Page 72 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-71
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 5
CONTINUED 1
Is the CD an audio CD?
Yes No
Try with another audio CD. Has the fault
disappeared?
Yes No
The faulty CD is in poor
condition or is not compatible.
The CD is not compatible - End of fault finding.
Contact the
Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
Page 73 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-72
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 5
CONTINUED 2
Is the CD an audio CD?
Yes No
Try with another audio CD. Has the fault
disappeared?
Yes No
The faulty CD is in poor
condition or is not compatible.
Is the CD a cartographic map CD?
Yes No
Is the cartographic map CD
"Carminat Advanced
Navigation 2" compatible?
(original version).
Contact the
Techline.
The CD is not
compatible - End of
fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
Page 80 of 86

MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-79
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 12 No radio and/or CD sound
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Use the Wiring Diagram Technical Note for the vehicle concerned.
The message MUTE is displayed on the radio panel.
No
Check that status ET036 MUTE button displays
Released (see Conformity check).
Check the FADER setting:
In the AUDIO settings menu (Audio settings
button). Select the "audio" and "fader" menus;
Set the fader to "9 F 9" (for the test).
Has the fault been solved?
No
Run command AC004 Speaker test (see Dealing
with commands).
Has the fault been solved?
No Yes
Contact the Techline.
End of fault finding.
YesIs the vehicle equipped with PRETEL?
No Yes
Disconnect the radio/
telephone combined
control.
Has the fault been
solved?
No Yes
Check that the voltage on connection
107D (black ISOconnector)is0V.
Yes No
Contact the
Techline.
Check the radio/
telephone
combined control
If the connection is faulty and there is a repair
procedure (see Technical Note 6015A,
Electrical wiring repair, Wiring: Precautions
for repair), repair the wiring, otherwise replace it.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP12
Page 83 of 86

MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-82
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 15 No navigation voice messages
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the sound from the radio is coming
through the front speakers.
Is the sound coming from the speakers?
Yes
Check that voice guidance is activated. Press the
NAV button.
Select the configuration then voice guidance
menus.
Is the "Voice messages" option active?
Yes
Check that the volume is correctly set.
In the AUDIO settings menu (Audio settings
button). Select the "volumes" then "NAV" menus
and press the + button on the satellite several
times to obtain at least volume 13.
Do your hear the: "+ loud" message?
Yes No
The fault is solved - customer
misunderstanding.
Cut the + accessories feed (for at least 1 minute) then
re-activate it
Is the fault still present?
NoApply ALP 12 No radio and/or
CD sound.
NoActivate the option.
End of fault finding.
In the event of an intermittent fault, contact
the Techline.
No
YesContact the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP15
Page 84 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-83
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 16The volume does not increase in accordance with the vehicle
speed
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check the volume adjustment according to speed
value in the "Audio" menu (press the Audio button)
then follow the "Volumes/Speed" path.
Setting 0: no adjustment.
Setting 5: maximum adjustment.
Increase the adjustment value to 5.
Has the fault been solved?
No
Check the conformity of parameter PR002 Vehicle
speed.
Has the fault been solved?
No
Contact the Techline.
YesThe recommended adjustment level is
level 3.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP16