266 Controls in detailUseful featuresThe Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 263) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using thet button on
the multifunction steering wheel or the
END Button on the COMAND System.
269 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist may
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 93)
and tow-away alarm (
page 95).
280 OperationDriving instructionsPower assistance
Brakes
Warning!
G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake
system operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 354) and
warning messages in the instrument cluster
(
page 363) come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and
depress the pedal much further to obtain
the expected braking effect. If necessary,
apply full pressure to the brake pedal.
Brakes may only be applied to the front
wheels. Stopping distance is increased!
If there is a malfunction in the
electro-hydraulic brake system, we recom-
mend that the vehicle be transported with
all wheels off the ground using flatbed or ap-
propriate wheel lift/dolly equipment. A tow
bar must be used if circumstances do not
permit the use of the recommended towing
methods and the vehicle requires towing
with all four wheels on the ground. Towing
the vehicle with all four wheels on the
ground is only permissible for distances up
to 30 miles (50 km) and at a speed not to
exceed 30 mph (50 km/h). For more infor-
mation, refer to “Towing the vehicle”
(page 437). For more information, see
“Electro-hydraulic brake system”
(page 89).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
282 OperationDriving instructionsDriving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow a drive wheel to spin for an ex-
tended period with the ESP
® switched off.
Doing so may cause serious damage to the
drive train which is not covered by the
Mercedes-Benz Limited Warranty.
Parking
Tires
!Simultaneously depressing the acceler-
ator pedal and applying the brake re-
duces engine performance and causes
premature brake and drivetrain wear.
!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move gear selector lever to positionP.
When parking on hills, always set the
parking brake and turn front wheel
against road curb.Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before turning off
the engine and leaving the vehicle always:
Keep right foot on brake pedal.
Firmly depress parking brake pedal.
Move the selector lever to positionP.
Slowly release brake pedal.
When parked on an incline, turn front
wheel towards the road curb.
Turn the SmartKey in the starter switch
to position0 and remove the SmartKey
from the starter switch, or press
KEYLESS-GO* start/stop button (vehi-
cles with KEYLESS-GO*).
Take the SmartKey or the SmartKey with
KEYLESS-GO* with you and lock vehicle
when leaving.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
tion to an area which is a safe distance from
the road.
283 Operation
Driving instructions
Treadwear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and
become visible at a tread depth of approx-
imately
1/16 in (1.6 mm), at which point
the tire is considered worn and should be
replaced.
The treadwear indicator appears as a solid
band across the tread.
Specified tire inflation pressures must be
maintained. This applies particularly if the
tires are subjected to high loads (e.g. high
speeds, heavy loads, high ambient temper-
atures).
Hydroplaning
Depending on the depth of the water layer
on the road, hydroplaning may occur, even
at low speeds and with new tires. Reduce
vehicle speed, avoid track grooves in the
road and apply brakes cautiously in the
rain.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to
the nearest Mercedes-Benz Center or tire
dealer for repairs.
Warning!
G
Although the applicable federal motor vehi-
cle safety laws consider a tire to be worn
when the treadwear indicators (TWI) be-
come visible at approximately
1/16in
(1.6 mm), we recommend that you do not
allow your tires to wear down to that level.
As tread depth approaches
1/8in (3 mm),
the adhesion properties on a wet road are
sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
Warning!
G
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
may lose control of the vehicle. Continued
driving with a flat tire or driving at high
speed with a flat tire will cause excessive
heat build-up and possibly a fire.
290 OperationAt the gas stationRefueling
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking / unlocking the vehicle with
the remote control automatically
locks / unlocks the fuel filler flap.1To open the fuel filler flap
2Fuel filler cap
3To insert the fuel filler cap
Turn the engine off
by turning the SmartKey to
position0.
by pressing the KEYLESS-GO*
start/stop button. Open the driv-
er’s door (with the driver’s door
open, starter switch is now in
position0, same as SmartKey
removed from starter switch).
Remove the SmartKey from the starter
switch.
Open the fuel filler flap by pushing at
the point indicated by the arrow1.
The fuel filler flap springs open.
Turn the fuel cap to the left and hold on
to it until possible pressure is released.
Take off the cap and set it in direction
of arrow2 in the recess3 on the fuel
filler flap.
To prevent fuel vapors from escaping
into open air, fully insert filler nozzle
unit.
Only fill your tank until the filler nozzle
unit cuts out – do not top up or over-
fill.
Warning!
G
Gasoline fuel is highly flammable and poi-
sonous. It burns violently and can cause
serious injury. Whenever you are around
gasoline fuel, avoid inhaling fumes and skin
contact, extinguish all smoking materials.
Never allow sparks, flame or smoking mate-
rials near gasoline fuel!
308 OperationTires and wheelsStep 6 (if applicable)
If your vehicle will be towing a trailer,
load from your trailer will be trans-
ferred to your vehicle. Consult this
manual to determine how this reduces
the available cargo and luggage load
capacity of your vehicle (
page 310).
The following table shows examples on
how to calculate total and cargo load
capacities with varying seating configura-
tions and number and size of occupants.
The following examples use a load limit
of 1500 lbs. This is for illustration
purposes only. Make sure you are using
the actual load limit for your vehicle stated
on the vehicle’s placard (
page 305).
310 OperationTires and wheelsCertification label
Even after careful determination of the
combined weight of all occupants, cargo
and the trailer tongue load (if applicable)
(page 310) as to not exceed the permis-
sible load limit, you must make sure that
your vehicle never exceeds the Gross Vehi-
cle Weight Rating (GVWR) and the Gross
Axle Weight Rating (GAWR) for either the
front or rear axle. You can obtain the
GVWR and GAWR from the Certification la-
bel. The Certification Label can be found
on the driver’s door B-pillar, see “Technical
data” (
page 446).Gross Vehicle Weight Rating (GVWR): The
total weight of the vehicle, all occupants,
all cargo, and the trailer tongue load
(
page 310) must never exceed the
GVWR.
Gross Axle Weight Rating (GAWR): The to-
tal allowable weight that can be carried by
a single axle (front or rear).
To assure that your vehicle does not ex-
ceed the maximum permissible weight
limits (GVWR and GAWR for front and rear
axle), have the loaded vehicle (including
driver, passengers and all cargo and, if ap-
plicable, trailer fully loaded) weighed on a
suitable commercial scale.Trailer tongue load
The tongue load of any trailer is an impor-
tant weight to measure because it affects
the load you can carry in your vehicle. If a
trailer is towed, the tongue load must be
added to the weight of all occupants riding
and any cargo you are carrying in the
vehicle. The tongue load typically is be-
tween 10% and 15% of the trailer weight
and everything loaded in it.
Your Mercedes-Benz has been designed
primarily to carry passengers and their
cargo. Mercedes-Benz does not recom-
mend trailer towing with your vehicle.