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Poor AM or FM radio reception or
interference (without navigation)
YES
NO
YES
NO
YES
NO YES
NO
YES
NO
23-199
A
B
NOTE: Check the vehicle battery condition first.
Check for aftermarket accessories plugged into the vehicle accessory power sockets (including cell
phones).
Check the connectors for poor connections or loose terminals.
Check the radio reception in an open area. Compare it to a known-good vehicle when ever possible.Poor
reception/interference can be caused by the
following:
– The radio station is far away.
– Atmospheric conditions are unfavorable.
– Tall buildings, mountains, or high-voltage power lines are nearby.
– Aftermarket metallic wi ndow tint.
1. Turn the ignition switch to ON (II).
2. Do the seek stop test (see page 23-255).
Multipath interference or weak station.
Operation is normal. Go to step 3.
3. Check if the radio reception/interference is the same in several locations.
Go to step 4.
Multipath interference or weak station.
Operation is normal.
4. Start the engine.
5. Check the reception/interference.
Check the antenna and radio grounds. If OK,
check the charging system and the ignition
system. Go to step 6.
6. Turn the ignition switch to LOCK (0). 7. Remove the right side C-pillar trim (see page 20-75).
8. Check the connections from the AM/FM antenna
amplifier to the window antenna.
Repair the connections, or substitute a
known-good AM/FM antenna amplifier and retest.
If the symptom/condition goes away, replace the
original AM/FM antenna amplifier (see page
23-263).
Go to step 9.
9. With the help of an assistant inside the vehicle, have the assistant shine a flashlight (A) along each
antenna wire (B). Check from the outside of the
vehicle for any breaks or openings in the antenna
wires (the light shines through).
Repair the window antenna. Go to AM/FM
antenna repair (see page 23-264), or replace the
rear window (see page 20-47) if the damaged
section is too long.
Go to step 10.
(cont’d)
I s t he t est v ehi cl e w i t hi n 10 % of t he k now n-goodvehicle?
Is t he r ecept i on/ i nt er f er ence t he same?
I s t her e noi se ( st at i c or w hi ne) onl y w i t h t heengi ne r unni ng? Ar e t her e any l oose or d amaged connect i ons?
Ar e t her e any br eak s or cut s i n t he ant enna?
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Special Tools Required
YES
NO
YES
NO Special Tools Required
YES
NO
YES
NO
Audio disc does not play Audio disc skips
23-22923-229
Diagnostics CD 07AAZ-SDBA100
NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Try loading a known-good disc.
Go to step 2.
Go to audio disc does not load (see page
23-228).
2. Insert the diagnostics CD (T/N: 07AAZ-SDBA100) in the navigation unit or audio unit.
The original disc is faulty, or has an
unreadable format.
With navigation: Replace the navigation unit (see page 23-355).
Without navigation: Replace the audio unit (see page 23-256). Diagnostics CD 07AAZ-SDBA100
Skip test CD 07AAZ-SDBA200 (ABEX-TCD-725B)
Skip test CD 07AAZ-SDBA300 (ABEX-TCD-721)
1. Confirm the vehicles tires are properly inflated.
2. Check the client’s CD for scratches, fingerprints, and marks.
NOTE: Do this following test with audio unit bass
and treble set to clients listening performance.
When comparing to known-good vehicles,
comparison should be performed on same model
and trim level.
3. Test drive to identify when the CD skips. The diagnostics CD (T/N: 07AAZ-SDBA100) can be used
if clients CD is not available. Use tracks 10 to 12.
Go to step 4.
Operation is normal.
4. Compare the clients CD that skips in a known-good vehicle under the same conditions.
Operation is normal.
Go to step 5.
NOTE: Do this following test with vehicle parked
and engine running.
(cont’d)
Does t he d i sc l oad ?Does t he d i sc pl ay ? Does t he CD sk i p? Does t he CD sk i p i n t he k now n-good v ehi cl e und ert he same cond i t i ons?
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Special Tools Required
Electrical Noise Test
23-252
Audio System
Sound Quality Diagnosis (cont’d)
Diagnostics CD 07AAZ-SDBA100
Do this test to check for electrical noise being induced
into the audio system.
