If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identi cation Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the accident. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states with
“no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer or a private
collision repair facility to x the damage, make sure
you are comfortable with them. Remember, you will
have to feel comfortable with their work for a
long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-12
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov;
or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
7-13
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you will notify
General Motors. Please call the Chevrolet Customer
Assistance Center at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci cations for
GM transmissions, transaxles, and transfer cases.
7-14
Q
Questions and Answers About Safety Belts.........1-16
R
Racing or Other Competitive Driving..................4-17
Radios..........................................................3-48
Care of Your CD Player...............................3-72
Care of Your CDs........................................3-72
Radio with CD....................................3-50, 3-57
Setting the Time..........................................3-49
Theft-Deterrent............................................3-70
Understanding Reception..............................3-71
Rear Door Security Locks.................................. 2-9
Rear Safety Belt Comfort Guides......................1-28
Rear Seat Passengers, Safety Belts..................1-25
Rearview Mirror, Automatic
Dimming with OnStar
®.................................2-33
Rearview Mirrors.............................................2-33
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-12Recreational Vehicle Towing.............................4-36
Remote Keyless Entry System............................ 2-3
Remote Keyless Entry System, Operation............ 2-4
Removing the Flat Tire and
Installing the Spare Tire................................5-80
Removing the Spare Tire and Tools...................5-75
Replacement Bulbs.........................................5-55
Reporting Safety Defects
Canadian Government..................................7-14
General Motors...........................................7-14
United States Government............................7-13
Restraint System Check
Checking the Restraint Systems....................1-68
Replacing Restraint System Parts
After a Crash..........................................1-68
Retained Accessory Power (RAP)......................2-20
Right Front Passenger Position, Safety Belts......1-25
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-31
Running the Engine While Parked.....................2-32
10
Storage Areas
Center Console Storage Area........................2-37
Convenience Net.........................................2-37
Cupholder(s)...............................................2-37
Driver’s Storage Compartment.......................2-37
Glove Box..................................................2-37
Stuck in Sand, Mud, Ice, or Snow.....................4-30
Sun Visors.....................................................2-13
Sunroof.........................................................2-38
T
Tachometer....................................................3-24
Taillamps
Turn Signal Lamps......................................5-52
Turn Signal, Stoplamps and
Back-up Lamps........................................5-53
Theft-Deterrent, Radio.....................................3-70
Theft-Deterrent Systems...................................2-14
Content Theft-Deterrent................................2-14
PASS-Key
®III+...........................................2-15
PASS-Key®III+ Operation.............................2-16
Tilt Wheel........................................................ 3-7
Tires.............................................................5-56
Aluminum or Chrome-Plated
Wheels, Cleaning.....................................5-93
Buying New Tires........................................5-66
Chains.......................................................5-72
Changing a Flat Tire....................................5-74Tires (cont.)
Cleaning....................................................5-94
Compact Spare Tire.....................................5-88
Different Size..............................................5-68
If a Tire Goes Flat.......................................5-73
In ation - Tire Pressure................................5-63
Inspection and Rotation................................5-65
Installing the Spare Tire................................5-80
Removing the Flat Tire.................................5-80
Removing the Spare Tire and Tools...............5-75
Storing a Flat or Spare Tire and Tools............5-85
Tire Sidewall Labeling..................................5-58
Tire Terminology and De nitions....................5-60
Uniform Tire Quality Grading.........................5-68
Wheel Alignment and Tire Balance.................5-70
Wheel Replacement.....................................5-70
When It Is Time for New Tires......................5-66
Towing
Recreational Vehicle.....................................4-36
Towing a Trailer..................................4-39, 4-46
Your Vehicle...............................................4-36
Traction
Enhanced Traction System (ETS).................... 4-9
Enhanced Traction System (ETS)
Warning Light..........................................3-31
Limited-Slip Differential.................................4-11
Transaxle
Fluid, Automatic...........................................5-23
Fluid, Manual..............................................5-23
12