhanced Roadside Assistance:
You can call BMW Roadside Assistance
*
should you require help in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
>Customer Relations:
For all information related to your vehicle,
you can be connected to BMW Customer
Relations.
>TeleService:
Data on your vehicle's service status or
required inspections are transmitted to your
BMW center either automatically before a
service due date or when you request a
BMW service appointment.
>Remote Door Unlock:
Contact BMW Assist Customer Care if your
remote control or key is not available and
you would like to have the vehicle unlocked.
>Stolen Vehicle Recovery:
After you report your vehicle stolen with the
police, call BMW Assist Customer Care to
determine its position.
In addition, optional services can be provided to
you, such as Concierge service or information
on directions, traffic or weather.
Press the SOS button in order to contact the
BMW Assist Response Center, see below.
You can also access the BMW Assist Concierge
services via the internet.
*
195
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Service Status" is selected and press
the controller.
6.Select "Options" and press the controller.
7.Select "Terminate services" and press the
controller.
BMW Assist is blocked from use, and your vehi-
cle's current position will not be transmitted
during an emergency call
*. To unblock the ser-
vices, reactivate BMW Assist, see below. The
contractual agreement is not affected by this.
Reactivate BMW Assist, if necessary, to log on
again.
Activating BMW Assist
BMW Assist must be activated to use the ser-
vices.
Requirements
>Make sure that the vehicle can determine its
current location. Reception is best when
you have an unobstructed view to the sky.
>Leave vehicle ignition switched on during
the activation process.
Activating
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Services" is
selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
Refueling
200
Refueling
Always switch off the engine before refu-
eling, otherwise, fuel cannot be added to
the tank and a message will be displayed.<
Take all precautionary measures and
observe all applicable regulations when
handling fuel. Do not carry any spare fuel con-
tainers in your vehicle. They can develop a leak
and cause an explosion or cause a fire in the
event of an accident.<
Gas cap
Opening
1.Open fuel filler door. To do so, lightly press
the rear edge.
2.Turn the gas cap counterclockwise.
3.Place the gas cap in the bracket attached to
the fuel filler door.
Closing
Fit the cap and turn it clockwise until you clearly
hear a click.
Do not jam the strap between the gas cap
and the vehicle. Otherwise fuel vapors
could escape. A message will be displayed if the
gas cap is loose or missing.<
Manually releasing the fuel filler door
In the event of a malfunction, you can release
the fuel filler door manually:
Sedan
1.Remove the cover from the right-hand side-
wall of the cargo bay.
2.Pull the knob with the fuel pump symbol.
The fuel filler door is released.
Sports Wagon
1.Fold up the cargo bay floor panel.
2.Remove the cover from the right-hand side-
wall of the cargo bay. To do so, turn the
screws, arrows 1, 90° and take out the
cover, arrow 2.
3.Pull the knob with the fuel pump symbol.
The fuel filler door is released.
Under the hood
218
Checking coolant level
1.The engine must be at ambient tempera-
ture.
2.Turn the cap of the expansion tank a little
counterclockwise to allow any accumulated
pressure to escape, then continue turning
to open.
3.The coolant level is correct if it is between
the maximum and minimum marks in the
filler neck, refer also to the diagram next to
the filler neck.
4.If the coolant is low, slowly add coolant up to
the specified level; do not overfill.
5.Turn the cap until there is an audible click.
6.Have the reason for the coolant loss elimi-
nated as soon as possible.
Mobility
223Reference
At a glance
Controls
Driving tips
Communications
Navigation
Entertainment
pressurized. Otherwise there is a risk of injury if
the bulb is damaged.<
There are separate headlamp covers for low-
beam headlamps and high-beam headlamps.
Be careful when installing the covers, oth-
erwise leaks could occur and cause dam-
age to the headlamp system.<
For checking and adjusting headlamp
aim, please contact your BMW center.<
Access to the lamps
The high-beam headlamp can be accessed
from the engine compartment, whereas the
low-beam headlamp is accessed through a flap
in the wheel well.
1Cover for high-beam headlamp
2Cover for low-beam headlamp
3Turn signal bulb socket
To remove the covers:
1.Fold the respective wire bracket to the side,
see arrows.
2.Flip open the cover and take it out of the
guide.
Follow the same steps in reverse order to reat-
tach the covers.
Access through the wheel well
Only for low-beam headlamps and turn signals:1.Turn the wheel inwards.
2.Open the flap in the wheel well. To do so,
turn the fastener counterclockwise using a
coin, for example.
Changing low-beam and high-beam
bulbs
1.Remove the relevant cover for the head-
lamp.
2.Disconnect the plug from the lamp.
3.Push the wire bracket to the side out of the
mounting, arrow1, and fold it down,
arrow2.
4.Remove the bulb.
5.Insert new bulb as shown in the detail of the
illustration above.
6.Fold up the wire bracket and engage it.
7.Connect the plug.
8.Reattach the cover.
Parking lamps, roadside parking lamps
5-watt bulb, W5W
Mobility
225Reference
At a glance
Controls
Driving tips
Communications
Navigation
Entertainment
3Turn signal
4Backup lamp
5Tail lamp
6Brake lamp
Fender-mounted lamps
Sedan
1.Using a screwdriver, pry off the cover in the
cargo bay or release the turn-lock fastener
by turning it counterclockwise and remove
the cover.
