282 Controls in detailUseful featuresInitiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover1 after the emergency
call is concluded.Roadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover.
Press and hold the •button (for
longer than two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The •button will flash while the call
is in progress. The message Connecting call
will appear in the
multifunction display and the audio
system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they
receive an automatic SOS signal and cannot
make voice contact with the vehicle
occupants.
283 Controls in detail
Useful features
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
The Information button¡ is located
below the center armrest cover.
Press and hold the ¡button (for
longer than two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the
audio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be
established. Information regarding the
operation of your vehicle, the nearest
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten
seconds during the system self-check
after switching on the ignition (together
with the SOS button and the Informa-
tion button¡).
See system self-check (
page 280)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using the tbutton on
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
284 Controls in detailUseful featuresMercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).
See System self-check (
page 280)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not
available). The message
Call failed
appears in the multifunction display.
Information calls can be terminated
using the tbutton on the
multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit an Mercedes-Benz Center
and have the system checked or con-
tact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
285 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer
Assistance Center representative
except Roadside Assistance and
Information calls, which can also be
terminated by pressing buttonton
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA), or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA, or
Customer Service at 1-800-387-0100
in Canada.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND*
system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND* navigation
system (if engaged) will continue to
run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND*
head unit. A pop-up window will appear
in the COMAND* display to indicate
that a Tele Aid call is in progress.
286 Controls in detailUseful featuresRemote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked,
a Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must
wait 15 minutes before pulling the
trunk recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center, see “An-
ti-theft alarm system” (
page 93) and
tow-away alarm (
page 95).
310 OperationEngine compartmentChecking engine oil level with the con-
trol system, CLK 500
When checking the oil level
the vehicle must be parked on level
ground
with the engine at operating tempera-
ture, the vehicle must have been
stationary for at least 5 minutes with
the engine turned off
with the engine not at operating tem-
perature yet, the vehicle must have
been stationary for at least 30 minutes
with the engine turned off
To check the engine oil level via the
multifunction display, do the following:
Switch on the ignition (
page 36).
The standard display (
page 148) should
appear in the multifunction display.
Press buttonk or j on the mul-
tifunction steering wheel until the fol-
lowing message is seen in the
multifunction display:One of the following messages will
subsequently appear in the multifunc-
tion display:
Engine oil level
ok
Add 1.0 qt.
to reach max. oil level(Canada:
1.0 liter
)
Add 1.5 qt.
to reach max. oil level(Canada:
1.5 liter
)
Add 2.0 qt.
to reach max. oil level(Canada:
2.0 liter
)
If necessary, add engine oil.
For adding engine oil, see (
page 312).
For more information on engine oil, see the
“Technical data” section (
page 452) and
(
page 454).
Other display messages
If the SmartKey is not turned to position2
in the starter switch, the following
message will appear:
Turn on ignition
to see engine oil level
Switch on the ignition (
page 36).
iIf you want to interrupt the checking
procedure, press thek orj
button on the multifunction steering
wheel.
311 Operation
Engine compartment
If you see the message:Observe waiting time
If engine is at operating temperature,
wait 5 minutes before repeating check
procedure.
If engine is not at operating
temperature yet, wait 30 minutes
before repeating check procedure.
If you see the message:
Engine oil level
Not when engine on
Turn off the engine.
If the engine is at operating
temperature, wait 5 minutes before
checking oil.
If the engine is not at operating
temperature yet, you must wait
30 minutes before checking oil.If there is excess engine oil with the engine
at operating temperature, the following
message will appear:
Engine oil level
Reduce oil level
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(
page 388).Checking engine oil level with the oil
dipstick, CLK 350
When checking the oil level
the vehicle must be parked on level
ground.
with the engine at operating tempera-
ture yet, the vehicle must have been
stationary for at least 5 minutes with
the engine turned off.
with the engine not at operating tem-
perature, the vehicle must have been
stationary for at least 30 minutes with
the engine turned off.
!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
312 OperationEngine compartment1Oil dipstick
2Upper (max) mark
3Lower (min) mark
To check the engine oil level with the oil
dipstick, do the following:
Open the hood (
page 308).
Pull out oil dipstick1.
Wipe oil dipstick1 clean.
Fully insert oil dipstick1 into the
dipstick guide tube.
Pull out oil dipstick1 again after
approximately 3 seconds to obtain ac-
curate reading.
The oil level is correct when it is be-
tween the lower (min) mark3 and
upper (max) mark2 of oil dipstick1.
If necessary, add engine oil.
For adding engine oil, see “Adding en-
gine oil” (
page 312).
For more information on engine oil, see
“Fuels, coolants, lubricants, etc.”
(
page 452).
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(page 388).Adding engine oiliThe filling quantity between the upper
and lower marks on the oil dipstick is
approximately 2.1 US qt. (2.0 l).
!Only use approved engine oils and oil
filters required for vehicles with
Maintenance System (U.S. vehicles) or
FSS (Canada vehicles). For a listing of
approved engine oils and oil filters,
refer to the Factory Approved Service
Products pamphlet in your vehicle
literature portfolio, or contact an
authorized Mercedes-Benz Center.
Using engine oils and oil filters of
specification other than those
expressly required for the Maintenance
System (U.S. vehicles) or FSS (Canada
vehicles), or changing of oil and oil filter
at change intervals longer than those
called for by the Maintenance System
(U.S. vehicles) or FSS (Canada vehi-
cles) will result in engine damage not
covered by the Mercedes-Benz Limited
Warranty.