NOTE: Electrical noise may be caused by outside
sources that cannot be handled by the audio system.
Make sure you remove any cell phones and/or turn off
any aftermarket device before beginning this test.
1. Insert the diagnostics CD (T/N: 07AAZ-SDBA100) into the navigation unit or audio unit.
2. Play track No. 4 (digital zero) at a normal, or slightly higher than normal, volume level.
3. Operate any electrical device that may create electrical noise in the audio system, including
starting the engine.
4. Play track No. 5 (near digital zero) at a normal, or slightly higher than normal, volume level.
5. Operate any electrical device that may create electrical noise in the audio system, including
starting the engine.
6. Play track No. 6 (SNR) at a normal, or slightly higher than normal, volume level. 7. Operate any electrical device that may create
electrical noise in the audio system, including
starting the engine.
If no abnormal noise is heard, go to individual speaker test.
If the noise is present only during the SNR track, replace the navigation unit or audio unit.
If the noise is heard during the digital zero or near digital zero track, check for;
– Poor ground for the audio unit, amplifier, engine or battery cable
– Pinched or shorted speaker or amplifier wire
– Faulty amplifier (Type S model)
– Faulty navigation unit
– Faulty audio unit
– Other faulty components causing excessive electrical noise (ignition coils, alternator, door
lock actuators, etc.). Disconnect any suspect
components, and then replay the tracks that
were originally noisy. If the noise is gone,
check the component’s circuit and the
component.
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Seek Stop Test
23-25523-255
8. Compare the client’s vehicle’s sound quality results to the known-good vehicle’s results.
If the sound quality in the client’s vehicle is comparable to the sound quality in the known-
good vehicle, then the client’s vehicle is
operating as designed.
If the sound quality is not comparable, check these items in order.
– Loose or improperly installed speakers or other hardware that may become excited by
the vibrations generated by the speakers
– Poor power or ground to the stereo amplifier (Type S model)
– Damaged speaker(s)
– Faulty amplifier
– Faulty navigation unit
– Faulty audio unit Do this test to check the performance of the audio unit’s
AM and FM reception. Refer to symptom
troubleshooting: audio sound weak or distorted, or no
sound is heard from speakers (display is normal)
(see page 23-206) before continuing with this test.
NOTE:
Window tint, aftermarket theft-recovery devices and other aftermarket accessories may reduce radio
reception.
Changes in cloud cover and other atmosphere conditions will affect the ab ility of the navigation unit
or audio unit to receive radio signals.
1. Park the client’s vehicle in an open area away from buildings or other obstructions.
2. Park a known-good vehicle (same year, model, and trim level) next to the client’s vehicle, facing the
same direction.
3. Start the engine in the client’s vehicle, and turn on the radio.
4. Set the FM receiver to 87.7 MHz.
5. Press the Seek button and record the first station that the navigation unit or audio unit locks onto.
6. Press the Seek button repeatedly, and write down each station that the navigation unit or audio
unit locks onto until the station recorded in step 5 is
reached again.
7. Set the AM receiver to 530 kHz.
8. Press the Seek button, and record the first station that the navigation unit or audio unit locks
on to.
9. Press the Seek button repeatedly, and write down each station that the navigation unit or audio
unit locks onto until the station recorded in step 8 is
reached again.
(cont’d)
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Without navigation
23-25623-256Audio System
Sound Quality Diagnosis (cont’d) Audio Unit Removal/Installation
10. Turn the ignition switch to LOCK (0).
11. Start the engine in the known-good vehicle, and
then do steps 4 thru 10 on the known-good vehicle.
12. Compare the number of stations received in steps 6 and 9 in the client’s vehicle with the number of
stations received in the known-good vehicle.
If the number of stations received is the same, or within 10 %, the audio unit’s tuner performance
is OK. The problem may be atmospheric
conditions, multi path interference, or other
obstructions to the radio signal.
If the customer’s vehicle receives fewer stations by at least 10 %, go to step 2 of poor AM or FM
radio reception of interference, with navigation
(see page 23-196), wit hout navigation (see page
23-199). SRS components are located in this area. Review the
SRS component location (see page 24-11).