2.Loosen the bulb holder at the clip, see
arrow, and pull out.
3.Apply gentle pressure to the bulb while
turning it to the left for removal and replace-
ment.
4.Re-engage the bulb holder so that it audibly
clicks into place.
5.Reattach the cover in the cargo bay.
Sports Wagon
1.Left-hand lamps:
Open the flap on the left-hand side of the
cargo bay.
Right-hand lamps:
Open the cargo bay floor panel. Turn the screws on the cover, arrows 1, 90° and take
out the cover, arrow 2.
2.Loosen the bulb holder at the clip, see
arrow, and pull out.
3.Apply gentle pressure to the bulb while
turning it to the left for removal and replace-
ment.
4.Re-engage the bulb holder so that it audibly
clicks into place.
5.Reattach the cover in the cargo bay.
Mobility
229Reference
At a glance
Controls
Driving tips
Communications
Navigation
Entertainment
Giving and receiving assistance
Emergency call*
Conditions for an emergency call:
>Equipment version with full mobile phone
preparation package. This equipment
makes it possible to initiate an emergency
call even if no mobile phone is paired with
the vehicle.
>BMW Assist is activated. Activating
BMW Assist, refer to page195.
>Radio readiness is on.
>The BMW Assist system is logged on to a
mobile phone network.
>The emergency calling system is operable.
Once your service contract for BMW Assist
expires, the BMW Assist system can be deacti-
vated by a BMW center without you having to
visit a workshop. Once the BMW Assist system
has been deactivated, emergency calls are not
possible. The BMW Assist system can be reac-
tivated by a BMW center after a new contract
has been signed.
Initiating an Emergency Request call
1.Briefly press the cover flap to open.
2.Press the button for at least 2 seconds.
The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.
Once the BMW Assist Response Center has
received your Emergency Request, the
BMW Assist Response Center contacts you
and takes further steps to help you.If the circumstances allow this, remain in the
vehicle until the connection has been estab-
lished. You will then be able to provide a
detailed description of the situation.
If the current location of your vehicle can be
determined, it will be transmitted to the BMW
Assist Response Center.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. You may
still be heard by the BMW Assist Response
Center, however.
Under certain conditions, an emergency call is
automatically initiated immediately after a
severe accident. This Automatic Collision Noti-
fication is not affected by the button being
pressed.
For technical reasons, the emergency
calling services cannot be guaranteed for
the most unfavorable conditions.<
Roadside Assistance
The BMW Group's Roadside Assistance ser-
vice is there to assist you around the clock in
the event of a breakdown, including on week-
ends and public holidays.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the
Contact brochure.
In vehicles equipped with BMW Assist, you can
establish contact with the BMW Group's Road-
side Assistance for breakdown assistance
directly via iDrive, refer to page191.
First aid pouch*
Some of the articles contained in the first aid
pouch have a limited service life. Therefore,
check the expiration dates of the contents reg-
Giving and receiving assistance
232 the vehicle by the tow fitting. Otherwise the tow
fitting and the vehicle could be damaged.<
Access to screw thread
Rectangular cover panel in bumper:
Press on the upper edges of the cover panel.
Front
Rear
Being towed
Make sure that the ignition is switched on,
refer to page57, otherwise the low-beam
headlamps, tail lamps, turn signal indicators and
windshield wipers may be unavailable. If the
electrical system fails, do not attempt to tow-
start or tow away the car. The electric steering
wheel lock cannot be disengaged and the car is
not steerable. Jump starting, refer to page230.
Power steering assistance is not available when
the engine is not running. Thus, braking and
steering will require increased effort.<
Switch on the hazard warning flashers, depend-
ing on local regulations.
Manual transmission
Gearshift lever in idle position.
Automatic transmission
Selector lever in position N.
Changing selector lever positions, refer to
page60.
Do not exceed a towing speed of 45 mph
or 70 km/h and a towing distance of
90 miles/150 km, otherwise the automatic
transmission may be damaged.<
Towing methods
In come countries, it is illegal to tow your vehicle
with a tow bar or tow rope on public highways.
Please familiarize yourself with the relevant
towing regulations for the country in which you
are driving.
With a tow bar
The towing vehicle must not be lighter
than the towed vehicle, otherwise it may
be impossible to maintain control.<
The tow fittings used should be on the same
side on both vehicles. Should it prove impossi-
ble to avoid mounting the tow bar at an angle,
please observe the following:
>Clearance and maneuvering capability will
be sharply limited during cornering.
>The tow bar will generate lateral forces if it is
attached offset.
Attach the tow bar to the tow fittings only,
as attaching it to other parts of the vehicle
could result in damage.<
With a tow rope
When starting off in the towing vehicle, make
sure that the tow rope is taut.
To avoid jerking and the associated
stresses on vehicle components when
towing, always use nylon ropes or nylon straps.
Attach the tow rope to the tow fittings only, as
attaching it to other parts of the vehicle could
result in damage.<