312 Controls in detailUseful featurestrol counterclockwise or press
buttonç on the multifunction steering
wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than 10 seconds or do not come on). The
message
Malfunction. Drive to work-
shop
appears in the multifunction display.
iThe SOS button is located in the over-
head control panel.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
iWhen a Tele Aid call has been initiated,
the Modular COMAND System audio is
muted and the selected mode (radio,
CD etc.) pauses. The optional cellular
phone (if installed) inserted in cradle
switches off. If you must use this
phone, we recommend that you use it
only with the vehicle at a standstill in a
safe location. Remove the phone from
the cradle and place the call. The navi-
gation* system (if engaged) will contin-
ue to run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the Modular
COMAND System. A pop-up window
will appear in the Modular COMAND
System display to indicate that a Tele
Aid call is in progress. After the Tele Aid
call has ended, the optional cellular
phone inserted in the cradle switches
on again. A PIN entry might be neces-
sary.
316 Controls in detailUseful featuresThe Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance Manual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 312) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using thet button on
the multifunction steering wheel or the
END Button on the Modular COMAND
System.
318 Controls in detailUseful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls. Information calls can be terminated
using thet button on the multi-
function steering wheel or the END But-
ton on the Modular COMAND System.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit your authorized
Mercedes-Benz Light Truck Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Emergency calls can only be termi-
nated by a Response Center or
Customer Assistance Center represen-
tative, whereas Roadside Assistance
and Information calls can also be termi-
nated by pressing buttont on the
multifunction steering wheel or using
the END button on the Modular
COMAND System.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.
337 Operation
Driving instructions
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to positionN. Try
to keep the vehicle under control by
corrective steering action.Road salts and chemicals can adversely af-
fect braking efficiency. Increased pedal
force may become necessary to produce
the normal brake effect.
Depressing the brake pedal periodically
when traveling at length on salt-strewn
roads can bring road-salt-impaired braking
efficiency back to normal.
If the vehicle is parked after being driven
on salt-treated roads, the braking efficien-
cy should be tested as soon as possible af-
ter driving is resumed.
For more information, see “Winter driving”
(
page 390).
iFor information on driving with snow
chains, see “Snow chains”
(page 391).
Warning!
G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Warning!
G
If the vehicle becomes stuck in snow, make
sure that snow is kept clear of the exhaust
pipe and from around the vehicle with the
engine running. Otherwise, deadly carbon
monoxide (CO) gases may enter vehicle in-
terior resulting in unconsciousness and
death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the wind.Warning!
G
The outside temperature indicator is not de-
signed to serve as an ice-warning device and
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
347 Operation
Engine compartment
Checking engine oil level with the
control system (R 500 only)
When checking the oil level
the vehicle must be parked on level
ground
with the engine at operating tempera-
ture, the vehicle must have been
stationary for at least 5 minutes with
the engine turned off
with the engine not at operating tem-
perature yet, the vehicle must have
been stationary for at least 30 minutes
with the engine turned off
To check the engine oil level via the
multifunction display, do the following:
Switch on the ignition (
page 38).
The standard display (
page 168) should
appear in the multifunction display.
Press buttonk orj on the
steering wheel until the following
message appears in the multifunction
display:
One of the following messages will
subsequently appear in the indicator:
Engine oil level ok
Add 1.0 qt. to reach max. oil
level(Canada:
1.0 liter
)
Add 1.5 qts. to reach max. oil
level(Canada:
1.5 liters
)
Add 2.0 qts. to reach max. oil
level(Canada:
2.0 liters
)
If necessary, add engine oil.
For adding engine oil, see (
page 523).
For more information on engine oil, see the
“Technical data” section (
page 521) and
(
page 523).
Other display messages
If the SmartKey is not turned to position2
in the starter switch, the following
message will appear:
Switch ignition on
to check engine oil level
Switch on the ignition (
page 38).
iIf you want to interrupt the checking
procedure, press thek orj
button on the multifunction steering
wheel.
357 Operation
Tires and wheels
1Driver’s door B-pillar
Following is a discussion on how to work
with the information contained on the two
placards with regards to loading your vehi-
cle.Tire and Loading Information
Your vehicle is equipped with either the
Tire and Loading Information placard
(Example A) or the Vehicle Tire Information
placard (Example B).Placard (Example A)
1Load limit information on the Tire and
Loading Information placard
Warning!
