OnStar®Personal Calling
As an OnStar®subscriber, the Personal Calling
capability is an available hands-free wireless phone that
is integrated into the vehicle. Calls can be placed
nationwide using simple voice commands with no
additional contracts and no additional roaming charges.
To nd out more about OnStar
®Personal Calling,
refer to the OnStar®user’s guide in the vehicle’s glove
box or visit www.onstar.com or www.onstarcanada.com;
or speak with an OnStar
®advisor by pressing the
OnStar®button or by calling 1-888-4-ONSTAR
(1-888-466-7827).
OnStar®Virtual Advisor
Virtual Advisor is a feature of OnStar®Personal Calling
that uses minutes to access up-to-date weather and
traffic reports for your area, news and sports updates,
stock quotes, entertainment and more. Customize
your information pro le at www.myonstar.com. See the
OnStar
®user’s guide for more information.
Storage Areas
Glove Box
Open the glove box by lifting up on the lever. Close the
glove box with a rm push.
Cupholder(s)
Your vehicle may have cupholders built into the console
between the rear seats.
Center Console Storage Area
Your vehicle has a center console storage area
between the front seats. It contains a storage area
for small items.
The center console storage area can be used as an
armrest. Push the lid of the center console forward for
additional arm support.
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Dome Lamp
The dome lamp switch has three positions.
ON:The lamp will stay on as long as the switch is in
this position.
DOOR:The lamp will come on when a door is opened.
See “Entry Lighting” for more information.
OFF:The lamp will not come on as long as the switch
is in this position.
Entry Lighting
If the dome lamp is to DOOR, the lamps inside your
vehicle will come on when any door is opened. In
addition, the light will come on when the remote keyless
entry unlock button is pressed. It will stay on for
20 seconds or until a door is opened. After the door is
opened the light will remain on and stay on for
20 seconds after the doors are closed, or until you put
the key in the ignition and turn the key to RUN. The light
will then gradually dim until it is no longer lit.
Map Lamps
These lamps are located on the headliner above the
rearview mirror. To turn the lamps on, press the
lens. Press the lens again to turn them off.
Battery Run-Down Protection
Your vehicle is equipped with a battery saver feature
designed to protect your vehicle’s battery.
When any interior lamp is left on and the ignition is
turned off, the battery rundown protection system will
automatically turn the lamp off after 20 minutes. This will
avoid draining the battery.
Accessory Power Outlet(s)
The accessory power outlets can be used to connect
electrical equipment such as a cellular phone or
CB radio.
The accessory power outlets are located in the front
and rear of the center console.
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Audio System(s)
Notice:Before adding any sound equipment to
your vehicle, like a tape player, CB radio, mobile
telephone, or two-way radio, make sure that it can
be added by checking with your retailer. Also,
check federal rules covering mobile radio and
telephone units. If sound equipment can be added,
it is very important to do it properly. Added
sound equipment may interfere with the operation
of your vehicle’s engine, radio, or other systems,
and even damage them. Your vehicle’s systems may
interfere with the operation of sound equipment
that has been added improperly.
Notice:Getting suntan lotion, hand lotion, or hand
cleaner on the radio, will soften the paint, and
the paint will eventually begin to peel. Repairs will
not be covered by your vehicle’s warranty. Try not to
get suntan lotion, hand lotion, or hand cleaner on
the radio. If you do, wipe the lotion or cleaner
off immediately.
Figure out which audio system is in your vehicle, nd
out what your audio system can do, and how to operate
all of its controls.
Setting the Time for Radios without
Radio Data Systems (RDS)
Press and hold the RCL button, at the same time press
the TUNE/SEEK down or up arrows. Press the arrows
until the correct time appears on the display. The
time can be set with the ignition on or off.
Setting the Time for Radios with
Radio Data Systems (RDS)
Press and hold the RCL button and at the same time
press the HR (AUTO EQ left) or MN (AUTO EQ
right) arrows. You will hear a beep indicating that you
can change the time. Release the RCL button and press
HR until the correct hour appears on the display.
Press MN until the correct minute appears on the
display. The time can be set with the ignition on or off.
To synchronize the time with an FM station broadcasting
Radio Data System (RDS) information, press and
hold the RCL and RDS buttons at the same time for
two seconds until SET RDS TIME appears on the
display. If the time is not available from the station, NO
RDS TIME SET will appear on the display.
RDS time is broadcast once a minute. After tuning to an
RDS broadcast station, it may take a few minutes for
the time to update.
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RDS Messages
ALERT!:Alert warns of local or national emergencies.
When an alert announcement comes on the current
radio station, ALERT! will appear on the display. You will
hear the announcement, even if the volume is low or
a CD is playing. If a CD is playing, play will stop during
the announcement. Alert announcements cannot be
turned off.
ALERT! will not be affected by tests of the emergency
broadcast system. This feature is not currently supported
by RDS stations in the United States. It is up to the
individual stations to decide to support this feature.
4(Information):If the current station has a message,
the information symbol will appear on the display.
Press this button to see the message. The message
may display the artist, song title, call in phone
numbers, etc.
If the entire message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message, press and release this button. A
new group of words will appear on the display after
every press of this button. Once the complete message
has been displayed, the information symbol will
disappear from the display until another new message
is received. The last message can be displayed by
pressing this button until a new message is received or
a different station is tuned to.TRAF (Traffic):If TA appears on the display, the tuned
station has the ability to broadcast traffic
announcements and if a traffic announcement comes on
the tuned radio station you will hear it.
If the station does not broadcast traffic announcements,
press the TRAF button and the radio will seek to a
station that does. When a station that broadcasts traffic
announcements is found, the radio will stop seeking
and TA will appear on the display. If no station is found
that broadcasts traffic announcements, NO TRAFFIC
will appear on the display.
If TA is on the display, press the TRAF button to turn off
the traffic announcements.
The radio will play the traffic announcement with the
volume at a moderate level. The radio will interrupt the
play of a CD or XM™ Satellite Radio Station if the
last tuned station broadcasts traffic announcements.
Very few radio stations in the United States currently use
the traffic announcement feature.
Pressing the RDS button will change the display mode
from radio to CD or from CD to radio.
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Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-10.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable
of accidents. Yet they are common. Allow enough
following distance. It is the best defensive driving
maneuver, in both city and rural driving. You never
know when the vehicle in front of you is going to brake
or turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makesproper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving. In recent years, more than
16,000 annual motor vehicle-related deaths have been
associated with the use of alcohol, with more than
300,000 people injured.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re ections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you cannot avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-56.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-5
Vehicle Data Collection and Event
Data Recorders..........................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-8
Reporting Safety Defects to Saturn...................7-8
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.A Saturn Customer Assistance Center team member
will handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24 Spring Hill, TN 37174-1500
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
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