
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
344 IF YOU NEED CONSUMER ASSISTANCE

•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at:
•
1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•
www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
348 IF YOU NEED CONSUMER ASSISTANCE

ABS (Anti-Lock Brake System)............. 214
Adding Engine Coolant (Antifreeze)......... 300
Adding Fuel.......................... 244
Adding Washer Fluid.................105,297
Additives, Fuel........................ 243
Adjustable Pedals....................... 95
Air Conditioner Maintenance.............. 294
Air Conditioning....................... 181
Air Conditioning Filter................190,295
Air Conditioning, Operating Tips........... 191
Air Conditioning Refrigerant.............. 295
Air Conditioning System................. 181
Air Pressure, Tires...................... 227
Airbag................................ 38
Airbag Deployment....................42,48
Airbag Light....................43,50,60,136
Airbag Maintenance...................... 49
Airbag, Side........................... 46
Airbag, Window (Side Curtain)...........38,46
Alarm System (Security Alarm)............. 25
Alignment and Balance.................. 233
Alterations/Modifications, Vehicle............ 7
Antenna, Satellite Radio.................. 175Antifreeze (Engine Coolant)............299,323
Disposal............................ 301
Anti-Lock Brake System (ABS)............. 214
Anti-Lock Warning Light................. 141
Anti-Theft Security Alarm (Theft Alarm)...... 25
Appearance Care....................... 307
Auto Down Power Windows............... 29
Auto Up Power Windows................. 29
Automatic Dimming Mirror................ 67
Automatic Door Locks..................17,18
Automatic Headlights................... 101
Automatic Temperature Control (ATC)....... 184
Automatic Transmission............198,203,306
Adding Fluid.....................306,325
Fluid and Filter Changes................ 306
Fluid Change........................ 306
Fluid Level Check..................... 306
Fluid Type.......................... 325
Gear Ranges......................... 199
Torque Converter..................... 201
Automatic Transmission Limp Home Mode . . . 202
Autostick..........................205,210
352 INDEX

Ball Joints............................ 296
Battery............................... 292
Jump Starting........................ 270
Keyless Transmitter Replacement (RKE)..... 24
Location.........................271,292
Bearings.............................. 307
Belts, Drive........................... 290
Body Mechanism Lubrication.............. 296
B-Pillar Location....................... 222
Brake Assist System..................... 108
Brake, Parking......................... 212
Brake System.......................214,303
Anti-Lock (ABS)...................... 214
Fluid Check......................304,325
Hoses.............................. 303
Warning Light....................... 139
Brake/Transmission Interlock.............. 210
Break-In Recommendations, New Vehicle...... 59
Bulb Replacement...................... 318
Bulbs, Light........................... 317
Calibration, Compass.................... 146
Capacities, Fluid....................... 323Caps, Filler
Fuel............................... 244
Radiator (Coolant Pressure).............. 301
Car Washes........................... 307
Carbon Monoxide Warning.............59,244
Cargo Tie-Downs....................... 127
Cassette Tape and Player Maintenance....... 180
Catalytic Converter..................... 291
CD (Compact Disc) Player.............154,161
Cellular Phone.......................... 70
Chains, Tire........................... 238
Changing A Flat Tire.................... 263
Chart, Tire Sizing....................... 219
Child Restraint...................51,53,55,57
Child Restraint Tether Anchors............. 55
Child Safety Locks....................... 20
Clean Air Gasoline...................... 241
Climate Control........................ 181
Clock..........................156,162,178
Compact Disc (CD) Maintenance........... 181
Compact Spare Tire..................... 229
Compass............................. 146
Compass Calibration.................... 146
INDEX 353
10

Hazard Warning Flasher................ 262
Jacking............................. 263
Jump Starting........................ 270
Overheating......................... 262
Towing............................. 274
Emission Control System Maintenance....283,328
Engine.........................279,280,281
Air Cleaner.......................... 291
Air Cleaner Filter..................... 290
Block Heater......................... 198
Break-In Recommendations............... 59
Checking Oil Level.................285,286
Compartment..................279,280,281
Coolant (Antifreeze)................299,324
Cooling............................ 298
Exhaust Gas Caution................59,244
Fails to Start......................... 197
Fuel Requirements.................241,323
Oil ..........................285,323,324
Oil Change Interval................... 287
Oil Selection......................287,323
Oil Synthetic......................... 289
Overheating......................... 262Temperature Gauge................... 135
Enhanced Accident Response Feature......... 49
Event Data Recorder..................... 50
Exhaust Gas Caution...............59,244,298
Exhaust System........................ 297
Exterior Folding Mirrors.................. 68
Filters
Air Cleaner.......................... 290
Air Conditioning..................190,295
Engine Fuel......................... 291
Engine Oil.......................290,324
Engine Oil Disposal................... 289
Flashers
Hazard Warning...................... 262
Turn Signal.......................... 136
Flash-To-Pass.......................... 103
Flat Tire Changing...................... 263
Floor Console.......................... 127
Fluid Capacities........................ 323
Fluid Leaks............................ 61
Fluid Level Checks
Brake.............................. 304
INDEX 355
10

