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CUSTOMER ASSISTANCE (U.S.A. MAINLAND AND HAWAII)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Authorized
Mazda Dealer personnel, we recommend that you take the following
steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
authorized dealer or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your
authorized dealer management, you can reach Mazda North
American Operations by one of the followingways:
Log on at:www.mazdaUSA.com.
Answers to many questions, including how to locate or contact a local
Authorized Mazda Dealership in the U.S., can be found here.
By email at: www.mazdaUSA.com (Click on CONTACT US at the bottom
of the home page).
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
CIMS #921592
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4. Purchase date and current mileage
5. Your authorized dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your authorized dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normalauthorized
dealer procedures, we recommend that you take the following steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with a member ofauthorized dealer management. If
the Service Manager has already reviewed your concerns, contact the
owner of the
authorized dealer or its General Manager.
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the authorized dealer
Service Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc.,
55 Vogell Road, Richmond Hill, Ontario
L4B 3K5 Canada TEL: 1 (800) 263±4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer toVehicle identification
labelin theMaintenance and Specificationschapter of this manual
for the location of the VIN.
4. Purchase date.
5. Present odometer reading.
CIMS # com_assist-canada
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STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your authorized dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936±2722
Tel: (787) 788±9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
CIMS #1066951
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ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle's performance or
safety system; the manufacturer's warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING: Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could
seriously affect your vehicle's performance or safety system.
This could cause you to have an accident or increase your
chances of injuries in an accident. Always consult an Authorized
Mazda Dealer before you install non-genuine parts or
accessories.
WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential
systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS inactivation, or a fire in the vehicle. Be
very careful in choosing and installing add-on electrical
equipment, such as mobile telephones, two-way radios, stereo
systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
SERVICE PUBLICATIONS
Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don't have what you need in stock, they can order it for you.CIMS #606351
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CIMS #689691
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CELL PHONES
Use of cell phones and other devices by driver:
WARNING: Use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices
by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's
hands. Use of these devices will cause the driver to be
distracted and could lead to a serious accident. If a passenger is
unable to use the device, pull off the right-of-way to a safe area
before use. If use of a cell phone is necessary despite this
warning, use a hands-free system to at least allow the hands
free to drive the vehicle. Never use a cell phone or other
electrical device while the vehicle is moving and, instead,
concentrate on the full-time job of driving.
In addition, the gasoline distributors are warning against using
cell phones during refueling procedures, due to their increased
concern about static electricity fires in the self-service pump
environment.CIMS #913856
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A
ABS (see Brakes) .....................145
Airbag supplemental restraint
system ..........................................77
and child safety seats ..............80
description ................................77
disposal ......................................83
driver airbag ..............................81
indicator light ...........................83
operation ...................................81
passenger airbag .......................81
passenger deactivation switch .84
Ambulance packages ....................7
Antifreeze (see Engine
coolant) .....................................230
Anti-lock brake system (see
Brakes) ..............................145±146
Audio system
6-CD in dash .............................24
Single CD ..................................21
Audio system (see Radio) ..19, 21,
24, 28
Automatic transmission ............149
driving an automatic
overdrive .................................151
fluid, refill capacities ..............253
fluid, specification ..................257
Auxiliary power point .................48
Axle
lubricant specifications ..256±257
refill capacities ........................253
traction lok ..............................148
B
Battery .......................................228
acid, treating emergencies .....228
jumping a disabled battery ....183maintenance-free ....................228
servicing ..................................228
Bed extender ..............................54
BeltMinder ...................................72
Brakes ........................................145
anti-lock ...........................145±146
anti-lock brake system (ABS)
warning light ...........................146
fluid, checking and adding ....248
fluid, refill capacities ..............253
fluid, specifications .........256±257
lubricant specifications ..256±257
parking ....................................147
shift interlock ..........................149
Break-in period .............................5
Bulbs ............................................40
C
Capacities for refilling fluids ....253
Cassette tape player ...................24
Cell phone warning ...................262
Changing a tire .........................173
Child safety restraints ................90
child safety belts ......................90
Child safety seats ........................94
attaching with tether straps ....98
in front seat ..............................95
in rear seat ................................95
LATCH .....................................101
tether anchorage hardware .....98
Chimes (warning) .......................16
Cleaning your vehicle
engine compartment ..............203
instrument panel ....................206
interior .....................................206
interior trim ............................206
Mazda car care products .......207
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