Also review the precautions and procedures (see page
24-13) in the SRS section before doing repairs or
service.
NOTE:
Put on gloves to protect your hands.
Take care not to scratch the dashboard and related parts.
Lay a workshop towel under the parts when working on them to protect the face panel from scratches or
other damage.
Do not work in a dusty or dirty place.
Discharge static electricity from your body before and during the work.
Do not touch the circuit board(s) with your bare hands.
Do not work with dirty hands.
Be careful not to fold the flat plate cable.
Do not touch the terminal connector of the flat plate cable with your bare hands (If you have touched it,
wipe it off thoroughly.).
Eject all the discs before removing the audio unit to prevent damaging the CD/DVD player’s load
mechanism.
If you are replacing the audio unit, write down the audio presets (if possible), and enter them into the
new audio unit.
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Without navigation
23-25623-256Audio System
Sound Quality Diagnosis (cont’d) Audio Unit Removal/Installation
10. Turn the ignition switch to LOCK (0).
11. Start the engine in the known-good vehicle, and
then do steps 4 thru 10 on the known-good vehicle.
12. Compare the number of stations received in steps 6 and 9 in the client’s vehicle with the number of
stations received in the known-good vehicle.
If the number of stations received is the same, or within 10 %, the audio unit’s tuner performance
is OK. The problem may be atmospheric
conditions, multi path interference, or other
obstructions to the radio signal.
If the customer’s vehicle receives fewer stations by at least 10 %, go to step 2 of poor AM or FM
radio reception of interference, with navigation
(see page 23-196), wit hout navigation (see page
23-199). SRS components are located in this area. Review the
SRS component location (see page 24-11).
Also review the precautions and procedures (see page
24-13) in the SRS section before doing repairs or
service.
NOTE:
Put on gloves to protect your hands.
Take care not to scratch the dashboard and related parts.
Lay a workshop towel under the parts when working on them to protect the face panel from scratches or
other damage.
Do not work in a dusty or dirty place.
Discharge static electricity from your body before and during the work.
Do not touch the circuit board(s) with your bare hands.
Do not work with dirty hands.
Be careful not to fold the flat plate cable.
Do not touch the terminal connector of the flat plate cable with your bare hands (If you have touched it,
wipe it off thoroughly.).
Eject all the discs before removing the audio unit to prevent damaging the CD/DVD player’s load
mechanism.
If you are replacing the audio unit, write down the audio presets (if possible), and enter them into the
new audio unit.
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General Operation
Anti-theft Feature
Symptom Diagnosis
Self-Inertial Navigation LimitationsGlobal Positioning System (GPS) Limitations
23-266Navigation System
General Troubleshooting Information
Refer to the navigation system manual for the
navigation system operating procedures.
The navigation system and audio unit have a coded
theft protection circuit. Make sure you have the anti-
theft security code before:
Disconnecting the battery.
Disconnecting the navigation unit connector A (24P) and C (8P).
Removing the No. 23 (10 A) fuse from the under-hood fuse/relay box.
After service, reconnect power to the navigation unit,
and turn the ignition switch to ON (II). Enter the 4-digit
anti-theft security code, then select Done.
If the code cannot be found, use the interactive Network
(iN) to look it up. You can view the serial number in one
of the ECU Info diagnostic screens (see page 23-305).
Alternatively, you can find the serial number on the
underside label which is located on the navigation unit
in the trunk.
When replacing the navigation unit, be sure to give the
customer the new anti-theft security code.
Certain circumstances and system limitations will result
in occasional vehicle positioning errors. Some client’s
may think this indicates a problem with the navigation
system when, in fact, the system is normal. Keep the
following items in mind when interviewing client’s
about symptoms of the navigation system.
The limitations of the self-inertial portion of the
navigation system (the yaw rate sensor and the vehicle
speed signal) can cause discrepancies between the
vehicle’s actual position and the indicated vehicle’s
position (GPS vehicle position). The following circumstances may cause vehicle
positioning errors:
Moving the vehicle with the engine stopped and the vehicle stopped, such as by ferry or tow truck, or if
the vehicle is spun on a turn table.
