11 Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and / or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approximately 29 000 km)
on the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs: (1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calendar days.
Written notification should be sent to us,
not a dealer, at Mercedes-Benz USA, LLC,
Customer Assistance Center, One
Mercedes Drive, Montvale,
NJ 07645-0350.
16 IntroductionOperating safety
Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following information
and rules:
the safety precautions in this manual
the “Technical data” section in this
manual
traffic rules and regulations
motor vehicle laws and safety stan-
dards
Warning!
G
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are in-
terconnected, any modifications made may
produce an undesired effect on other sys-
tems. Electronic malfunctions could seri-
ously impair the operating safety of your
vehicle.
See your authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore nev-
er turn off the engine while driving.
Warning!
G
Heavy blows against the vehicle underbody
or tires / wheels, for example when running
over an obstacle, road debris or a pothole,
may cause serious damage to and impair the
operating safety of your vehicle. If you feel a
sudden strong vibration or ride disturbance,
or you suspect that damage to your vehicle
has occurred, you should turn on your haz-
ard warning flashers, carefully slow down,
and drive with caution to an area which is a
safe distance from the road.
Inspect the vehicle underbody and
tires / wheels for possible damage. If the ve-
hicle appears unsafe, have it towed to the
nearest authorized Mercedes-Benz Center
or other qualified maintenance or repair fa-
cility for further inspection or repairs.
Warning!
G
Various warning labels are attached to your
vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly instructed to
do so by information on the label itself. Re-
moval of any of these labels may cause you
and others to be unaware of certain risks
which may result in an accident and/or per-
sonal injury.
66 Safety and SecurityOccupant safetyIn this section you will learn the most
important facts about the restraint system
components of the vehicle.
Seat belts (
page 73)
Child restraints (
page 86)
Lower anchors and tethers for children
(LATCH) (
page 88)
Supplemental Restraint System (SRS) with
Air bags (
page 67)
Air bag control unit (with crash
sensors)
Emergency tensioning device (ETD) for
seat belts (
page 76)Air bag system components with
75indicator lamp
(page 85)
Front passenger seat with Occupant
Classification System (OCS)
(page 81)
As independent systems, their protective
functions work in conjunction with each
other. The SRS system conducts a self-test when
the ignition is switched on and in regular
intervals while the engine is running. This
facilitates early detection of malfunctions.
The
1
indicator lamp in the instrument
cluster lights up when the ignition is
switched on and goes out no later than a
few seconds after the engine has been
started.
The SRS components are in operational
readiness if the
1
indicator lamp is not
lit when the engine is running.
A malfunction in the system has been
detected if the
1
indicator lamp:
fails to go out after approximately
4 seconds after the engine was started
does not come on at all
comes on after the engine was started
or while driving
iFor information on infants and children
traveling with you in the vehicle and
restraint systems for infants and chil-
dren, see “Children in the vehicle”
(page 78).
237 Controls in detail
Power tilt/sliding sunroof*
Switch on the ignition (
page 36).Opening and closing the power
tilt/sliding sunroof
To open, close, raise or lower the
tilt/sliding sunroof, move the sunroof
switch to resistance point in the re-
quired direction of arrows1to4.
Release the sunroof switch when the
tilt/sliding sunroof has reached the de-
sired position.
Fully opening (Express-open) and clos-
ing (Express-close) the power tilt/slid-
ing sunroof
To open or close the tilt/sliding sun-
roof, move the sunroof switch past the
resistance point in direction of
arrow1to2 and release.
The tilt/sliding sunroof opens or closes
completely.
When leaving the vehicle, always remove the
SmartKey or the SmartKey with
KEYLESS-GO* from the starter switch, take
it with you, and lock the vehicle. Do not
leave children unattended in the vehicle, or
with access to an unlocked vehicle. Unsu-
pervised use of vehicle equipment can
cause an accident and/or serious personal
injury.!To avoid damaging the seals, do not
transport any objects with sharp edges
which can stick out of the tilt/sliding
sunroof.
Do not open the tilt/sliding sunroof if
there is snow or ice on the roof, as this
could result in malfunctions.
The tilt/sliding sunroof can be opened
or closed manually should an electrical
malfunction occur (
page 429).
iYou can also open or close the tilt/slid-
ing sunroof using the SmartKey, see
“Summer opening feature”
(page 234) or see “Convenience
closing feature” (
page 235).
Depending on current position, the
tilt/sliding sunroof may also open or
close when the air recirculation
button, in the control panel of the
climate control (
page 204),
(
page 216) or (
page 217) is
pressed and held.
241 Controls in detail
Panorama roof with power tilt/sliding panel*
Switch on the ignition (
page 36).Opening and closing the panorama roof
with power tilt/sliding panel
To open, close, raise, or lower the
tilt/sliding panel, move the roof panel
switch to resistance point in the re-
quired direction of arrows1 to4.
Release the roof panel switch when the
tilt/sliding panel has reached the de-
sired position.
Fully opening (Express-open) the pan-
orama roof with power tilt/sliding pan-
el
Move the roof panel switch past the re-
sistance point in direction of arrow1
and release.
The tilt/sliding panel opens
completely.
Stopping the panorama roof with power
tilt/sliding panel during Express-open
Move the roof panel switch in any di-
rection.
In a vehicle rollover, occupants not wearing
their seat belts or not wearing them properly
may be thrown out of the opening. Such an
opening also presents a potential for injury
for occupants wearing their seat belts prop-
erly as entire body parts or portions of them
may protrude from the passenger compart-
ment.
When leaving the vehicle, always remove the
SmartKey or the SmartKey with
KEYLESS-GO* from the starter switch, take
it with you, and lock the vehicle. Do not
leave children unattended in the vehicle, or
with access to an unlocked vehicle. Unsu-
pervised use of vehicle equipment can
cause an accident and/or serious personal
injury.!To avoid damaging the seals, do not
transport any objects with sharp edges
which can stick out of the tilt/sliding
panel.
Do not open the tilt/sliding panel if
there is snow or ice on the roof, as this
could result in malfunctions.
The tilt/sliding panel can be opened or
closed manually should an electrical
malfunction occur (
page 429).
iYou can also open or close the tilt/slid-
ing panel using the SmartKey (summer
opening/convenience closing feature)
(page 234) or (
page 235).
Depending on current position, the
tilt/sliding panel may also open or
close when the air recirculation
button, in the control panel of the
climate control (
page 204),
(
page 216) or (
page 217) is
pressed and held.
286 Controls in detailUseful featuresTele Aid
Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using
button¡. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
317 Operation
At the gas station
Low outside temperatures
(Diesel engine)
To prevent malfunctions, diesel fuel with
better cold flow characteristics is offered
in the winter months. Check with your fuel
retailer.
Check regularly and before a long trip
1Windshield washer and headlamp
cleaning system*
2Brake fluid
3Coolant level
!Diesel engine:
The engine is more susceptible to wear
and damage if you use
marine diesel fuel
heating oil
If you use such non-approved fuels
and/or special additives, your warranty
rights will be limited.
!Do not fill the tank with gasoline. Do
not mix diesel fuel with gasoline or ker-
osene. The fuel system and engine will
otherwise be damaged.
324 OperationEngine compartmentE350
E500E320CDI
Unscrew filler cap1 from filler neck.
Add engine oil as required. Be careful
not to overfill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
For more information on engine oil, see the
“Technical data” section (
page 484) and
(
page 487).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the transmission.
!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter (Gaso-
line engine) or oxidation catalyst
(Diesel engine) not covered by the
Mercedes-Benz Limited Warranty.