286 Controls in detailUseful featuresTele Aid
Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using
button¡. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
398 Practical hintsWhat to do if …Symbol messagesDisplay symbol
Display messages
Possible cause/consequence
Possible solution
#
Low voltage
Switch off
consumers
The battery has insufficient voltage.
Turn off unnecessary electrical con-
sumers.
Visit workshop
The battery was charged with a battery
charger or jump started.
Have the battery checked at a service
station.
The battery is no longer charging.
Possible causes:
alternator malfunctioning
broken poly-V-belt
Do not forget that the brake system re-
quires electrical energy and may be oper-
ating with restricted capability.
Considerably greater brake pedal force is
required and the stopping distance is in-
creased.
Stop immediately in a safe location or
as soon as it is safe to do so and
check the poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise
the engine will overheat due to an in-
operative water pump which may re-
sult in damage to the engine. Notify
an authorized Mercedes-Benz Center.
If it is intact:
Drive immediately to the nearest au-
thorized Mercedes-Benz Center. Ad-
just driving to be consistent with
reduced braking responsiveness.
399 Practical hints
What to do if …
Display symbol
Display messages
Possible cause/consequence
Possible solution
#
Battery/Alternator
Stop vehicle
The battery is malfunctioning.
The electrohydraulic brake system re-
quires electrical energy and therefore has
only limited operation. Considerably
greater brake pedal force is required and
the stopping distance is increased.
Stop the vehicle in a safe location as
soon as it is safe to do so. Adjust driv-
ing to be consistent with reduced
braking responsiveness.
Notify an authorized Mercedes-Benz
Center.
Low voltage
Start engine
The battery has insufficient voltage.
Start the engine (
page 50).
Malfunction
Electrical consumers
switched off
The consumer battery has insufficient
voltage and can no longer supply the con-
venience functions such as seat ventila-
tion*.
The electrical consumers will come back
online as soon as on-board voltage is suf-
ficient.
(
Backrest, right rear
not locked
The rear seat backrest is not engaged.
Adjust the rear seat backrest until it is
fully engaged in position.
Backrest, left rear
not locked
The rear seat backrest is not engaged.
Adjust the rear seat backrest until it is
fully engaged in position.
410 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause/consequence
Possible solution
Y
Hood open
You are driving with the hood open.
Close the hood (
page 319).
F
Key
Check battery
The SmartKey with KEYLESS-GO* batter-
ies are discharged.
Change the batteries (
page 431).
Key
not recognized
The SmartKey with KEYLESS-GO* is not
recognized while the engine is running
because
the SmartKey with KEYLESS-GO* is
not in the vehicle
there is strong radio-frequency inter-
ference
Stop the vehicle in a safe location as
soon as it is safe to do so.
Search for the SmartKey.
Otherwise the vehicle cannot be cen-
trally locked nor can the engine be
started again after the engine is
stopped.
Key
not recognized
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.
Change the position of the SmartKey
in the vehicle.
Operate the vehicle with the
SmartKey in the starter switch if nec-
essary.
Key
still in vehicle
A SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the
vehicle from the outside.
Take the SmartKey out of the vehicle.
Keyless Go
Check system
The KEYLESS-GO* system is malfunction-
ing.
Visit an authorized Mercedes-Benz
Center as soon as possible.