Tire slippage, changes in tire rolling diameters, and some driving situations may cause discrepancies in
travel distances. Examples of this include:
– Continuous tire slippage on a slippery surface
– Driving with snow chains mounted
– Abnormal tire pressure
– Incorrect tire size
– Frequent lane changes across a wide highway
– Continuous driving on a straight or gently curving highway
– Very bumpy roads
Tolerances in the system and map inaccuracies sometimes limit how precisely the vehicle’s position
is indicated. Examples of this include:
– Driving on roads not shown on the map (map matching is not possible)
– Driving on a road that winds in one direction, such as a loop bridge, an interchange, or a spiral parking
garage
– Driving on a road with a series of sharp hair-pin turns
– Driving near a gradual highway exit or transition
– Driving on one of two close parallel roads
– Making many 90 degree turns
The GPS cannot detect the vehicle’s position or
elevation during the following instances: For the first 5 to 10 minutes after reconnecting the battery (this process can take as long as 45 minutes).
When the satellite signals are blocked by tall buildings, mountains, tunnels, large trees, inside
parking structures or large trucks.
When the GPS antenna is blocked by metallic window tinting or by an object placed above it in the
vehicle. The GPS antenna requires a clear
unobstructed view of the sky.
When there is no satellite signal output (signal output is sometimes stopped for sate llite servicing).
When the satellite signals are blocked by the operation of some electronic aftermarket accessories
including, but not limited to non-OEM in-dash
entertainment units (radio, CD players/changers,
radar detectors and theft recovery systems) and cell
phones placed near the navigation system.
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Service Precautions
System InitializationEntering the Security Code
GPS Initialization
23-268Navigation System
General Troubleshooting Information (cont’d)
The navigation system lost power and is acquiring its
location from the GPS satellites. This usually takes
less than 10 minutes.
* Start the engine.
*Parkthevehicleinanopenareaawayfromtrees,
* Remove loose articles, cell phones, or electrical
* If this screen is displayed repeatedly when starting power lines, and tall buildings.
accessories located near the GPS antenna.
the vehicle, see your dealer.
If you need to replace the navigation unit, you can
back-up the navigation data and transfer it to a new
navigation unit. See Save users memory (see page
23-310).
When the battery is disconnected, the internal GPS clock resets to 0:00. The clock resets to the correct
time after the system finishes GPS initialization.
Before disconnecting the battery, make sure you have the anti-theft codes for the audio system and the
navigation system, and write down the audio presets.
Also obtain any PGM-FI or transmission DTCs and
freeze frame date (which are lost when the ECM/PCM
loses power).
After reconnecting the battery, you have to wait to get the initial signal from the satellite. It will take from 10
to 45 minutes.
Adjust the setup clock settings (time zone and daylight savings) in the navigation system.
Before returning the vehicle to the client, enter the anti-theft codes for the audio system and the
navigation system.
If the navigation system loses power (like the battery
was disconnected), the navigation system requires
initialization. Once completed, your system is ready to
use.
This initialization requires the following: Entering the 4-digit anti-theft security code to unlock the system
GPS initialization (may not be needed depending of the length of time the system was without power)
Map matching to align the GPS to a location on the map Any time the navigation system loses power, you need
to enter the 4-digit anti-theft code on the navigation
system display. This 4-digit code is located on a small
code card that was given to the customer. Enter the 4-
digit code, then select Done.
If the navigation system anti-theft code is missing, use
the interactive Network (iN) to look it up. You need the
serial number for the navigation unit to do this.
You can view the serial number by entering the
diagnostic mode. Select Unit Check from the main
menu, then the ECU info diagnostic screen. This allows
you to get the serial number without removing the
navigation unit.
The iN may display more than one code for a given
serial number. This is because serial numbers are not
unique. You may have to try more than one 4-digit code.
If no code is shown, or if the code(s) given do not work
in the navigation unit, contact the Automobile Warranty
department. If the code 0000 works, replace the
navigation unit.
When replacing the navigation unit or audio unit, make
sure you give the client the new anti-theft security code.
NOTE: You must park the vehicle outside with a clear
view of the southern sky.
Depending on the length of time the battery was
disconnected, your system may require GPS
initialization. If it does, the following screen appears:
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