2006 FORD FREESTAR service

Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toTire Pressure Monitoring System
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible.
The spare tire and tools for your vehicle are stowed in the following
locations:
Item Location
Spare tire Under the vehicle, just forward of
the rear bumper.
Jack Behind the access panel located
on the right rear quarter panel
interior trim.
Jack handle Attached to the jack with a clip.
Flat tire tether, wing screw Inside tire tether kit, next to jack.
Jack extension tool (cargo van
model only)Attached to the jack kit.
Removing the jack and tools
1. Locate the access panel on the interior trim. Rotate the panel
retaining clip and remove the panel.
2. Remove the jack and lug nut wrench by turning the thumbscrew
counterclockwise to relieve tension against the stowage bracket.
Removing the spare tire
1.Wagon only:Open liftgate and
lift flap in the carpeting on the rear
tub cargo floor to expose the hex
nut. Insert the lug nut wrench on
the hex nut in cargo floor.
Cargo van only:Lift flap in mat to
expose hex nut. Insert extension
tool through access hole and engage
hex nut. Place lug wrench onto end
nut of extension tool.
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3. Lay the tire flat and secure the cable with wing screw by installing it
on the wing screw retainer in the floor and turning the wing screw
clockwise. You will hear an audible click when the tire is properly
secured.
4. Check that the flat tire is properly secured.
Stowing the spare tire
1. Lay the spare, inflated tire on the ground with the valve stem facing
down.
2. Insert the primary wheel retainer through the center of the wheel.
3. Use the winch mechanism to pull, and raise the tire under the vehicle.
4.Wagon only:Raise the tire by turning the lug nut wrench clockwise
until the hex nut ratchets.
Cargo van only:Raise the tire by turning the jack extension tool
clockwise with the lug nut wrench until the hex nut ratchets.
The effort to turn the jack handle increases significantly and the spare
tire carrier ratchets or slips when the tire is raised to the maximum
tightness. Tighten to the best of your ability, to the point where the
ratchet/slip occurs, if possible. The spare tire carrier will not allow you to
overtighten. If the spare tire carrier ratchets or slips with little effort,
take the vehicle to your authorized dealer for assistance at your earliest
convenience.
5. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
NOTE:Visually check to make sure the wheel plate is resting flat against
the tire.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perScheduled Maintenance Guide),or at
any time that the spare tire is disturbed through service of other
components.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed by wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift, the front
wheels must be placed on a dolly to prevent damage to the transaxle.
If your vehicle must be towed with the drive wheels on the ground:
•Place the transaxle in N (Neutral).
•Do not exceed the distance of 50 miles (80 km).
•Do not exceed the speed of 35 mph (56 km/h).
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GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized dealer for warranty
repairs. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at 1-800-392-3673 (FORD).
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the authorized
dealer could provide, after following the steps described above, contact
the Ford Customer Relationship Center to find an authorized dealer to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the authorized dealer could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealer to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the authorized dealer and the city where the authorized
dealer is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
Additional Assistance
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-authorized dealership
•sales disputes between customer and authorized dealer except those
associated with warranty repairs or concerns with the vehicle’s
performance as designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•An authorized dealer representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from authorized dealer management, recognized for their business
leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
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Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the authorized dealer(s) who sold or serviced the
vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the authorized dealer(s) and
Ford Motor Company.
•The names (if known) of all the people you contacted at the
authorized dealer(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
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