2006 BMW 5 SERIES Service and warranty information

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
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Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:24 AM Page 22

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty

Ye s

No

Partially*
*Remarks–explain (use repair order if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:


Stone damage Dent
 Scratch Collision damage

Undercoating damage (explain in remarks)
29493 5 Series Text.qxd 8/3/05 10:24 AM Page 23

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW
centers is of great importance to us. We
take pride in our product, as does the BMW
center who services it. If you should ever
have a question regarding your BMW
center’s service or your BMW's performance,
we recommend that you contact your
authorized BMW center. Should you travel to
an unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW center.
The centers listed are equipped to help you
with matters related to your BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1- 800-831-1117 or
through our website @ www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem. A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first
step in resolving a complaint is to contact
the authorized BMW center that performed
the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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Customer Assistance –
Notification
During a specific period (the earlier of 12
months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect
or condition which substantially impairs the
use, value, or safety of a new vehicle sold,
leased or registered in that state.
A “reasonable number of attempts” is gener-
ally defined as (i) four or more attempts to
repair the same defect (the number of
attempts vary by state) or (ii) the vehicle is
out of service by reason of one or more
repair(s) for more than a cumulative total of
30 days (this period varies by state), except
for delays created by conditions beyond our
control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE CUSTOMER
RELATIONS AND SERVICES DEPART-
MENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117 BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assis-
tance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, IDAHO, IOWA,
GEORGIA, MINNESOTA and PENNSYLVA-
NIA. BBB AUTO LINE is a dispute resolution
program administered by the Council of
Better Business Bureaus. BBB AUTO LINE
resolves disputes through mediation or
arbitration. Mediation is an informal
proceeding whereby a neutral third party
(mediator) helps the parties to find an
acceptable resolution. Arbitration is also an
informal proceeding in which an impartial
third party renders a decision after a hearing
at which both parties have an opportunity to
be heard. You can select mediation or
arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the
program. Please contact BBB AUTO LINE at
the address or phone number listed below
for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you
qualify for participation, you will be required
to provide the following information:


Your name and address

The vehicle identification number (VIN)

The make, model and year of your vehicle

A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to
arbitrate you may attend the hearing in
person or by telephone. You may bring
witnesses and give supporting evidence.
You may also submit your claim in writing
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and ask for a decision on the documents you
submit, without attending a hearing. BBB
AUTO LINE will usually render a decision
within 40 days from the time you file your
complaint. The decision is binding on BMW
if you decide to accept it. BMW must
comply with the decision within the time
frame specified by the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”.
If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required by any
provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC
(“BMW”) participates in BBB AUTO LINE, a
mediation/arbitration program administered
by the Council of Better Business Bureaus
[4200 Wilson Boulevard, Arlington, Virginia
22203] through local Better Business
Bureaus. The Arbitration Certification
Program of the California Department of
Consumer Affairs has certified BBBAUTO
LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO
LINE, you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time
any problem(s) were first brought to the
attention of BMW or one of our dealers, and
a statement of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims
within the program’s jurisdiction may be
presented to an arbitrator at an informal
hearing. The arbitrator’s decision should
ordinarily be issued within 40 days from the
time your complaint is filed; there may be a
delay of 7 days if you did not first contact
BMW about your problem, or a delay of up to
30 days if the arbitrator requests an inspec-
tion/report by an impartial technical expert or
further investigation and report by BBB
AUTO LINE.
6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to
use BBB AUTO LINE before pursuing rights
and remedies under any other state or
federal law. “You are also required to use
BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301
et seq.If you choose to seek
redress by pursuing rights and remedies not
created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace
or repurchase the vehicle. California Civil
Code Section 1793.22(b) creates a
presumption that BMW has had a reasonable
number of attempts to conform the vehicle
to its applicable express warranties if, within
18 months from delivery to the buyer or
18,000 miles on the vehicle’s odometer,
whichever occurs first,
one or more of the
following occurs:
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• The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or
safety of the vehicle] results in a condition
that is likely to cause death or serious
bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by BMW or its agents
AND the buyer or lessee has directly
notified BMW of the need for the repair of
the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconfor-
mity; OR
• The vehicle is out of service by reason of repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS: BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, New Jersey 07675-1227 1 800 831-1117
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
9. The following remedies may notbe
sought in BBB AUTO LINE: punitive or
multiple damages, attorneys’ fees, or conse-
quential damages other than as provided in
California Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a
BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action. 11. If you accept the arbitrator’s decision,
BMW will be bound by the decision, and will
comply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call
BBB AUTO LINE at 1-800-
955-5100 for further details about the
program.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND
THE TERMS OF THE WARRANTY.
CHECK WITH YOUR BMW CENTER TO
DETERMINE WHETHER ANY ADJUST-
MENT PROGRAM IS APPLICABLE TO
YOUR MOTOR VEHICLE.
BMW Import Processing
Centers
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excel-
lence in design, engineering, and service is
among the best in the world. And we invest
heavily every year in our people and facilities
to ensure that our quality standards are
consistently applied from the factory to the
BMW center.
Each BMW is inspected after its manufac-
ture. Imperfections in the mechanical and
electrical systems or damage to the sheet
metal, paint, trim or other components of the
vehicle that may occur during transportation
from the factory are normally detected and
corrected. Any defect in material or
workmanship that may occur during the
warranty period is covered under the New
Vehicle Limited Warranty.
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BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on page 30).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under the BMW NA European Delivery
Plan, OR;
– A new, U.S. version, BMW automobile purchased under the Diplomatic or
Military Sales programs, operated in any
of the 50 states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is
concurrent with the New Vehicle Limited
Warranty.
Effective 1-1-06, protection is provided for 4
years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at 4
years/50,000 miles.
Getting Started
A temporary Roadside Assistance card can
be found inside of your vehicle portfolio. It
contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the Roadside
Assistance card, has been affixed to the tool
kit cover on the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date
of purchase and the vehicle identification
number (VIN) are embossed on the card.
This card should be carried by the driver of your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service repre-
sentative. In order for you to receive quick
and reliable services, it is essential that you
should provide detailed and accurate infor-
mation to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification
Number (found on your vehicle registra-
tion, your permanent Roadside
Assistance card or on the bottom driver’s
side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross- roads/intersections, highway mile
markers, street numbers, landmarks, etc.).
7. Location you are calling from (including a telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do
not leave this location without informing
the Roadside Assistance service repre-
sentative.
8. A description of your vehicle’s problem. Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
Auto Valet Service. Should there be a need
beyond BMW Roadside Assistance, Auto
Valet will provide a personal assistant who
will help in every way to get you to your final
destination. Auto Valet will help you locate a
rental car or taxi agency, hotel or even help
procure airline reservations. In the event of
an emergency, this service will assist you in
getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the
message relay service will document the
information, and will make reasonable efforts
to deliver the message to the message
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