Latches
Hood............................... 96
Lead Free Gasoline...................... 241
Life of Tires........................... 232
Lights..............................60,98
Airbag.......................43,50,60,136
Anti-Lock........................... 141
Automatic Headlights.................. 101
Brake Warning....................... 139
Bulb Replacement..................... 317
Courtesy/Reading..................... 98
Daytime Running..................... 102
Dimmer Switch, Headlight.............. 100
Engine Temperature Warning............ 136
Fog .............................103,138
Hazard Warning Flasher................ 262
Headlight Switch..................... 100
Headlights.......................... 100
Headlights On With Wipers............. 102
High Beam Indicator................... 137
Illuminated Entry...................... 15
Instrument Cluster.................... 100
Interior.............................. 98License............................. 322
Lights On Reminder................... 102
Malfunction Indicator (Check Engine)...... 141
Oil Pressure......................... 137
Reading............................ 114
Seat Belt Reminder.................... 138
Service..........................317,318
Service Engine Soon (Malfunction Indicator) . 141
Turn Signal.......................100,103
Voltage............................. 138
Load Leveling System................... 128
Loading Vehicle.....................247,248
Capacities........................... 248
Tires ............................... 222
Locks
Door............................... 16
Lower Anchors and Tether for CHildren
(LATCH).............................. 55
Lubrication, Body....................... 296
Lumbar Support........................ 92
Maintenance Free Battery................. 292
Maintenance Procedures.................. 285
358 INDEX

Maintenance Schedule................... 328
Schedule“A”........................ 339
Schedule“B”........................ 331
Malfunction Indicator Light (Check Engine) . 141,283
Manual, Service........................ 347
Mini-Trip Computer..................... 144
Mirrors............................... 67
Automatic Dimming.................... 67
Electric Remote....................... 69
Exterior Folding....................... 68
Heated.............................. 69
Outside............................. 68
Rearview............................ 67
Vanity.............................. 69
Modifications/Alterations, Vehicle............ 7
Monitor, Tire Pressure System............. 234
Mopar Parts........................284,346
Multi-Displacement Engine System.......... 218
Multi-Function Control Lever.............. 100
Navigation System...................... 177
New Vehicle Break-In Period............... 59Occupant Restraints...................... 31
Octane Rating, Gasoline (Fuel)............. 241
Oil, Engine.........................285,324
Capacity............................ 323
Change Interval...................... 287
Checking........................285,286
Disposal............................ 289
Filter...........................290,324
Filter Disposal....................... 289
Identification Logo.................... 288
Materials Added to.................... 289
Recommendation..................287,323
Synthetic........................... 289
Viscosity.........................288,323
Onboard Diagnostic System............282,283
Opener, Garage Door (HomeLink) ......... 115
Operator Manual (Owner’s Manual).......... 4
Overhead Console...................... 114
Overheating, Engine..................136,262
Owner’s Manual (Operator Manual).......4,347
Panic Alarm........................... 23
Parking Brake......................... 212
INDEX 359
10

Reporting Safety Defects................. 347
Restraint, Head......................... 94
Restraints, Occupant..................... 31
Rocking Vehicle When Stuck.............. 273
Rotation, Tires......................... 240
Safety Checks Inside Vehicle............... 60
Safety Checks Outside Vehicle.............. 60
Safety Defects, Reporting................. 347
Safety Information, Tire.................. 218
Safety Tips............................. 59
Satellite Radio......................... 172
Satellite Radio Antenna.................. 175
Schedule, Maintenance................... 328
Seat Belt Maintenance................... 310
Seat Belt Reminder...................... 36
Seat Belts.............................. 32
Adjustable Upper Shoulder Anchorage...... 35
And Pregnant Women.................. 37
Child Restraint....................51,52,57
Extender............................ 37
Front Seat............................ 32
Operating Instructions.................. 32Pretensioners......................... 36
Reminder........................... 138
Seats................................. 90
Heated.............................. 92
Lumbar Support....................... 92
Power.............................. 90
Rear Folding......................... 94
Reclining............................ 91
Security Alarm (Theft Alarm)............... 25
Selection of Coolant (Antifreeze).........299,324
Self-Sealing Tires....................... 234
Sentry Key (Immobilizer).................. 12
Service Assistance...................... 344
Service Contract........................ 346
Service Engine Soon Light
(Malfunction Indicator).................. 141
Service Manuals........................ 347
Setting the Clock.................156,162,178
Settings, Personal....................... 150
Shift Speeds........................... 198
Shoulder Belt Upper Anchorage............. 35
Side Airbag............................ 46
Signals, Turn.......................... 136
INDEX 361
10