SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
468 IF YOU NEED CONSUMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE: A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
472 IF YOU NEED CONSUMER ASSISTANCE
Adding Fuel........................... 350
Adding Washer Fluid .................. 304,415
Additives, Fuel ......................... 348
Adjustable Pedals ....................... 159
Air Conditioner Maintenance ............... 411
Air Conditioning ..................... 280,285
Air Conditioning Controls ................. 280
Air Conditioning Filter .................302,412
Air Conditioning, Operating Tips ............ 302
Air Conditioning, Rear Zone .............288,297
Air Conditioning Refrigerant ................ 411
Air Conditioning System ..........280,285,290,411
Air Conditioning System, Zone Control ........ 281
Air Pressure, Tires ....................... 333
Airbag ................................ 54
Airbag Deployment ....................... 67
Airbag Light ................... 59,60,69,84,211
Airbag Maintenance ....................... 68
Airbag, Window (Side Curtain) ............... 55 Alarm Light
........................... 213
Alarm System (Security Alarm) ............... 27
Alignment and Balance ................... 340
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 275
Antifreeze (Engine Coolant) ...........417,418,444
Disposal ............................ 419
Anti-Lock Brake System (ABS) .............. 319
Anti-Lock Warning Light .................. 212
Anti-Theft Security Alarm (Theft Alarm) ........ 27
Appearance Care ........................ 428
Arming Theft System (Security Alarm) ......... 27
Ashtray ............................... 184
Auto Down Power Windows ................ 41
Automatic Dimming Mirror ................. 92
Automatic Door Locks ................... 19,20
Automatic Headlights .................... 151
Automatic Temperature Control (ATC) ......... 290
Automatic Transaxle ...................... 313
476 INDEX
Caps, Filler Fuel ................................ 350
Oil (Engine) .......................... 405
Radiator (Coolant Pressure) ............... 419
Car Washes ............................ 429
Carbon Monoxide Warning ................. 349
Cargo Compartment Luggage Carrier ....................... 195
Cargo (Vehicle Loading) ................... 194
Cassette Tape and Player Maintenance ......... 278
Cassette Tape Player ................ 219,239,243
Catalytic Converter ...................... 407
Caution, Exhaust Gas ................. 37,83,349
CD (Compact Disc) Changer .....228,235,247,260,261
CD (Compact Disc)
Player .......... 225,229,233,239,245,249,252,256,259
CD (Compact Disc) Player Maintenance ........ 279
Cellular Phone ........................ 96,279
Center High Mounted Stop Light ............ 443 Center Lap Belts
......................... 50
Chains, Tire ............................ 343
Changing A Flat Tire ..................... 370
Chart, Tire Sizing ........................ 325
Check Engine Light
(Malfunction Indicator Light) .............215,400
Child Restraint .......................... 70
Child Restraint Tether Anchors ............... 74
Child Safety Locks ........................ 33
Child Seat ............................ 69,77
Clean Air Gasoline ....................... 346
Climate Control ......................... 280
Clock ................................ 217
Coat Hook ............................ 194
Compact Disc (CD) Maintenance ............. 279
Compact Disc (CD) Player ...............219,225
Compact Spare Tire ...................... 336
Compass .............................. 164
Compass Calibration ..................... 165
478 INDEX
Door Locks............................. 17
Door Locks, Automatic .................... 19
Door Opener, Garage ..................... 173
Drive Belts ............................ 406
Drive Shaft Universal Joints ................ 413
Driving On Slippery Surfaces .................... 391
Electric Remote Mirrors .................... 94
Electrical Power Outlets ................... 181
Electronic Speed Control (Cruise Control) ...... 160
Electronic Vehicle Information Center (EVIC) .... 168
Emergency, In Case of Hazard Warning Flasher ................. 368
Jacking ........................ 370,371,383
Jump Starting ......................... 389
Overheating .......................... 369
Emission Control System Maintenance ......400,448
Engine ............................... 398 Air Cleaner
.......................... 407
Air Cleaner Filter ...................... 407
Block Heater ......................... 312
Break-In Recommendations ................ 82
Checking Oil Level ..................... 402
Compartment ......................... 398
Coolant (Antifreeze) .................... 445
Cooling ............................. 416
Exhaust Gas Caution .................. 37,349
Fails to Start .......................... 311
Fuel Requirements .................. 346,444
Oil ........................... 402,444,445
Oil Change Interval .................... 404
Oil Disposal .......................... 406
Oil Filler Cap ......................... 405
Oil Filter Disposal ...................... 406
