2005 SATURN RELAY Owners Manual

Usage Fluid/Lubricant
Carrier
Assembly —
Differential
(Rear Drive
Module) and
Transfer
Case (Power
Transfer Unit)VERSATRAK
®Fluid
(GM Part No. U.S. 12378514,
in Canada 88901045).
Hood Latch
Assembly,
Secondary
Latch,
Pivots, Spring
Anchor, and
Release PawlLubriplate Lubricant Aerosol
(Saturn Part No. 21038869 or
GM Part No. U.S. 12346293, in
Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Usage Fluid/Lubricant
Hood and Door
Hinges, Rear
Folding Seat,
Fuel Door
Hinge, Liftgate
Hinges and
Power Sliding
Door CableMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Sliding Door
TrackLubriplate Lubricant Aerosol (Saturn
Part No. 21038869 or GM Part No.
U.S. 12346293, in Canada 992723)
or lubricant meeting requirements of
NLGI #2, Category LB or GC-LB.
Weatherstrip
ConditioningDielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your Saturn retailer.
Part Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 12565752 A-2946C
Engine Oil Filter 25010792 PF47
Spark Plugs 12568387 41-101
Wiper Blades (Hook Type)
Driver’s Side — 22.0 inches (55.0 cm) 15192143 —
Passenger’s Side — 24.0 inches (60.0 cm) 15192144 —
Rear — 16.0 inches (40.0 cm) 15192147 —
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-8can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-4
GM Mobility Reimbursement Program................7-4
Roadside Assistance Program..........................7-5
Vehicle Data Collection and Event Data
Recorders..................................................7-6Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-8
Reporting Safety Defects to Saturn...................7-8
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:Vehicle Identication Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24 Spring Hill, TN 37174-1500
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
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