268 Controls in detailUseful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls. Information calls can be terminated
using thet button on the multi-
function steering wheel or the END But-
ton on the COMAND System.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit your authorized
Mercedes-Benz Center and have the
system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Emergency calls can only be termi-
nated by a Response Center or
Customer Assistance Center represen-
tative, whereas Roadside Assistance
and Information calls can also be termi-
nated by pressing buttont on the
multifunction steering wheel or using
the END button on the COMAND Sys-
tem.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.
269 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist may
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 93)
and tow-away alarm (
page 95).
276 Controls in detailUseful features
iCertain types of garage door openers
are incompatible with the integrated
remote control. If you should experi-
ence further difficulties with program-
ming the integrated remote control,
contact an authorized Mercedes-Benz
Center, or call Mercedes-Benz
Customer Assistance Center (in the
USA only) at 1-800-FOR-MERCedes, or
Customer Service (in Canada) at
1-800-387-0100.
iUSA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any
interference received, including
interference that may cause
undesired operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.
iCanada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject
to the following two conditions:
(1) This device may not cause interfer-
ence, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.
281 Operation
Driving instructions
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.
Refer to the description of the Brake Assist
System (BAS) (
page 86).If the parking brake is released and the
brake warning lamp in the instrument clus-
ter stays on, there is a malfunction in the
electro-hydraulic brake system
(
page 89) or the brake fluid level in the
reservoir is too low.
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
Have the brake system inspected by quali-
fied technicians immediately. Contact an
authorized Mercedes-Benz Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid
recommended by Mercedes-Benz.
After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so that the air stream will cool down
the brakes faster.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
Be certain to read and observe the warning
notices on brake pad replacement
(page 374).!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and
reduces brake pad wear.
287 Operation
Driving instructions
Standing water
Passenger compartmentDriving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
your authorized Mercedes-Benz Center.Control and operation of radio trans-
mitter
COMAND, radio and telephone*
!Do not drive through flooded areas or
water of unknown depth. Before driving
through water, determine its depth.
Never accelerate before driving into
water. The bow wave could force water
into the engine and auxiliary equip-
ment, thus damaging them.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry
objects.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit
Management and Data System), radio or
telephone
1 if road, weather and traffic con-
ditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
1Observe all legal requirements
289 Operation
Driving instructions
Emission control
Certain systems of the engine serve to
keep the toxic components of the exhaust
gases within permissible limits required by
law.
These systems, of course, will function
properly only when maintained strictly
according to factory specifications. Any
adjustments on the engine should, there-
fore, be carried out only by qualified
Mercedes-Benz Center authorized techni-
cians. Engine adjustments should not be
altered in any way. Moreover, the specified
service jobs must be carried out regularly
according to Mercedes-Benz servicing
requirements. For details refer to the
Maintenance Booklet.
Coolant temperature
During severe operating conditions and
stop-and-go city traffic, the coolant tem-
perature may rise close to approximately
248°F (120°C).The engine should not be operated with
the coolant temperature over 248°F
(120°C). Doing so may cause serious
engine damage which is not covered by the
Mercedes-Benz Limited Warranty.Warning!
G
Inhalation of exhaust gas is hazardous to
your health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause un-
consciousness and possible death.
Do not run the engine in confined areas
(such as a garage) which are not properly
ventilated. If you think that exhaust gas
fumes are entering the vehicle while driving,
have the cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one win-
dow fully open at all times.
Warning!
G
Driving when your engine is badly over-
heated can cause some fluids, which
may have leaked into the engine com-
partment, to catch fire. You could be
seriously burned.
Steam from an overheated engine can
cause serious burns and can occur just
by opening the engine hood. Stay away
from the engine if you see or hear steam
coming from it.
Turn off the engine, get out of the vehicle
and do not stand near the vehicle until the
engine has cooled down.
291 Operation
At the gas station
Replace fuel cap by turning it clockwise
until it audibly engages.
Close the fuel filler flap.
Check regularly and before a long trip
1Windshield washer and headlamp
cleaning system*
For more information on refilling the
reservoir, see “Windshield washer sys-
tem and headlamp cleaning system*”
(
page 300).
2Brake fluid
For more information on brake fluid,
see “Brake fluid” (
page 464).
3Coolant level
For more information on the coolant
level, see “Coolant level” (
page 297).
Warning!
G
Overfilling of the fuel tank may create pres-
sure in the system which could cause a gas-
oline fuel discharge. This could cause the
gasoline fuel to spray back out when remov-
ing the fuel pump nozzle, which could cause
personal injury.iLeaving the engine running and the fuel
cap open can cause the yellow fuel
tank reserve warning lamp to flash and
the úmalfunction indicator lamp
(USA only) or the ±malfunction
indicator lamp (Canada only) to illumi-
nate.
See also “Practical hints” section
(page 355).
iOnly use premium unleaded gasoline
with a minimum Posted Octane Rating
of 91 (average of 96 RON/86 MON).
Information on gasoline quality can
normally be found on the fuel pump.
For more information on gasoline, see
the Factory Approved Service Products
pamphlet.
296 OperationEngine compartment
If engine is at operating temperature,
wait 5 minutes before repeating check
procedure.
If engine is not at operating tempera-
ture yet, wait 30 minutes before
repeating check procedure.
If you see the message:
Engine oil level
Not when engine on
Turn off the engine.
If the engine is at normal operating
temperature, wait 5 minutes before
checking oil.
If the engine is not yet at normal
operating temperature, you must wait
30 minutes before checking oil.If there is excess engine oil with the engine
at normal operating temperature, the
following message will appear:
Engine oil level
Reduce oil level
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(
page 382). Adding engine oil!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
!Only use approved engine oils and oil
filters required for vehicles with Main-
tenance System (U.S. vehicles) or
FSS PLUS (Canada vehicles). For a list-
ing of approved engine oils and oil fil-
ters, refer to the Factory Approved
Service Products pamphlet in your
vehicle literature portfolio, or contact
an authorized Mercedes-Benz Center.
Using engine oils and oil filters of spec-
ification other than those expressly
required for the Maintenance System
(U.S. vehicles) or FSS PLUS (Canada
vehicles), or changing of oil and oil filter
at change intervals longer than those
called for by the Maintenance System
(U.S. vehicles) or FSS PLUS (Canada
vehicles) will result in engine damage
not covered by the Mercedes-Benz
Limited Warranty.