Oil Selection ....................... 404,444
Oil Synthetic ......................... 405
Overheating .......................... 369
480 INDEX
Reading............................. 163
Rear Servicing ........................ 442
Rear Tail ............................ 442
Seat Belt Reminder ..................... 212
Security Alarm (Theft Alarm) .............. 213
Service ........................... 438,439
Service Engine Soon (Malfunction Indicator) . . . 215
Side Marker .......................... 442
Theft Alarm (Security Alarm) .............. 213
Turn Signal ..................... 153,440,442
Voltage ............................. 212
Warning (Instrument Cluster Description) ..... 209
Washer Fluid ......................... 214
Load Leveling System .................... 197
Loading Vehicle ................... 194,352,353
Capacities ........................... 353
Tires ............................... 328
Locks Door ................................ 17 Lower Anchors and Tether for CHildren (LATCH) . 74
Lubrication, Body
....................... 414
Luggage Rack (Roof Rack) ................. 195
Lumbar Support ........................ 124
Maintenance, Airbag ...................... 68
Maintenance Free Battery .................. 409
Maintenance Procedures ................... 402
Maintenance Schedule .................... 448
Schedule “A” ......................... 461
Schedule “B” ......................... 451
Maintenance, Sunroof ..................... 181
Malfunction Indicator Light (Check Engine) . . 215,400
Manual, Service ......................... 472
Map/Reading Lights ..................... 163
Memory Feature (Memory Seat) ............. 143
Memory Seat ......................... 95,143
Mini-Trip Computer ...................... 167
Mirrors ................................ 92
INDEX 485
10
Schedule, Maintenance.................... 448
Seat Belt Maintenance .................... 433
Seat Belt Reminder ....................... 51
Seat Belts .............................. 41
Adjustable Shoulder Belt .................. 48
Adjustable Upper Shoulder Anchorage ........ 48
And Pregnant Women ................... 53
Center Lap Belt ........................ 50
Child Restraint ......................... 70
Extender ............................. 53
Front Seat ............................ 43
Pretensioners .......................... 51
Rear Seat ............................. 43
Untwisting Procedure .................... 49
Seats ................................. 119
Adjustment .......................... 119
Bench ............................ 137,138
Easy Entry ........................... 131
Easy-Out Roller ....................... 137 Fold in Floor (Stow
nGo) ................ 124
Heated ............................. 121
Integrated, Child ....................... 69
Lumbar Support ....................... 124
Memory ............................. 143
Power .............................. 120
Reclining ............................ 122
Removal ....................... 132,135,137
Stow n Go (Fold in Floor) ................ 124
Tilting .............................. 131
Security Alarm (Theft Alarm) ................ 27
Selection of Coolant (Antifreeze) ..........417,445
Sentry Key (Immobilizer) ................... 13
Sentry Key Programming ................... 15
Service Assistance ....................... 468
Service Contract ......................... 470
Service Engine Soon Light (Malfunction Indicator) . 215
Service Manuals ........................ 472
Setting the Clock ........................ 217
INDEX 489
10
Shoulder Belts........................... 43
Signals, Turn ................... 153,210,440,442
Sliding Door ............................ 29
Slippery Surfaces, Driving On ............... 391
Snow Chains (Tire Chains) ................. 343
Snow Tires ............................ 344
Spare Tire ..................... 336,337,373,384
Spark Plugs ............................ 407
Speed Control (Cruise Control) .............. 160
Speedometer ........................... 210
Starting ............................... 310
Engine Fails to Start .................... 311
Starting and Operating .................... 310
Starting Procedures ...................... 310
Steering Column Controls ...................... 153
Linkage ............................. 413
Power ........................... 321,412
Shaft Seal ............................ 413 Tilt Column
.......................... 156
Steering Wheel Mounted Sound System Controls ............................. 276
Storage ............................ 186,437
Storage Bin ............................ 186
Storage, Vehicle ...................... 301,437
Storing Your Vehicle ...................... 437
Stow n Go (Fold in Floor) Seats ............. 124
Sun Roof .............................. 179
Sun Visor Extension ....................... 95
Sunglasses Storage ....................... 164
Sunroof Maintenance ..................... 181
Supplemental Restraint System - Airbag ........ 54
Synthetic Engine Oil ...................... 405
System, Navigation ...................... 263
Tachometer ............................ 212
Tape Player ............................ 243
Temperature Control, Automatic (ATC) ........ 290
490 INDEX