G
Do not overload the tires by exceeding the
specified load limit as indicated on the plac-
ard on the driver’s door B-pillar. Overloading
the tires can overheat them, possibly caus-
ing a blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
iData shown on placard examples are
for illustration purposes only. Load lim-
it data are specific to each vehicle and
may vary from data shown in the illus-
trations below. Refer to placard on ve-
hicle for actual data specific to your
vehicle.
367 Operation
Tires and wheels
Reactivating the Run Flat Indicator
The tire inflation pressure monitor must be
reactivated in the following situations:
If you have changed the tire inflation
pressure
If you have replaced the wheels or tires
If you have installed new wheels or
tires
Using the tire placard on the driver’s
door B-pillar or, if available, the inside
of the fuel filler flap, make sure the tire
inflation pressure of all four tires is cor-
rect.
iThe recommended tire inflation pres-
sures for your vehicle can be found on
the tire placard located on the driver’s
door B-pillar (
page 357). The tire in-
flation pressures are not listed in the
owner’s manual.
Warning!
G
The Run Flat Indicator does not indicate a
warning for wrongly selected tire inflation
pressures. Always adjust tire inflation pres-
sure according to the placard on the driver’s
door B-pillar or fuel filler flap.
The Run Flat Indicator does not replace reg-
ular checks of the tire inflation pressures
since a gradual pressure loss in all four tires
cannot be detected by the Run Flat
Indicator.
The Run Flat Indicator is not able to issue a
warning due to a sudden dramatic loss of
tire inflation pressure (e.g. tire blowout
caused by a foreign object). In this case
bring the vehicle to a halt by carefully apply-
ing the brakes and avoiding abrupt steering
maneuvers.
Warning!
G
The Run Flat Indicator can only warn you in
a reliable manner if you have set the correct
tire inflation pressures for each tire.
If an incorrect tire inflation pressure was
set, the system will monitor the pressure ac-
cording to the incorrect value.
369 Operation
Tires and wheels
The TPMS only functions on wheels that
are equipped with the proper electronic
sensors. It monitors the tire inflation pres-
sure, as selected by the driver, in all four
tires. A warning is issued to alert you to a
decrease in pressure in one or more of the
tires.Warning!
G
The TPMS does not indicate a warning for
wrongly selected inflation pressures. Always
adjust tire inflation pressure according to
the placard on the driver’s door B-pillar or, if
available, the supplemental tire pressure in-
formation on the inside of the fuel filler flap.
The TPMS is not able to issue a warning due
to a sudden dramatic loss of pressure (e.g.
tire blowout caused by a foreign object). In
this case bring the vehicle to a halt by care-
fully applying the brakes and avoiding
abrupt steering maneuvers.
Warning!
G
Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure recom-
mended by the vehicle manufacturer on the
vehicle placard or the tire inflation pressure
label. (If your vehicle has tires of a different
size than the size indicated on the vehicle
placard or the tire inflation pressure label,
you should determine the proper tire infla-
tion pressure for those tires).
As an added safety feature, your vehicle has
been equipped with a tire pressure monitor-
ing system (TPMS) that illuminates a low tire
pressure telltale when one or more of your
tires is significantly underinflated. Accord-
ingly, when the low tire pressure telltale illu-
minates, you should stop and check your
tires as soon as possible, and inflate them to
the proper pressure. Driving on a significant-
ly underinflated tire causes the tire to over-
heat and can lead to tire failure.
Underinflation also reduces fuel efficiency
and tire tread life, and may affect the vehi-
cle’s handling and stopping ability. Please
note that the TPMS is not a substitute for
proper tire maintenance, and it is the
driver’s responsibility to maintain correct
tire pressure, even if underinflation has not
reached the level to trigger illumination of
the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate
when the system is not operating properly.
The TPMS malfunction indicator is com-
bined with the low tire pressure telltale.
When the system detects a malfunction, the
telltale will flash for approximately 1 minute
and then remain continuously illuminated.
This sequence will continue upon subse-
quent vehicle start-ups as long as the mal-
function exists. When the malfunction
indicator is illuminated, the system may not
be able to detect or signal low tire pressure
as intended.